When selling our services to new customers I feel we go above and beyond just having customer sign a contractAs part of our standard paperwork Ms [redacted] signed the contract once and initialed twice stating she understood it was a one year agreementIn addition Ms [redacted] initialed each point on our New Customer Checklist (See Attachment)This was done at the time of the service I also listened to the recorded phone call from March when the CSR explained it was a regular service with a one year contract and asked if they wanted to do a bi-month or a quarterly service and was told to do a bi-monthlyThese are the clip notes of the conversation given to us The caller is asking for pest control estimates for their houseThey see some roachesThe Rep walks her through the year contract service agreement for $bi-monthly and $Quarterly with initial $starter serviceThe Rep also suggests that they avail of the bi-monthly service and she can give it to them for $ [redacted] instead $The Rep also gives her an idea of how the service works [redacted] The appointment schedule for the first treatment is set on Monday between 8-in the morningAs part of our standard procedure we also called her on April 4th, to follow up on the service, and she let us know everything was going greatWe also call all our customers before we come out for their regular services I hope the information is helpful, and I would be more than happy to work with Ms [redacted] to come to an agreeable solution
When selling our services to new customers I feel we go above and beyond just having customer sign a contractAs part of our standard paperwork Ms [redacted] signed the contract once and initialed twice stating she understood it was a one year agreementIn addition Ms [redacted] initialed each point on our New Customer Checklist (See Attachment)This was done at the time of the service I also listened to the recorded phone call from March when the CSR explained it was a regular service with a one year contract and asked if they wanted to do a bi-month or a quarterly service and was told to do a bi-monthlyThese are the clip notes of the conversation given to us The caller is asking for pest control estimates for their houseThey see some roachesThe Rep walks her through the year contract service agreement for $bi-monthly and $Quarterly with initial $starter serviceThe Rep also suggests that they avail of the bi-monthly service and she can give it to them for $ [redacted] instead $The Rep also gives her an idea of how the service works [redacted] The appointment schedule for the first treatment is set on Monday between 8-in the morningAs part of our standard procedure we also called her on April 4th, to follow up on the service, and she let us know everything was going greatWe also call all our customers before we come out for their regular services I hope the information is helpful, and I would be more than happy to work with Ms [redacted] to come to an agreeable solution