This account has not been paid in full I have attached a word document with a timeline and the email communication has been recapped Please let us know if you would like to see the actual emails and we will scan them for you Also, if you would like the collection letter copy as wellAs you can see the account is not paid in full as [redacted] has indicated Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance Thanks [redacted]
In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records.? The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you
may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want in writing that you will be altering the cover for free and that it will not effect the warranty lengthI would also like scheduled dates for pool opening and pool cover adjustments.
Regards,
*** ***
We are sorry to hear that the customer feels like they had a bad experience and offer our sincere apologies for any inconvenience they feel we may have caused.Unfortunately on occasion either a customer or a company may perceive that the "trust is broken" between them.On these occasions it is often
prudent to sever ties and go your separate ways.In this case, this is the path we have chosen and again are sorry but this is the decision we have made and feel it is the right one.Customers request refunds perhaps millions of times per day across the country.While this is a common place occurrence, a company has the same rights, albeit in reverseWe understand the frustration and again offer our apologies but from our perspective, refunding the deposit and cancelling the sale is the best thing for both parties.After all, if we are already starting from this broken trust position, where might we end up?For the general public reading this complaint:You may be reading this review months or years after the fact.Please note that this complaint revolves around major construction and as of this point in this year, everyone working in the outdoor construction environment is weeks perhaps months behind.This past days has seen over days of rainfallWhile this customer may not agree with it, we are not "hiding behind" itThe weather is the weather and the industry as a whole is way behind.This is not offered as an excuse but simply a statement of the facts as they are.Also, we do not have start and completion dates in our contractsThey are variable and flexible determined by many various factorsConsequently, we cannot be in breach of something that does not exist. Lastly, everyone one of us is a customer at some pointAnd while we try and "put ourselves in the customers shoes" sometimes the shoes just don't fit.We have been installing pools in the Cincinnati market for over years and strive to make it a great experience for every customerOver 75% of our installations are from other customers referrals and we have hundreds of customers who we have been doing business with for plus years.Our Revdex.com rating and reputation are well deservedUnfortunately this particular forum is nearly entirely about the complaint processWe hope you will take that into consideration. Tell us why here
This account has not been paid in full I have attached a word document with a timeline and the email communication has been recapped Please let us know if you would like to see the actual emails and we will scan them for you Also, if you would like the collection letter copy as
wellAs you can see the account is not paid in full as *** *** has indicated Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance Thanks *** *** ***
I spoke to Mr***, today, about his *** ***We were unaware that he had any concerns after his vehicle was repaired on 7/7/We will address all concerns next weekI scheduled an appointment for him 9/13/He will drop off his car on Monday afternoon 9/12/We will provide a
complimentary rental during his appointment. Please let me know if you need any more information
In response to Revdex.com case #*** for our customer Stephanie
Moreland, I have reviewed the records.? The customer brought her *** *** *** to our
dealership’s service department on 4/20/The customer stated that there was
a buzzing noise coming from the A/C systemThe customer
was quoted $for
the A/C system diagnosticWe found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filterWe removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$The customer also requested a Virginia state inspection during that
visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicleOur Service
Lane Manager explained that we had no knowledge of the noise concern in April
The customer further stated we should have found the rear strut noise with the
$diagnostic she paid in AprilThe customer also stated that strut had
been replaced in while the vehicle was still in the new car warrantyThe
customer stated that we should refund her $diagnostic and replace her
strut for freeOur Lane Manager explained the diagnostic applied to the A/C
repair and was not refundableThe strut was warranted years or 36,miles
The strut was no longer in warranty at 114,miles and would not be replaced
for freeAfter further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service ManagerThe customer
restated all claims aboveOur Service Manager restated our company’s position
aboveOur Service Manager determined the conversation could not be agreed
uponThe customer does not service or maintain her vehicle at our dealership
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter
On 12/14 I met with Ms. [redacted] and we discussed what her concerns were with the product. After reviewing it together she agreed to keep the product and have it altered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The invoice is paid in full. Cincinnati Pool and Patio has inspected the pool and agrees the pool is in need of repair. The original installation was not properly and further work is needed to complete the original invoice.They (Cincinnati Pool and Patio) would like additional funds to complete the original work order. I have refused to pay more money for something that wasn't done correctly to begin with. [redacted]
For clarification, I would like the refund. However, the business indicates it was "their decision". It was my decision after the business acted in the manner they chose. After requesting a refund, I was told by [redacted] (sp) "I will give you 24 hours to change your mind, because the next call I get will be from your wife crying because you cancelled the pool". I do not appreciate the response from the business inferring their Revdex.com rating is well deserved. That is for you, the Revdex.com , to decide.
This account has not been paid in full I have attached a word document with a timeline and the email communication has been recapped Please let us know if you would like to see the actual emails and we will scan them for you Also, if you would like the collection letter copy as wellAs you can see the account is not paid in full as [redacted] has indicated Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance Thanks [redacted]
In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records.? The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
*** ***,I have attached our response to *** *** case # ***.*** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you
may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want in writing that you will be altering the cover for free and that it will not effect the warranty lengthI would also like scheduled dates for pool opening and pool cover adjustments.
Regards,
*** ***
We are sorry to hear that the customer feels like they had a bad experience and offer our sincere apologies for any inconvenience they feel we may have caused.Unfortunately on occasion either a customer or a company may perceive that the "trust is broken" between them.On these occasions it is often
prudent to sever ties and go your separate ways.In this case, this is the path we have chosen and again are sorry but this is the decision we have made and feel it is the right one.Customers request refunds perhaps millions of times per day across the country.While this is a common place occurrence, a company has the same rights, albeit in reverseWe understand the frustration and again offer our apologies but from our perspective, refunding the deposit and cancelling the sale is the best thing for both parties.After all, if we are already starting from this broken trust position, where might we end up?For the general public reading this complaint:You may be reading this review months or years after the fact.Please note that this complaint revolves around major construction and as of this point in this year, everyone working in the outdoor construction environment is weeks perhaps months behind.This past days has seen over days of rainfallWhile this customer may not agree with it, we are not "hiding behind" itThe weather is the weather and the industry as a whole is way behind.This is not offered as an excuse but simply a statement of the facts as they are.Also, we do not have start and completion dates in our contractsThey are variable and flexible determined by many various factorsConsequently, we cannot be in breach of something that does not exist. Lastly, everyone one of us is a customer at some pointAnd while we try and "put ourselves in the customers shoes" sometimes the shoes just don't fit.We have been installing pools in the Cincinnati market for over years and strive to make it a great experience for every customerOver 75% of our installations are from other customers referrals and we have hundreds of customers who we have been doing business with for plus years.Our Revdex.com rating and reputation are well deservedUnfortunately this particular forum is nearly entirely about the complaint processWe hope you will take that into consideration. Tell us why here
This account has not been paid in full I have attached a word document with a timeline and the email communication has been recapped Please let us know if you would like to see the actual emails and we will scan them for you Also, if you would like the collection letter copy as
wellAs you can see the account is not paid in full as *** *** has indicated Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance Thanks *** *** ***
I spoke to Mr***, today, about his *** ***We were unaware that he had any concerns after his vehicle was repaired on 7/7/We will address all concerns next weekI scheduled an appointment for him 9/13/He will drop off his car on Monday afternoon 9/12/We will provide a
complimentary rental during his appointment. Please let me know if you need any more information
In response to Revdex.com case #*** for our customer Stephanie
Moreland, I have reviewed the records.? The customer brought her *** *** *** to our
dealership’s service department on 4/20/The customer stated that there was
a buzzing noise coming from the A/C systemThe customer
was quoted $for
the A/C system diagnosticWe found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filterWe removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$The customer also requested a Virginia state inspection during that
visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicleOur Service
Lane Manager explained that we had no knowledge of the noise concern in April
The customer further stated we should have found the rear strut noise with the
$diagnostic she paid in AprilThe customer also stated that strut had
been replaced in while the vehicle was still in the new car warrantyThe
customer stated that we should refund her $diagnostic and replace her
strut for freeOur Lane Manager explained the diagnostic applied to the A/C
repair and was not refundableThe strut was warranted years or 36,miles
The strut was no longer in warranty at 114,miles and would not be replaced
for freeAfter further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service ManagerThe customer
restated all claims aboveOur Service Manager restated our company’s position
aboveOur Service Manager determined the conversation could not be agreed
uponThe customer does not service or maintain her vehicle at our dealership
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter
On 12/14 I met with Ms. [redacted] and we discussed what her concerns were with the product. After reviewing it together she agreed to keep the product and have it altered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The invoice is paid in full. Cincinnati Pool and Patio has inspected the pool and agrees the pool is in need of repair. The original installation was not properly and further work is needed to complete the original invoice.They (Cincinnati Pool and Patio) would like additional funds to complete the original work order. I have refused to pay more money for something that wasn't done correctly to begin with. [redacted]
For clarification, I would like the refund. However, the business indicates it was "their decision". It was my decision after the business acted in the manner they chose. After requesting a refund, I was told by [redacted] (sp) "I will give you 24 hours to change your mind, because the next call I get will be from your wife crying because you cancelled the pool". I do not appreciate the response from the business inferring their Revdex.com rating is well deserved. That is for you, the Revdex.com , to decide.