CINCINNATI AIRPORT MARRIOTT

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***;Good morning! I have researched Mr*** concern he brought to your attention Mr*** two charges was a simple situation of his name being misspelled His initial reservation was under the name ***, which our desk staff did see *** as ***
Thus, he was charged $for a no show reservation Once, we checked Mr*** into the hotel, his initial rate of $was not available in our system Our desk staff should have accommodated his original price of $not the price of $ I have refunded $165.84, from his no show reservation and $22.26, the difference of the two prices, to Mr*** *** *** account. If I may assist you with other questions, please reply to my email or call me at ###-###-####.Thank you,*** ***

***;Good morning! I have researched Mr*** concern he brought to your attention Mr*** two charges was a simple situation of his name being misspelled His initial reservation was under the name ***, which our desk staff did see *** as ***
Thus, he was charged $for a no show reservation Once, we checked Mr*** into the hotel, his initial rate of $was not available in our system Our desk staff should have accommodated his original price of $not the price of $ I have refunded $165.84, from his no show reservation and $22.26, the difference of the two prices, to Mr*** *** *** account. If I may assist you with other questions, please reply to my email or call me at ###-###-####.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings Ms***,I left you a voice message on this matter as well. We were informed by both Marriott Customer Care and then the Cincinnati Revdex.com that there was a misunderstanding regarding a credit to your Marriott Rewards account.I have attached documentation for your
reference. The top box shows where we issued the credit to your Marriott rewards Account back in September as promised. The account that was credited was the account you used to make the reservation.When you contacted Marriott with the concern of not being credited, you used a different rewards number. Upon investigation, it seems you have Rewards numbers. I believe these are both your accounts, since they both have the same address and name.I’ve attached both reward # accounts for your reference, see attached/underlined.I believe Marriott Rewards can merge these accounts, so that receive full benefits of your points and status. The Marriott Rewards # is ###-###-####. We are not authorized to do that at the property level.Please contact me if you have any other questions. We appreciate you being a loyal Marriott Customer.Regards,Lorraine S*General ManagerCincinnati Airport Marriott*** *** ***
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]