Revdex.com:I have reviewed the business's response to my Revdex.com complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic& yes they do use son of a gun we seen them getting some one elses cart ready, before we bought oursand as for the one sided phone call it was all Carl doing the talkingI did not threaten themI just told them I was not happy and I would not recommend them [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their response, *** does acknowledge offering the$rebate in an attempt to gain my business. At the time of sale, *** was unavailable, and *** acted as she knew nothing of the rebate and stated *** would have to address it with me. Trusting that he would be a man of his word, and would honor our agreement, I permitted the sale to continue. Several calls were made to the dealership to contact *** to resolve the situation. All calls were answered by ***. On some occasions, she hung up on me. I can also show phone records to document these calls. After these interactions with *** and no return call from ***, I contacted EZ Go corporate offices for resolution assistance, who put me in touch with Territory manager *** ***. It was at this time I was informed the rebate was to the 'dealer' and the dealer does with it as they choose. Mr*** did advise that most dealers choose to pass the incentive to the customer to earn their business as *** promised me on the phone to lure me to his dealership. This is certainly a bait and switch situation. How would I, as a customer, know about a $rebate if it was not offered to me by the dealer? I was sold an older inventory cart, rather than a newer, which qualifies me for the rebate promised by ***. Instead of addressing customer concerns with the customer, *** is engaging in this continued battle of negativity. This is hardly the way to provide service after the sale, especially for such a large purchase.
A $rebate was promised to earn the sale. The sale was completed with the customer trusting the merchant would deliver the rebate as promised. I was advised *** was unavailable to speak to me at time of sale and he has not spoken to me since the sale. A fair resolution would be to deliver the $rebate which was promised to the customer to earn the business. I did my part by completing the purchase, now I would expect an honest business to fulfill their promises.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic& yes they do use son of a gun we seen them getting some one elses cart ready, before we bought oursand as for the one sided phone call it was all *** doing the talkingI did not threaten themI just told them I was not happy and I would not recommend them
*** ***
To whom it may concern,
Customer in fact purchased a New E-2-GO from us on 8/9/and took delivery of the cart at our locationA few days after they picked up their cart they called us and said their windshield was broken, The windshield in fact was not broken at time of delivery, but to try and make the custoner MrWedemore happy we replaced the windshield at no cost to the customer as well as gave him a storage cover at 50% offAt that polit customerseemed satisfied with the entire transactionNearly weeks later, the customer called the sales rep and stated that there was a stain/discoloration in the seat, which obviously was not there at time of purchase, delivery, or when they came in for the new "free” windshieldOur sales representative explained to the customer that factory warranty would not cover stains weeks after purchaseAt that point customer became irate and made several threats, *** ***, member of Cincy Custom Carts called the customer and after a very brief one-sided Conversation äsked the Custor Tier mot to return to our propertyWe do not use any products such as "Son of A Gun" or any other products on a new factory seat to make it shineWe cannot continue to pay for damages caused by the customerThank you,
*** ** ***
Re: *** ***
10pt; letter-spacing: -0.1pt">COMPLAINT #: ***
Dear Sir/Madam:
in response to *** ***'s complaint, I would like to express my apologies for his dissatisfaction with his purchase from our dealershipWe are an Authorized *** dealer and we strive to run a very honest and trustworthy businessI do apologize for the late response to your letter, I have been traveling and did not return until Monday, November 10th and have just now seen this letter, I have attached a copy of my airline boarding pass
To address Mr, *** complaint, he states that there was a rebate that was supposed to be passed along to the customer*** came out with a rebate program that was a sales incentive given only to Qualifying *** dealers designed to assist in cleaning out some of our older models during the Summer Selling SeasonThis rebate is a rebate for the "dealer" not the "consumerAfter Mr*** purchased his cart, he contacted our *** Territory Sales Manager, Mr*** *** regarding this matter*** explained to Mr*** at that time that the rebate was for the dealer and that it was the dealers' choice to use the rebate money however they chose to, When Mr, *** originally contacted our dealership, he actually called me *** ***- the owner, not the mananger, on my personal cell phone and I priced him the cart factoring in the rebate money to try to earn his businessHe then traveled hours to our dealership to purchase the cart and while he was here he never once mentioned anything about a rebate to ***We sold him this cart a highly discounted priceThe *** Suggested Retail Price of the cart he purchased including the options that he wanted is $10,He purchased it for $8,075.00, which Is a savings of $2,173,I have attached the price sheetAlso, Mr*** states that he tried for several days to contact me after the sale and that I would not take his callsThe only time he has ever contacted me was the day he called to get pricing, before he purchased the cartI am more than willing to provide my phone records to show proof that this Is a accusation
To address another accusation, Mr*** has stated that we charged him $150,promotional fee that he was not made aware ofThis is also very untrueThe promotional fee Is a fee that *** ***, the financing company chargesAs a dealer, we do not receive any type of rebate, kickback or profit in any way from *** ***, I have attached a copy of the financing paper in which Mr, *** signed and initialed, would also like to note that on Oct 10th a representative from *** ***/TO Retail Card Services contacted us requesting a copy of Mr*** signed application and purchase order, and I sent those over immediatelyThen on Oct.24th, the representative contacted me again to inform me that Mr*** had been sent a letter stating that we *** *** ***" were in total compliance and that he in fact does owe the total amount in which he signed forI assume that is the reason that he did not mention it in the letter to the Revdex.com, but he did in his letter to *** *** ***His accusations have been full of lies from the start
Please feel free to contact me with any further questions or concerns you haveThank you for taking the time to review our response to this complaintHave a great day
To whom it may concern,
Customer in fact purchased a New *** from us on 8/9/and took delivery of the cart at our locationA few days after they picked up their cart they called us and said their windshield was broken, The windshield in fact was not broken at time of delivery, but to try and make the custoner *** *** happy we replaced the windshield at no cost to the customer as well as gave him a storage cover at 50% offAt that polit customerseemed satisfied with the entire transactionNearly weeks later, the customer called the sales rep and stated that there was a stain/discoloration in the seat, which obviously was not there at time of purchase, delivery, or when they came in for the new "free” windshieldOur sales representative explained to the customer that factory warranty would not cover stains weeks after purchaseAt that point customer became irate and made several threats, Carl W., member of Cincy Custom Carts called the customer and after a very brief one-sided Conversation äsked the Custor *** mot to return to our propertyWe do not use any products such as "Son of A Gun" or any other products on a new factory seat to make it shineWe cannot continue to pay for damages caused by the customerThank you,
Carl DW
Revdex.com:I have reviewed the business's response to my Revdex.com complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic. & yes they do use son of a gun we seen them getting some one elses cart ready, before we bought ours. and as for the one sided phone call it was all Carl doing the talking.
I did not threaten them. I just told them I was not happy and I would not recommend them.
[redacted]
Revdex.com:I have reviewed the business's response to my Revdex.com complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic& yes they do use son of a gun we seen them getting some one elses cart ready, before we bought oursand as for the one sided phone call it was all Carl doing the talkingI did not threaten themI just told them I was not happy and I would not recommend them [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In their response, *** does acknowledge offering the$rebate in an attempt to gain my business. At the time of sale, *** was unavailable, and *** acted as she knew nothing of the rebate and stated *** would have to address it with me. Trusting that he would be a man of his word, and would honor our agreement, I permitted the sale to continue. Several calls were made to the dealership to contact *** to resolve the situation. All calls were answered by ***. On some occasions, she hung up on me. I can also show phone records to document these calls. After these interactions with *** and no return call from ***, I contacted EZ Go corporate offices for resolution assistance, who put me in touch with Territory manager *** ***. It was at this time I was informed the rebate was to the 'dealer' and the dealer does with it as they choose. Mr*** did advise that most dealers choose to pass the incentive to the customer to earn their business as *** promised me on the phone to lure me to his dealership. This is certainly a bait and switch situation. How would I, as a customer, know about a $rebate if it was not offered to me by the dealer? I was sold an older inventory cart, rather than a newer, which qualifies me for the rebate promised by ***. Instead of addressing customer concerns with the customer, *** is engaging in this continued battle of negativity. This is hardly the way to provide service after the sale, especially for such a large purchase.
A $rebate was promised to earn the sale. The sale was completed with the customer trusting the merchant would deliver the rebate as promised. I was advised *** was unavailable to speak to me at time of sale and he has not spoken to me since the sale. A fair resolution would be to deliver the $rebate which was promised to the customer to earn the business. I did my part by completing the purchase, now I would expect an honest business to fulfill their promises.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic& yes they do use son of a gun we seen them getting some one elses cart ready, before we bought oursand as for the one sided phone call it was all *** doing the talkingI did not threaten themI just told them I was not happy and I would not recommend them
*** ***
To whom it may concern,
Customer in fact purchased a New E-2-GO from us on 8/9/and took delivery of the cart at our locationA few days after they picked up their cart they called us and said their windshield was broken, The windshield in fact was not broken at time of delivery, but to try and make the custoner MrWedemore happy we replaced the windshield at no cost to the customer as well as gave him a storage cover at 50% offAt that polit customerseemed satisfied with the entire transactionNearly weeks later, the customer called the sales rep and stated that there was a stain/discoloration in the seat, which obviously was not there at time of purchase, delivery, or when they came in for the new "free” windshieldOur sales representative explained to the customer that factory warranty would not cover stains weeks after purchaseAt that point customer became irate and made several threats, *** ***, member of Cincy Custom Carts called the customer and after a very brief one-sided Conversation äsked the Custor Tier mot to return to our propertyWe do not use any products such as "Son of A Gun" or any other products on a new factory seat to make it shineWe cannot continue to pay for damages caused by the customerThank you,
*** ** ***
Re: *** ***
10pt; letter-spacing: -0.1pt">COMPLAINT #: ***
Dear Sir/Madam:
in response to *** ***'s complaint, I would like to express my apologies for his dissatisfaction with his purchase from our dealershipWe are an Authorized *** dealer and we strive to run a very honest and trustworthy businessI do apologize for the late response to your letter, I have been traveling and did not return until Monday, November 10th and have just now seen this letter, I have attached a copy of my airline boarding pass
To address Mr, *** complaint, he states that there was a rebate that was supposed to be passed along to the customer*** came out with a rebate program that was a sales incentive given only to Qualifying *** dealers designed to assist in cleaning out some of our older models during the Summer Selling SeasonThis rebate is a rebate for the "dealer" not the "consumerAfter Mr*** purchased his cart, he contacted our *** Territory Sales Manager, Mr*** *** regarding this matter*** explained to Mr*** at that time that the rebate was for the dealer and that it was the dealers' choice to use the rebate money however they chose to, When Mr, *** originally contacted our dealership, he actually called me *** ***- the owner, not the mananger, on my personal cell phone and I priced him the cart factoring in the rebate money to try to earn his businessHe then traveled hours to our dealership to purchase the cart and while he was here he never once mentioned anything about a rebate to ***We sold him this cart a highly discounted priceThe *** Suggested Retail Price of the cart he purchased including the options that he wanted is $10,He purchased it for $8,075.00, which Is a savings of $2,173,I have attached the price sheetAlso, Mr*** states that he tried for several days to contact me after the sale and that I would not take his callsThe only time he has ever contacted me was the day he called to get pricing, before he purchased the cartI am more than willing to provide my phone records to show proof that this Is a accusation
To address another accusation, Mr*** has stated that we charged him $150,promotional fee that he was not made aware ofThis is also very untrueThe promotional fee Is a fee that *** ***, the financing company chargesAs a dealer, we do not receive any type of rebate, kickback or profit in any way from *** ***, I have attached a copy of the financing paper in which Mr, *** signed and initialed, would also like to note that on Oct 10th a representative from *** ***/TO Retail Card Services contacted us requesting a copy of Mr*** signed application and purchase order, and I sent those over immediatelyThen on Oct.24th, the representative contacted me again to inform me that Mr*** had been sent a letter stating that we *** *** ***" were in total compliance and that he in fact does owe the total amount in which he signed forI assume that is the reason that he did not mention it in the letter to the Revdex.com, but he did in his letter to *** *** ***His accusations have been full of lies from the start
Please feel free to contact me with any further questions or concerns you haveThank you for taking the time to review our response to this complaintHave a great day
To whom it may concern,
Customer in fact purchased a New *** from us on 8/9/and took delivery of the cart at our locationA few days after they picked up their cart they called us and said their windshield was broken, The windshield in fact was not broken at time of delivery, but to try and make the custoner *** *** happy we replaced the windshield at no cost to the customer as well as gave him a storage cover at 50% offAt that polit customerseemed satisfied with the entire transactionNearly weeks later, the customer called the sales rep and stated that there was a stain/discoloration in the seat, which obviously was not there at time of purchase, delivery, or when they came in for the new "free” windshieldOur sales representative explained to the customer that factory warranty would not cover stains weeks after purchaseAt that point customer became irate and made several threats, Carl W., member of Cincy Custom Carts called the customer and after a very brief one-sided Conversation äsked the Custor *** mot to return to our propertyWe do not use any products such as "Son of A Gun" or any other products on a new factory seat to make it shineWe cannot continue to pay for damages caused by the customerThank you,
Carl DW
Revdex.com:I have reviewed the business's response to my Revdex.com complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards, First of all the windshield was not broke, It had spots that would not come off they were inside the Plastic. & yes they do use son of a gun we seen them getting some one elses cart ready, before we bought ours. and as for the one sided phone call it was all Carl doing the talking.
I did not threaten them. I just told them I was not happy and I would not recommend them.
[redacted]