To whom it may concern:There is no further action required on this Revdex.com complaintVolvo of Tempe provided the client with a reimbursement of the $cancellation admin fee she was responsible for as indicated on the service contractThe fee was charged by Vehicle One (Service Contract provider) and not Volvo of Tempe... in the interest of client goodwill we went above and beyond what was required and reimbursed the client at our expense. Volvo of Tempe has finalized this complaint and no further response/reimbursement/consideration will be undertaken and/or entertained by the dealershipconsidering this is now the 6th response we have provided to various organizations the client has contacted regarding this matter. The client has been made whole well above and beyond what was deemed appropriate and/or required.Regards,*** ***Volvo of Tempe
To whom it may concern, I rebuttal Volvo of Tempe's response When
I thought we came to amicable resolution on the vehicle service contract
I
thought that was for the full refundThey didn't advise me they were keeping
part of my refund for administrative fee'sI didn't agree that I want
to full refund that is owed to me I want the administrative fees they
charged me for refund to me This dealership does not provide all the information
time and time again to mePlease assist me in getting the full refundI should really be asking for approximately half of my vehicle service contract to be refund since it was presented correctly and that is probably because the person who did my contracting was filingShe probably wasn't even licensed to sell these products and didn't know how to probably to present them. Waited over days for wheel and tire cancellation and now I am not even sure if that is correct refund as wellI want the full amount that is owed to meI would
also like to see what date they put for the refund on the wheel and tire
cancellationI started that request on August 5th. Thank you in advance for your assistance in
resolving this matter since Volvo of Tempe is not exactly the most truthly
dealership and they continue to leave out important details. Thank you*** ***
To whom it may concern:There is no further action required on this Revdex.com complaintVolvo of Tempe provided the client with a reimbursement of the $cancellation admin fee she was responsible for as indicated on the service contractThe fee was charged by Vehicle One (Service Contract provider) and not Volvo of Tempe... in the interest of client goodwill we went above and beyond what was required and reimbursed the client at our expense. Volvo of Tempe has finalized this complaint and no further response/reimbursement/consideration will be undertaken and/or entertained by the dealershipconsidering this is now the 6th response we have provided to various organizations the client has contacted regarding this matter. The client has been made whole well above and beyond what was deemed appropriate and/or required.Regards,*** ***Volvo of Tempe
To whom it may concern, I rebuttal Volvo of Tempe's response When
I thought we came to amicable resolution on the vehicle service contract
I
thought that was for the full refundThey didn't advise me they were keeping
part of my refund for administrative fee'sI didn't agree that I want
to full refund that is owed to me I want the administrative fees they
charged me for refund to me This dealership does not provide all the information
time and time again to mePlease assist me in getting the full refundI should really be asking for approximately half of my vehicle service contract to be refund since it was presented correctly and that is probably because the person who did my contracting was filingShe probably wasn't even licensed to sell these products and didn't know how to probably to present them. Waited over days for wheel and tire cancellation and now I am not even sure if that is correct refund as wellI want the full amount that is owed to meI would
also like to see what date they put for the refund on the wheel and tire
cancellationI started that request on August 5th. Thank you in advance for your assistance in
resolving this matter since Volvo of Tempe is not exactly the most truthly
dealership and they continue to leave out important details. Thank you*** ***
Please see the attached correspondence addressing the client matter and Volvo of Tempe's resolution. Thank you.[redacted]Volvo of Tempe