11/7/-- Spoke with Rose V***, Program CoordinatorShe provided the following response to complaint:RE: Time to get response/15-attempts to reach w/no success -- This is a 24/call lineThey had over 27,phone calls last yearLines are very busy.RE: Valerie and lack of genuine response
-- This consumer does have a tendency to go on and on and doesn't allow time for the pier supporter to respond or say anything. The consumer called from ***Warmline is connected through *** *** *** ***Although they do take calls from other areas, they are only supposed to take calls from the *** County area. MsV*** said the consumer does need to call the office and if he listens, he will get the office phone numberMsV*** encourages the consumer to contact the office.MsV*** listens to all complaints and if they can correct it, they will definitely correct it
11/7/-- Spoke with Rose V***, Program CoordinatorShe provided the following response to complaint:RE: Time to get response/15-attempts to reach w/no success -- This is a 24/call lineThey had over 27,phone calls last yearLines are very busy.RE: Valerie and lack of genuine response
-- This consumer does have a tendency to go on and on and doesn't allow time for the pier supporter to respond or say anything. The consumer called from ***Warmline is connected through *** *** *** ***Although they do take calls from other areas, they are only supposed to take calls from the *** County area. MsV*** said the consumer does need to call the office and if he listens, he will get the office phone numberMsV*** encourages the consumer to contact the office.MsV*** listens to all complaints and if they can correct it, they will definitely correct it