Dear Mr [redacted] The statement you received must have been sent before our correspondence and the adjustements made in our system I can confirm that your current account balance is zero, and there is a refund in process to you for $that you should receive shortly I will contact you through your cell number as well Sincerely, [redacted] Operations Manager Cincinnati Dental Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told that they would take care of this in July when the service took placeThen when I told them I never received any credit and they looked up that they sent the check to the wrong address that dayThe lady at the counter told me I must have have moved to the address they sent the check to or they wouldn't have sent it there, like it was my faultSo It was handled the day they found out about the mistake and still months later not taken care of after several threats with collections and reporting bad credit to the credit bureaus another phone call was made to a very unpleasant lady that had an attitude with me and she would find out about the whole thing and call me back that dayThat was the day I filed my complaintSo until I get an apology letter and a check I won't consider anything resolvedWhat about the months of late fees? A phone call? I love my dentist there but I don't think I can put up with the office or the billing department who overcharges for every procedure they perform until the insurance pays then you end up with a credit that they decide one day to mail out to the wrong address and here we are complaining to the Revdex.comIs it proper to overcharge for something and when an insurance company pays you give the patient a credit for the extra money you charged them knowing the insurance was going to pay? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting this again I got my mail from the mailbox today 12/1/2014, and there was something from Cincinnati Dental ServicesI thought "well finally they got this thing straightened out" I opened the envelope and it was another bill with another late fee tacked on with a statement that I will type in just as it appears :We have sent several statements and past due notices regarding your account and still have not received full payment or satisfactory contact from youTherefore, this letter is to inform you that unless the above listed balance is PAID IN FULL WITHIN TEN(10) DAYS OR YOU CALL UPON RECEIPT OF THIS LETTER, your account will be sent to our attorney or collection agency and all future routine dental appointments will be cancelledAs outlined in our Financial Policy, you are responsible for all late payment fees and collection costs, including any attorney's fees, accounts to credit bureausThis is our final noticeSincerely, Cincinnati Dental Services, [redacted] .Here is what I am going to do, I am calling MY ATTORNEY and I am going to sue them for the money they sent to the wrong address, plus late fees, attorney fees, and pain and sufferingI want a phone call from someone in an authority position within hours of receiving thisI am responding December 1, They have my cell phone number to call me but just so there is no funny business there, my number is [redacted] Regards, [redacted]
Dear Mr [redacted] The statement you received must have been sent before our correspondence and the adjustements made in our system I can confirm that your current account balance is zero, and there is a refund in process to you for $that you should receive shortly I will contact you through your cell number as well Sincerely, [redacted] Operations Manager Cincinnati Dental Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told that they would take care of this in July when the service took placeThen when I told them I never received any credit and they looked up that they sent the check to the wrong address that dayThe lady at the counter told me I must have have moved to the address they sent the check to or they wouldn't have sent it there, like it was my faultSo It was handled the day they found out about the mistake and still months later not taken care of after several threats with collections and reporting bad credit to the credit bureaus another phone call was made to a very unpleasant lady that had an attitude with me and she would find out about the whole thing and call me back that dayThat was the day I filed my complaintSo until I get an apology letter and a check I won't consider anything resolvedWhat about the months of late fees? A phone call? I love my dentist there but I don't think I can put up with the office or the billing department who overcharges for every procedure they perform until the insurance pays then you end up with a credit that they decide one day to mail out to the wrong address and here we are complaining to the Revdex.comIs it proper to overcharge for something and when an insurance company pays you give the patient a credit for the extra money you charged them knowing the insurance was going to pay? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting this again I got my mail from the mailbox today 12/1/2014, and there was something from Cincinnati Dental ServicesI thought "well finally they got this thing straightened out" I opened the envelope and it was another bill with another late fee tacked on with a statement that I will type in just as it appears :We have sent several statements and past due notices regarding your account and still have not received full payment or satisfactory contact from youTherefore, this letter is to inform you that unless the above listed balance is PAID IN FULL WITHIN TEN(10) DAYS OR YOU CALL UPON RECEIPT OF THIS LETTER, your account will be sent to our attorney or collection agency and all future routine dental appointments will be cancelledAs outlined in our Financial Policy, you are responsible for all late payment fees and collection costs, including any attorney's fees, accounts to credit bureausThis is our final noticeSincerely, Cincinnati Dental Services, [redacted] .Here is what I am going to do, I am calling MY ATTORNEY and I am going to sue them for the money they sent to the wrong address, plus late fees, attorney fees, and pain and sufferingI want a phone call from someone in an authority position within hours of receiving thisI am responding December 1, They have my cell phone number to call me but just so there is no funny business there, my number is [redacted] Regards, [redacted]