Cincinnati Transmission Specialists

On July 27, 2015, we received notice from the Revdex.com in regards to a complaint filed by a *** ***, alleging that we were responsible for the power seat motor failing in her year old Mercedes BenzWe responded to *** *** directly, citing our prior offer of resolution,
which she mentioned in here complaint, that she had previously declinedWe also explained to her that we cannot be held responsible for the failure of an electronic component on an older German car, particularly when we simply moved the seat within standard operating rangeAs further illustrates the fact that we are not responsible for *** *** complaint, upon taking delivery of the vehicle, *** *** husband explained that he had trouble getting the seat motor to work prior to dropping the vehicle off with us for serviceThis was a pre-existing issue.As well, we explained to her that to date, we have provided her with free services and labor valued at $over the course of just two visits.Richard LampingPresidentCincinnati Transmission Specialist

On July 27, 2015, we received notice from the Revdex.com in regards to a complaint filed by a *** ***, alleging that we were responsible for the power seat motor failing in her year old Mercedes BenzWe responded to *** *** directly, citing our prior offer of resolution, which she mentioned in here complaint, that she had previously declinedWe also explained to her that we cannot be held responsible for the failure of an electronic component on an older German car, particularly when we simply moved the seat within standard operating rangeAs further illustrates the fact that we are not responsible for *** *** complaint, upon taking delivery of the vehicle, *** *** husband explained that he had trouble getting the seat motor to work prior to dropping the vehicle off with us for serviceThis was a pre-existing issue.As well, we explained to her that to date, we have provided her with free services and labor valued at $over the course of just two visitsAs we have a policy of interacting directly with our customers to better foster relationships, we elected to contact *** *** directly, rather than through the Revdex.comOur policy is one of open doors and open lines of communication for customer to come directly to us*** *** did originally do that, but when our resolution offer was declined, she continued her unreasonable request for additional free repairs by contacting your companyWe will not use the Revdex.com to respond to her, and have no interest in the services the Revdex.com offers, which we view as dishonest and deceptive. Richard Lamping, President