Cincinnati Steel Products

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am aware of what was in the contract and what it reads However, I was advised by [redacted] after I reached out to him days after the roof was installed roof that he noted an issue with the turbine when it was reinstalled If a known issue was made aware during the process that is related to keeping everything inside the home dry, it should have been addressed and recommended to get fixed even if not in the contract There is a hole in the roof and he made no attempts to make it right by the customer I would have gladly compensated him for fixing it This is unprofessional behavior and consumers should know how he treats them when he receives payment after the job For example, if a consumer takes a car in for a routine oil change and when changing the oil an oil leak is discovered A professional with the customer in mind will let the customer know there is an oil leak and recommend that it get fixed The mechanic wouldn't tell the consumer after the car blew up, oh ya, you had an oil leak Still the consumers problem, as it is mine, but consumers should be aware their interests aren't looked after with Blankenship Roofing Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
His version of events does not match what my property manager told meI do not believe a contractor should continue work on a property that will cost an additional 30% of the original quote without approval from the representative or ownerI have never encountered such a situationContract and quote should have stipulated that should additional roofing material be found, it will need to be removed in some manner (whether by additional fee to the roofer or by some other manner)It did notI paid them, so I am sure they don't careI just want others to be aware of how they do businessDon't do unapproved work and expect to be paid for it - but be sure to threaten to take the owner to courtNice
Regards,
*** ***

This letter is in response to the complaint filed by Mrs***.Blankenship Roofing Co., Inchas not been notified by the customer of any leaks that the customer is allegedly experiencing.The customer was not charged anything outside of the signed contract.When a Blankenship Roofing Co., Inc
representative met with the customer to collect the remaining balance on March 23, the customer only made a partial payment. The customer asked our representative to make an adjustment to the remaining balance.Unfortunately, we were unable to resolve the issue and the account had to be turned over for collection. It appears obvious that the customer clearly filed the complaint with the Revdex.com only after receiving the letter of collection.Sincerely,*** ** ***Vice President

I have received your letter as to the complaint filed by *** ***.I have never met nor have I spoken to Ms*** prior to or during the time the work was completedI had been told by a representative at the property management firm, *** *** (*** ***) from *** ** ,
that he managed this property that Blankenship Roofing Co., Incinstalled the new roof on.When I met with the property manager in March of about the existing metal roof that was on the house, he stated the owner wanted the metal removed wanted new decking and shingles installed.Per our contract, which I am providing you a copy of , which Ms*** signed, the first sentence says “Remove and dispose of existing metal roofing"I explained to the property manager that it was possible there may be other roofs under any metal roof, before we contracted this roof for replacement.A contract was provided to the management company and it was signed by Ms*** and returned to Blankenship Roofing Co., Incalong with her depositThe work was scheduled and the new roof installed as to the contract.The day the roof was started, it was discovered that the roof did in fact have layers of shingles underneath the metal roofI immediately called *** ***, the management agency representative and left a message, it was several hours later when my call was returnedI indicated to him what we had found and what stage of the job we were atHe told me he may have a hard time reaching the owner because she lived in ***He did ask what the cost would be and I gave him the extra cost figure which was $1,This is for removal of the extra layers of shingles and the disposal costI wasn't told to stop the job or do anything different.The layers of roofing had to be removed in order for Blankenship Roofing Co., Incto fulfill its contract obligationThis roof was out of building code having roofs on itI explained all of this to the management representative and he said, well we have no choice but to keep going with the job.All of the work was completed to our contractAfter doing my walk around of the job on 4/14/16, I sent the property management representative a photo of the roof being completedI told him everything went well and the roof looked greatHe replied and I quote "*** sure does".As to the hole in the plaster ceiling in the kitchen of the houseI am unaware of any way our workers caused this holeThere were numerous areas this roof had leaked prior to the new roofbeing installed.We provided a separate invoice for the additional layers of roofing that was removed and disposed ofThis is a fair amount and was calculated by the amount of squares of extra roofing that was removed.Our office has made numerous calls and sent emails to the management agency regarding payment, and the only answers we could get was I will check with the homeowner and get back to you and that the owner couldn't swallow paying for the extra work done We never were contacted backOut of good faith we deducted $for the plaster repair, which reduced the bill to $1,480.00.It appears obvious that Blankenship Roofing Co., Incwas not going to be paid for the work done Until we contacted the management firm letting them know that our intention was to file a mechanic’s lien and a warrant in debt if payment wasn't received by June 15, It wasn't until then that this complaint was filed with the Revdex.com.The scope of work was completed by Blankenship Roofing Co.,Incand there are no problems with the roof in any aspect.We think we should be paid and this matter will be resolved.*** ***

I have reviewed the response offer made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am aware of what was in the contract and what it reads.  However, I was advised by [redacted] after I reached out to him 12 days after the roof was installed roof that he noted an issue with the turbine when it was reinstalled.  If a known issue was made aware during the process that is related to keeping everything inside the home dry, it should have been addressed and recommended to get fixed even if not in the contract.  There is a hole in the roof and he made no attempts to make it right by the customer.  I would have gladly compensated him for fixing it.  This is unprofessional behavior and consumers should know how he treats them when he receives payment after the job.
For example, if a consumer takes a car in for a routine oil change and when changing the oil an oil leak is discovered.  A professional with the customer in mind will let the customer know there is an oil leak and recommend that it get fixed.  The mechanic wouldn't tell the consumer after the car blew up, oh ya, you had an oil leak.  Still the consumers problem, as it is mine, but consumers should be aware their interests aren't looked after with Blankenship Roofing.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have attached a copy of the contract as you requested that does not include replacement of the roof turbine vents.If you have any further questions, please do not hesitate to give me a call.Sincerely, [redacted]

In June of 2013 our contract for the new roof was with [redacted], and not [redacted]. We also replaced the existing gutters and downspouts. On September 28, 2015 our office received a call from Mr. [redacted] that he had a roof leak. I called and went to look at his issue as a...

courtesy as we installed this over two years ago. I mentioned to Mr. [redacted] that he may want to think about having oversized gutters installed on the front of his house to help prevent over flowing during hard rains. It appeared this may be the issue.We have a one warranty on our labor. As I stated earlier this roof was installed in June 2013.The last time I spoke to Mr. [redacted] he was satisfied with my advice.If you have any further questions, please do not hesitate to contact me.Sincerely,[redacted] Meador

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contract was with my father in law which doesn't change that over 10000 was spent on gutters and a roof. My uncle, who is a contractor out of PA, came and took a quick look at the roof and found several potential "culprits" for the leak. The answer [redacted] gave me for my roof leaking was I needed oversized gutters for that particular stretch of roof due to the pitch. So if oversized gutters were his recommendation why weren't they installed in the first place? It was his gutter guy- so he should have inspected his work after they were put up. The man never took the time to get on the roof and inspect the particular area, he just instead looked at the gutter from the ground and deflected to the gutter installer which he had contracted out. The real issue which I finally corrected on my own due to the lack of urgency or care from Blankenship was a nail head protruding from a low spot in the roof, lack of sealant between the "j" channel and shingles, and a lack of sealant between the aluminum trim and siding. If [redacted] would have taken the ten minutes to hop on the roof and inspect things he would have easily found these issues instead of placing the blame on his gutter guy and the lack of oversized gutters. Truthfully according to the shingle manufacturers specifications with a pitch grade of 4 or lower he should have installed a rolled roof on that portion of the house anyway. I'm disappointed in the way the entire situation was handled and disgusted with what a lack of customer service the Blankenship team gives their customers after they've paid their bill. For as much money that was spent I would have expected better. 
Regards,
[redacted]