Dear Mr. ***
I apologize for your experience at Cincinnati Dental Services. I have followed up on the refund check of $and have confirmed that you did not receive it. We have put a stop payment on this check
I will deduct the $balance due that you currently
owe from the $245.60 credit. This will leave a remaining credit of $that I will send to you in a check to your *** *** *** ***
Again, I apologize for your experince and the response you received from our staff
Sincerely,
*** ***
Operations Manager
Cincinnati Dental Services
Dear Mr. ***The apology is in the initial response, and I am sorry for the mistake that occurred and your experience when you followed upThe check for your remaining credit is being processed and you should receive it shortly. *** ***Operations ManagerCincinnati Dental Services
[redacted],I have discussed your treatment with the surgeon who stated that your visit was without incident, you were prescribed tylenol 3 for any discomfort, and you didn't contact the office about any post operative pain. I certainly apologize that you felt the treatment was below your...
expetation. Perhaps if we were made aware of the discomfort you experienced, we could have addressed any pain you were feeling. Are you still experiencing pain? If so, you should contact us so that we can examine the extraction site. If not, we will honor your wish and not contact you.Sincerely,Dan H[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told that they would take care of this in July when the service took place. Then when I told them I never received any credit and they looked up that they sent the check to the wrong address that day. The lady at the counter told me I must have have moved to the address they sent the check to or they wouldn't have sent it there, like it was my fault. So It was handled the day they found out about the mistake and still 6 months later not taken care of after several threats with collections and reporting bad credit to the credit bureaus another phone call was made to a very unpleasant lady that had an attitude with me and she would find out about the whole thing and call me back that day. That was the day I filed my complaint. So until I get an apology letter and a check I won't consider anything resolved. What about the 6 months of late fees? A phone call? I love my dentist there but I don't think I can put up with the office or the billing department who overcharges for every procedure they perform until the insurance pays then you end up with a credit that they decide one day to mail out to the wrong address and here we are complaining to the Revdex.com. Is it proper to overcharge for something and when an insurance company pays you give the patient a credit for the extra money you charged them knowing the insurance was going to pay?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I state again that I never gave my consent to the fluoride treatment. NEVER was I told of any purpose or advantage to have it: I have only 7 natural teeth on the top and most have received major dental work. I was also NOT informed of its cost ahead of time. H[redacted] put the treatment in my mouth just 5-6 seconds after the dental asst. asked if I wanted it. I have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouth. I was thin[redacted] about my questions about the treatment when it was put in. I told H[redacted] 3 months later about my major digestive adverse reaction to it and showed her where the pain was. Only then did she put on my chart no more flouride. She did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yes. I doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actions. I may or may not chose to report any action I feel unprofessional. This is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn Ave. CDS is on McMillan St & the street often gets backed up to traffic. In August of 2014, I pointed out it took me 4 minutes to move my car just one car length on McMillan! [redacted] wanted another way to access CDS in case of an emergency plus his staff and patients use it. After consulting his LAWYER about this,[redacted] did not want to pay an ever increasing annual fee for the driveway useage. Instead, [redacted] himself offered free dental care for life in exchange for my free care. When I die, CDS still has free access to the driveway. I made an extensive point of this in my registered 2 letters and even when I mentioned this to H[redacted] in person she just ignored me and turned & walked away. CDS stonewalls on this fact. By the way, I was not the owner of the property [redacted] bought. There are other 3rd party venues for me to take to address this fact. This is no threat, just a factual statement. ---- On the phone with Dan H[redacted] in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H[redacted] said this discount would be ON TOP OF MY FILE the next time I came in. When I checked in as a patient in Oct. of 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER 5 minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount price. I told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning exam. If I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra [redacted] on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted prive. Well, Sandra wouldn't do this & gave me the lesser of the 2 discounts & said she would call me which discount applies to me when she finds out. Well, 5 weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price". Sandra made no mention of giving me a refund or credit even though I was charged too much. I believe the same thing happened to me in Jan. of 2015 when I returned to have a tooth patched up. I point out that it took CDS 5 weeks each time I sent them my two "inflammatory" letter by registered mail to answer them. It took CDS over a month to answer my complaint to the Revdex.com. I indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do so. I really respected Dr [redacted]'s efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H[redacted]' letter telling me not to return to CDS since I had no trust at all in CDS. In the both behind ne were 4 adult ladies compaining loudly about billing issues with CDS. I turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are 18 customer compaints and reviews. I said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have 18 complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seen. I will NOT mention them here. I myself do NOT do social media such as "facebook, Twitter, etc. So I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost 20 years! But there is a very serious problem with their billing, esp. with Dan H[redacted] and Sqandra [redacted]- both need jobs there which have nothing to do with billing or personal contact with patients. As long as they have their current positions, there will be problems as evidenced by my dealings with them and the 18 people on the Revdex.com website. A customer is ta[redacted] a chance with these two. I will also show them my two "inflammatory letters" sent by registered mail which took them 5 weeks to respond to- the same time as Sandras phone call to me. I will let customers decide for themselves it this is an appropriate amount of time or not. Research shows that if a customer has a problem with a particular business, they will personally tell at least 10 other people and who knows how many people these 10 others tell. An example is the 4 ladies at the restaurant. There are now 20 negative statements about CDS on the Revdex.com website. With the websides as Revdex.com and others, info is spread even more rapidly. I again state that I am As[redacted] for my full discount given by Dr [redacted] be restored. I have no animosity at all to the good staff who have provided me good services for 36 years.The issue is NOT the people who actually provide the good dental services;. I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicated. I was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me any. THERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME .
Mr. [redacted], The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrier. Unfortunately that is a caviat of the plan they determine and we process the claims accordingly. The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, 2016. One of your family members was seen on 12/9 and the other on 12/13, one day after the fee increase went into affect. The fee for a prophylaxis increased by $8. I hope this helps with understanding the cost and again I apologize for the frustration this must have caused. Thanks,[redacted]
Dear [redacted],In response to your complaint to the Revdex.com, you came to us on 6/15/2017 as a new patient. Being a new patient, a thorough exam with radiographs were performed. There are times, when the patient's overall dental health is not well, that a cleaning is not...
done. In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state. These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient. The procedures done on 6/15/2017 were preformed and payment from the insurance company was made after we submitted a claim for these procedures. What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company. I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/2017 was well within the standard of care set by the American Dental Association. Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $27 balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services
Dear Mr. [redacted]
The statement you received must have been sent before our correspondence and the adjustements made in our system. I can confirm that your current account balance is zero, and there is a refund in process to you for $74.60 that you should receive shortly.
I will contact you through your cell number as well.
Sincerely,
[redacted]
Operations Manager
Cincinnati Dental Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with amount owed to this dental office. I would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myself. I'm not paying for work not performed on my teeth, nor late charges. The balancethey showed is more than$300.00 than it should be.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Shifting responsibility for excess profit taken on self-pay customers to an insurance company is misleading. The insurance company does not set your self pay rates.From my perspective, you overcharged me almost 90%. Assuming you don't lose money on insured patients, this seems like an excessive profit. It may be customary in your industry to do this, but it isn't the insurance company's fault.We can close this matter if you take responsibility for your own billing and customer service practices.It took me three letters to the President of your organization, multiple phone calls, two letters to the billing company, and a letter to the Revdex.com to get you to accept my payment in full. It seems like the main thing that got your attention and stopped the billing was a letter to the Revdex.com. Prior to that, I was ignored.This is after being a customer for 20 years.If you "own" your business' po0licies/decisions, we can close this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like an explanation why (as an insured patient), I still incurred the self-pay penalty assessed by the business on non-insured patients. I would also like to know why the charges for two patients who received the same service was different. What should the charges have been ( with the self-pay penalty)? The billed rate for the service should have been $52 per cleaning per patient - not $95 for one and $87.57 for another.It would be a reasonable practice to penalize all self pay patients the same. Not favor one over another.
Regards,
[redacted]
After the passing of the founder and retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental group. At that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no...
charge per decision of the founder. The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed. The complainant was given a 50% discount for all future dental treatment. His reaction to this was to become very belligerent with the patient counselor who informed him. He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening. After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice. The complainant responded with another inflammatory letter and was subsequently dismissed. This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainant. As to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case. Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary. We respect each patient’s right to decide what treatments they receive and accept their decisions gracefully. The complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart. It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosing. Dr. Jane E. H[redacted]
Dear [redacted],
I apologize if you feel your account is incorrect. I’ve outlined
below a breakdown of charges, payments and the final balance on your account
for treatment performed in 2015:
Total full fees for...
services: ...⇄ />
$3,926.00
Insurance adjustments/write-off amount:
$818.00-
Adjusted Fees ...⇄ />
$3,108.00
Insurance payments: ...⇄ />
$1,350.80-
Remaining Patient portion: ...⇄ />
$1,757.20
[redacted] and Patient
payments:
$1,136.00- Balance: ...⇄ />
$ 621.20
Late fees: �...⇄ 42.92+
Total remaining balance: ...⇄ />
$ 664.12
I apologize if there has been confusion regarding payments
received by either you or your insurance company. I hope the breakdown above
clears up your concerns. If you would like to stop by the office we are more
than happy to go over this with you in person. Or you can reach us at
513-874-2444 if you have any questions.
Thanks,
Amy E[redacted]
Operations Manager
Dear [redacted] I apologize for the confusion regarding your new patient visit. Cincinnati Dental Services does take a full series of x-rays at new patient exams for several reasons. These x-rays are necessary to aid in the diagnoses of your overall dental health, including cavities,...
periodontal disease, and oral cancer. We won't see new patients without taking these x-rays as we have no other dental record on a new patient, regardless of insurance coverage, and the full series of x-rays on a new patient is the standard of care in the dental community.It appears that we dropped the ball through in communicating the necessity and possible cost. I will adjust your account, as a courtesy, to reflect a zero balance. Please accept my apology.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services
Dear [redacted], I apologize for the unreturned messages and emails. The manager of this location has been pulled out of the office frequently to help another one of our offices. I can only assume this has caused the delay but I will certainly follow up. I've researched the balance and...
you do not owe it. The claim was processed in error. I have taken care of the balance and your account is at zero. Again I apologize for the delay. Please do not hesitate to contact me directly at a[redacted]@cincinnatidentalservices.com should you have any issues in the future. Best,Amy E[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting this again I got my mail from the mailbox today 12/1/2014, and there was something from Cincinnati Dental Services. I thought "well finally they got this thing straightened out" I opened the envelope and it was another bill with another late fee tacked on with a statement that I will type in just as it appears :We have sent several statements and past due notices regarding your account and still have not received full payment or satisfactory contact from you. Therefore, this letter is to inform you that unless the above listed balance is PAID IN FULL WITHIN TEN(10) DAYS OR YOU CALL UPON RECEIPT OF THIS LETTER, your account will be sent to our attorney or collection agency and all future routine dental appointments will be cancelled. As outlined in our Financial Policy, you are responsible for all late payment fees and collection costs, including any attorney's fees, accounts to credit bureaus. This is our final notice. Sincerely, Cincinnati Dental Services, [redacted].Here is what I am going to do, I am calling MY ATTORNEY and I am going to sue them for the money they sent to the wrong address, plus late fees, attorney fees, and pain and suffering. I want a phone call from someone in an authority position within 24 hours of receiving this. I am responding December 1, 2014. They have my cell phone number to call me but just so there is no funny business there, my number is [redacted]
Regards,
[redacted]
Dear Mr. [redacted], a Practice Manager at our McMillan St practice, has or will soon contact you regarding the balance to fully explain anything that is unclear and answer any questions you may have. I hope that you find this solution satisfactory.Sincerely,[redacted]Operations...
Dear Mr. ***
I apologize for your experience at Cincinnati Dental Services. I have followed up on the refund check of $and have confirmed that you did not receive it. We have put a stop payment on this check
I will deduct the $balance due that you currently
owe from the $245.60 credit. This will leave a remaining credit of $that I will send to you in a check to your *** *** *** ***
Again, I apologize for your experince and the response you received from our staff
Sincerely,
*** ***
Operations Manager
Cincinnati Dental Services
Dear Mr. ***The apology is in the initial response, and I am sorry for the mistake that occurred and your experience when you followed upThe check for your remaining credit is being processed and you should receive it shortly. *** ***Operations ManagerCincinnati Dental Services
[redacted],I have discussed your treatment with the surgeon who stated that your visit was without incident, you were prescribed tylenol 3 for any discomfort, and you didn't contact the office about any post operative pain. I certainly apologize that you felt the treatment was below your...
expetation. Perhaps if we were made aware of the discomfort you experienced, we could have addressed any pain you were feeling. Are you still experiencing pain? If so, you should contact us so that we can examine the extraction site. If not, we will honor your wish and not contact you.Sincerely,Dan H[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told that they would take care of this in July when the service took place. Then when I told them I never received any credit and they looked up that they sent the check to the wrong address that day. The lady at the counter told me I must have have moved to the address they sent the check to or they wouldn't have sent it there, like it was my fault. So It was handled the day they found out about the mistake and still 6 months later not taken care of after several threats with collections and reporting bad credit to the credit bureaus another phone call was made to a very unpleasant lady that had an attitude with me and she would find out about the whole thing and call me back that day. That was the day I filed my complaint. So until I get an apology letter and a check I won't consider anything resolved. What about the 6 months of late fees? A phone call? I love my dentist there but I don't think I can put up with the office or the billing department who overcharges for every procedure they perform until the insurance pays then you end up with a credit that they decide one day to mail out to the wrong address and here we are complaining to the Revdex.com. Is it proper to overcharge for something and when an insurance company pays you give the patient a credit for the extra money you charged them knowing the insurance was going to pay?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I state again that I never gave my consent to the fluoride treatment. NEVER was I told of any purpose or advantage to have it: I have only 7 natural teeth on the top and most have received major dental work. I was also NOT informed of its cost ahead of time. H[redacted] put the treatment in my mouth just 5-6 seconds after the dental asst. asked if I wanted it. I have a major digestive disorder on my CDS medical history chart & am very careful about goes into my mouth. I was thin[redacted] about my questions about the treatment when it was put in. I told H[redacted] 3 months later about my major digestive adverse reaction to it and showed her where the pain was. Only then did she put on my chart no more flouride. She did not even say something like "I regret you had this problem!" Even before I filled out my complaint to theRevdex.com, I was asked by the Revdex.com if I would be willing speak to the media about my complaint & I said yes. I doubt if the Revdex.com asks complaintants this to be "threatening." I simply state again that one dentist at CDS has his license suspended by the State Dental Board for unprofessional actions. I may or may not chose to report any action I feel unprofessional. This is no threat - just a statement of fact! --- The founder of CDS was NOT going to buy the building & property he wanted for it unless he could have access to a private drive connecting his property to Auburn Ave. CDS is on McMillan St & the street often gets backed up to traffic. In August of 2014, I pointed out it took me 4 minutes to move my car just one car length on McMillan! [redacted] wanted another way to access CDS in case of an emergency plus his staff and patients use it. After consulting his LAWYER about this,[redacted] did not want to pay an ever increasing annual fee for the driveway useage. Instead, [redacted] himself offered free dental care for life in exchange for my free care. When I die, CDS still has free access to the driveway. I made an extensive point of this in my registered 2 letters and even when I mentioned this to H[redacted] in person she just ignored me and turned & walked away. CDS stonewalls on this fact. By the way, I was not the owner of the property [redacted] bought. There are other 3rd party venues for me to take to address this fact. This is no threat, just a factual statement. ---- On the phone with Dan H[redacted] in the summer of 2014, he said that I would get a 50% discount, not just off the regular price but the 10% "cash discounted price" which is offered to all customers without insurance and H[redacted] said this discount would be ON TOP OF MY FILE the next time I came in. When I checked in as a patient in Oct. of 2014, I was charged the regular price - NO DISCOUNT AT ALL! I politely but ASSERTIVELY (NOT belligerently) told the young lady that I was to get a discount - but no record of this was found "on top of my patient file." This young lady then asked Theresa , a 2nd floor supervisor about this! Although quite busy, Theresa had to spend WELL OVER 5 minutes of her time trying to find if I get any discount! After this long search on computer recoreds, she found it but did not know if it was to be a discount on the regular price or on the lower cash discount price. I told Theresa I was told it was off the 10% cash discount price which I paid her for my regulat tooth-cleaning exam. If I had said nothing there would have been no discount at all! Then, when I received the unasked for flouride treatment, Sandra [redacted] on the 3rd floor saw Theresa's note nad said she didn't know which discount applies and I told here Theresa gave me the 50% off the10% cash discounted prive. Well, Sandra wouldn't do this & gave me the lesser of the 2 discounts & said she would call me which discount applies to me when she finds out. Well, 5 weeks later I get a call from Sandra saying I get the "50% off with the 10% cash discounted price". Sandra made no mention of giving me a refund or credit even though I was charged too much. I believe the same thing happened to me in Jan. of 2015 when I returned to have a tooth patched up. I point out that it took CDS 5 weeks each time I sent them my two "inflammatory" letter by registered mail to answer them. It took CDS over a month to answer my complaint to the Revdex.com. I indicated in my "inflammatory" letters that I personall have referred CDS to others as a place to give good dental care, which it does, and that I intend to do so. I really respected Dr [redacted]'s efforts to get the place up and running! I happened to be eating at a restaurant the day after I got H[redacted]' letter telling me not to return to CDS since I had no trust at all in CDS. In the both behind ne were 4 adult ladies compaining loudly about billing issues with CDS. I turned to them and said I have problems too - to stop their gripping so I could eat peacefully (and other customers in the restaurant also) I said to look up CDS page on the Revdex.com website and see that there are 18 customer compaints and reviews. I said to the ladies that there will always be a couple of people whom any business cannot satisfy - but they have 18 complaitants! There are other ".com" websites that have patient reviews of CDS that anyone can view that I have seen. I will NOT mention them here. I myself do NOT do social media such as "facebook, Twitter, etc. So I have come to this conclusion: I will tell people that CDS offers good dental care: I had a permanent bridge last me almost 20 years! But there is a very serious problem with their billing, esp. with Dan H[redacted] and Sqandra [redacted]- both need jobs there which have nothing to do with billing or personal contact with patients. As long as they have their current positions, there will be problems as evidenced by my dealings with them and the 18 people on the Revdex.com website. A customer is ta[redacted] a chance with these two. I will also show them my two "inflammatory letters" sent by registered mail which took them 5 weeks to respond to- the same time as Sandras phone call to me. I will let customers decide for themselves it this is an appropriate amount of time or not. Research shows that if a customer has a problem with a particular business, they will personally tell at least 10 other people and who knows how many people these 10 others tell. An example is the 4 ladies at the restaurant. There are now 20 negative statements about CDS on the Revdex.com website. With the websides as Revdex.com and others, info is spread even more rapidly. I again state that I am As[redacted] for my full discount given by Dr [redacted] be restored. I have no animosity at all to the good staff who have provided me good services for 36 years.The issue is NOT the people who actually provide the good dental services;. I am glad they have let me become part of their life, as their sending me theIr own greeting cards as I indicated. I was glad to give the staff various greeting cards thru the decades; never did I expect the staff to send me any. THERE IS NO TRUST WITH ME FOR two people I have named who do billing BUT A LOT OF TRUST WITH THE STAFF WHO HAVE ACTUALLY DONE DENTAL WORK ON ME .
Mr. [redacted], The decision as to whether you receive the reduced contract amount for non-covered prodedures is the decision of your dental insurance carrier. Unfortunately that is a caviat of the plan they determine and we process the claims accordingly. The explanantion for the difference in cost is due to an annual fee increase our group implemented on Monday December 12, 2016. One of your family members was seen on 12/9 and the other on 12/13, one day after the fee increase went into affect. The fee for a prophylaxis increased by $8. I hope this helps with understanding the cost and again I apologize for the frustration this must have caused. Thanks,[redacted]
Dear [redacted],In response to your complaint to the Revdex.com, you came to us on 6/15/2017 as a new patient. Being a new patient, a thorough exam with radiographs were performed. There are times, when the patient's overall dental health is not well, that a cleaning is not...
done. In your case, the visual examination by the doctor and radiographs showed moderate periodontal disease with bone loss around some of your teeth, indicating that periodontal scales/root planes are needed to stop the progression of the disease and bring your gums to a healthy state. These procedures were treatment planned for you for future visits and prophylaxis (cleaning) was not done on that day.The diagnosis of the doctor is well within the standard of care, and the treatment plan created to help you as a patient. The procedures done on 6/15/2017 were preformed and payment from the insurance company was made after we submitted a claim for these procedures. What we did was not a "scam," but rather responsible and appropriate care of you as a patient and then accurate billing of work done to the insurance company. I apologize that you feel differently, and you are more then welcome to get a second opinion, but what we did on 6/15/2017 was well within the standard of care set by the American Dental Association. Your radiographs can be release to the dentist of your choosing after we receive a signed release stating that you would like copies and where you would like them sent.As a courtesy, I will adjust off the $27 balance billing after your insurance company paid, but we will not be refund the benefit paid by your insurance for work appropriately performed and billed.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services
Dear Mr. [redacted]
The statement you received must have been sent before our correspondence and the adjustements made in our system. I can confirm that your current account balance is zero, and there is a refund in process to you for $74.60 that you should receive shortly.
I will contact you through your cell number as well.
Sincerely,
[redacted]
Operations Manager
Cincinnati Dental Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with amount owed to this dental office. I would like to see an itemized bill showing what they are charging me for, because I have an temized copy of work done and work paid for by my health insurance and dental insurance and myself. I'm not paying for work not performed on my teeth, nor late charges. The balancethey showed is more than$300.00 than it should be.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Shifting responsibility for excess profit taken on self-pay customers to an insurance company is misleading. The insurance company does not set your self pay rates.From my perspective, you overcharged me almost 90%. Assuming you don't lose money on insured patients, this seems like an excessive profit. It may be customary in your industry to do this, but it isn't the insurance company's fault.We can close this matter if you take responsibility for your own billing and customer service practices.It took me three letters to the President of your organization, multiple phone calls, two letters to the billing company, and a letter to the Revdex.com to get you to accept my payment in full. It seems like the main thing that got your attention and stopped the billing was a letter to the Revdex.com. Prior to that, I was ignored.This is after being a customer for 20 years.If you "own" your business' po0licies/decisions, we can close this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like an explanation why (as an insured patient), I still incurred the self-pay penalty assessed by the business on non-insured patients. I would also like to know why the charges for two patients who received the same service was different. What should the charges have been ( with the self-pay penalty)? The billed rate for the service should have been $52 per cleaning per patient - not $95 for one and $87.57 for another.It would be a reasonable practice to penalize all self pay patients the same. Not favor one over another.
Regards,
[redacted]
After the passing of the founder and retirement of the CEO mentioned by the complainant, the practice affiliated with a large multi-state dental group. At that time the Doctor shareholders and Operations Managers made a decision to review the patients who had been receiving treatment at no...
charge per decision of the founder. The complainant was one of many who were reviewed and subsequently had their pro bono status altered or removed. The complainant was given a 50% discount for all future dental treatment. His reaction to this was to become very belligerent with the patient counselor who informed him. He subsequently wrote several letters stating his displeasure with the new discount rate, and while he used no foul language whatsoever, the tenor of the letters was very aggressive, accusatory and threatening. After one of these letters, the Operations Manager replied that the 50% discount would stand and any more inflammatory letters would result in the complainant’s dismissal from the practice. The complainant responded with another inflammatory letter and was subsequently dismissed. This was a decision made jointly by the owning doctors and the Operations Manager after reviewing and discussing the letters sent by the complainant. As to the complaint that a fluoride varnish was placed without the complainant’s consent, this is simply not the case. Fluoride is offered to every patient at their dental cleaning appointment and is 100% voluntary. We respect each patient’s right to decide what treatments they receive and accept their decisions gracefully. The complainant came in for a visit several months after the fluoride was placed and stated very calmly that he would prefer not to have fluoride in the future at which time the doctor made a note of it in his chart. It is obvious that the complainant has lost faith in our facility and would be better served by another dental office of his choosing. Dr. Jane E. H[redacted]
Dear [redacted],
I apologize if you feel your account is incorrect. I’ve outlined
below a breakdown of charges, payments and the final balance on your account
for treatment performed in 2015:
Total full fees for...
services:
...⇄ /> $3,926.00
Insurance adjustments/write-off amount:
$818.00-
Adjusted Fees ...⇄ /> $3,108.00
Insurance payments:
...⇄ /> $1,350.80-
Remaining Patient
portion: ...⇄ /> $1,757.20
[redacted] and Patient
payments:
$1,136.00-
Balance: ...⇄ /> $ 621.20
Late
fees: �...⇄ 42.92+
Total remaining
balance: ...⇄ /> $ 664.12
I apologize if there has been confusion regarding payments
received by either you or your insurance company. I hope the breakdown above
clears up your concerns. If you would like to stop by the office we are more
than happy to go over this with you in person. Or you can reach us at
513-874-2444 if you have any questions.
Thanks,
Amy E[redacted]
Operations Manager
Dear [redacted] I apologize for the confusion regarding your new patient visit. Cincinnati Dental Services does take a full series of x-rays at new patient exams for several reasons. These x-rays are necessary to aid in the diagnoses of your overall dental health, including cavities,...
periodontal disease, and oral cancer. We won't see new patients without taking these x-rays as we have no other dental record on a new patient, regardless of insurance coverage, and the full series of x-rays on a new patient is the standard of care in the dental community.It appears that we dropped the ball through in communicating the necessity and possible cost. I will adjust your account, as a courtesy, to reflect a zero balance. Please accept my apology.Sincerely,Dan H[redacted]Operations ManagerCincinnati Dental Services
Dear [redacted], I apologize for the unreturned messages and emails. The manager of this location has been pulled out of the office frequently to help another one of our offices. I can only assume this has caused the delay but I will certainly follow up. I've researched the balance and...
you do not owe it. The claim was processed in error. I have taken care of the balance and your account is at zero. Again I apologize for the delay. Please do not hesitate to contact me directly at a[redacted]@cincinnatidentalservices.com should you have any issues in the future. Best,Amy E[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting this again I got my mail from the mailbox today 12/1/2014, and there was something from Cincinnati Dental Services. I thought "well finally they got this thing straightened out" I opened the envelope and it was another bill with another late fee tacked on with a statement that I will type in just as it appears :We have sent several statements and past due notices regarding your account and still have not received full payment or satisfactory contact from you. Therefore, this letter is to inform you that unless the above listed balance is PAID IN FULL WITHIN TEN(10) DAYS OR YOU CALL UPON RECEIPT OF THIS LETTER, your account will be sent to our attorney or collection agency and all future routine dental appointments will be cancelled. As outlined in our Financial Policy, you are responsible for all late payment fees and collection costs, including any attorney's fees, accounts to credit bureaus. This is our final notice. Sincerely, Cincinnati Dental Services, [redacted].Here is what I am going to do, I am calling MY ATTORNEY and I am going to sue them for the money they sent to the wrong address, plus late fees, attorney fees, and pain and suffering. I want a phone call from someone in an authority position within 24 hours of receiving this. I am responding December 1, 2014. They have my cell phone number to call me but just so there is no funny business there, my number is [redacted]
Regards,
[redacted]
Dear Mr. [redacted], a Practice Manager at our McMillan St practice, has or will soon contact you regarding the balance to fully explain anything that is unclear and answer any questions you may have. I hope that you find this solution satisfactory.Sincerely,[redacted]Operations...
ManagerCincinnati Dental Services