Cincinnati Lab Rescue

Response to Mr*** Revdex.com Protest 1. See the attached Billing Agreement authorizing Caring Companions to charge the Discover card for services provided2. Caring Companions typically billed Mr*** Discover card every
two weeks, but somehow missed charging the invoice dated 05-15-(Invoice #*** for $144.00) and the invoice dated 06-12-(Invoice #*** for $144.00). 3. On 06-26-17, Caring Companions generated Invoice #*** for $and noticed a past due balance of $from the two invoices mentioned in above. In accordance, with the Billing Agreement, we charged the entire balance of $to the Discover Card on 06-26-4. When Mr*** received his Discover bill he called the office to complain and demanded that he speak to the owner. When I called Mr***, he was very upset and I was really unable to calm him down. He demanded some sort of compensation for our billing error I asked him to explain to me how delaying the charges to his Discover card caused him monetary damages. He was unable to explain how he suffered any real damages. It was clear to me that he wanted me to provide some sort of discount for not charging the Discover card every two weeks. I told Mr*** that the services were provided and that a discount was not really appropriate in this case. In fact, I told him that I actually helped his budget by delaying the charges to his credit card. This did not appease him and he became belligerent. 5. As expected, Mr*** disputed the $charge to his card. See the attached from our credit card processing merchant. At this point, I sent Mr*** an email in an attempt to come up with a reasonable solution. My email dated 07-06-is attached6. Mr*** initial email response dated 07-06-(see attached), makes it clear that he all he is doing is trying get away without paying for services that we provided. Later that same night, Mr*** sent me a second email (see attached email with relevant verbiage highlighted) acknowledging that he owed the entire $360.00. He even authorized $to be charged to the Discover card. Mr*** wanted to pay the remaining balance at a rate of $a month over the next months. I decided that it was easier to accept these terms than continue to argue7. On the invoice dated 08-07-(#*** for $152.40), our caregiver made a mistake in clocking out with our telephony system and inadvertently recorded miles. These miles caused the invoice to be too high by $2.40. When Mr*** received the invoice he called our office to complain about our incompetence. Mr*** was extremely rude and condescending to the person answering the phone. Mr*** later apologized in an email, but the damage was done8. I sent Mr*** an email on 08-11-17, explaining that our company is not perfect and therefore cannot provide him with a completely stress free experience. I generated a credit for the $that was incorrectly billed. I also informed Mr***, that since his wife was no longer our client, that I would be charging $to the Discover card (the balance past due of $less the $2.40). This charge was made on 08-11-9. Meanwhile, Mr*** has been posting negative reviews on Facebook and obviously Revdex.com. We would like him to cease and desist with all negative reviews

Complaint: ***
I am rejecting this response because: How can billing be past due when the company has access to charging my credit cardI was the one who initiated the alternative payment methodWhen you are working on a fixed income and a company fails to make charges in accordance with the agreement, that creates massive budget problemsIf Mr*** doesn't understand this I feel sorry for himAlthough Mr*** has managed to "manufacture" an email about payment,from him, there was NO such emailYou can close this if you want I have my wife to attend toFor me, this business is at faultIt is quite apparent that Mr*** is willing to go to whatever lengths to clear his nameI know and I will communicate to whomever I come in contact with to not use his service
Regards,
*** ***