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Cinderella Shoe Clinic

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Cinderella Shoe Clinic Reviews (1)

Review: February 12, 2014Cinderella Shoes clinic929 Silverado StLa Jolla CA 92037To Whom It May concern:In October 2nd, 2013 I brought in four of my Chanel leather hand bags for repair and cleaning. 1. Black Caviar leather Chanel Wallet on the chain to be cleaned2. Black lamb leather vertical Vintage Chanel Flap bag to redeye the Wine leather lining3. White Lamb leather small Chanel flap bag to clean the dirty stain on the back of the bag4. Beige/ Muztag caviar leather Kelly Chanel bag to clean the ink stain on the bottom of this bagThe gentleman wrote down and gave me the four claim tickets for these bags and told me these should be done by 10/5/13. I stopped by Cinderella on October 7th 2013 to pick up my four Chanel bags, The white Chanel was ready, The Chanel Wallet on the chain was ready and the Vintage flap was ready but very poor job because the red was all over the black leather so he told me this item will be redo for no charge. When I asked where was my Beige-Muztag bag, he could not find the paper work for this item. I waited for more than 35 minutes and he still could not located the ticket or the item. He told me come back next week, he charge me total of $74.00 for the repair of these three bag. I returned to Cinderella for second time in October 17th,2013 to pick up my vintage flap it was still not to my expectation but I took this item, when I asked for my Beige-Muztag Kelly Chanel bag which he could not find the last time I was in here, this time he took me to the back of the store, where one on the lady was working and lot of stuffs were everywhere but I did not see my Chanel Kelly bag. Again , he told me to come back next week. I returned to Cinderella for the third time in October 31st, 2013 and he still did not find my Chanel Kelly Beige Muztag bag. This time he told me to come back next Saturday so I could get to talk with the Owner of Cinderella. I came back to Cinderella the four times in November 6, 2013, this time I met [redacted] and he took about 20 minutes but still did not find my Chanel Kelly bag. [redacted] asked to come next Saturday and he should be able to located my Kelly Chanel bag. I told him that I have to be out of town and will be returning to San Diego two weeks, came back to Cinderella for the fifth times after Thanksgiving, [redacted] was not in and the gentleman could not help and told me to come back. I came back to Cinderella for the six times in December 13th, 2013, again my bag still missing. After Christmas, [redacted] called me and told me that he still have not find my Kelly Chanel bag yet, but he had a Gucci and canvas Chanel bag he would give them to me to replace my Kelly Chanel bag, I told him I was very sick and could not go anywhere yet. I came back to Cinderella for the eight times after just get over with a very serious virus for more than three weeks, again [redacted] was not there so I left a written message stated that I am very tire of what'd happening to my Chanel bag at Cinderella, and I would like to get this issue resolve as soon as possible or I will take legal action for this matter. I have been patient waited long enough for the owner of Cinderella to located my item. [redacted] call me again and asked me to come to look at the items he would like me to replace the lost of my Chanel bag. I came back to Cinderella today February 12, 2014. The gentle man showed me one very old and Gucci Monogram Wallet and one Gucci Monogram Speedy tote to replace for my Missing Kelly Chanel hand bag. I was insulted with this offer, I told the gentlemen I am not taking these Gucci items and I walked out of the Cinderella store.Desired Settlement: I wanted my Chanel Kelly Caviar hand bag. The owner can buy the same style bag for me.

Business

Response:

Bg was stolen: What year is bag

How much did you pay and when did you purchase original

need receipt for reinbursment

[redacted] Cinderella

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Description: Shoe Repair

Address: 939 Silverado Ave, La Jolla, California, United States, 92037

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