Cinderella Tailoring

Initial Business Response /* (1000, 5, 2015/05/29) */
The Complainant dropped off a dress and pants for alteration and also fabric to have a skirt made on a Wednesday. I told her that it would take at least one week, that my schedule was busy. No finish date was specified on the receipt (see copy...

enclosed). She called me on the following Monday when I was closed because of a doctors appointment, and I returned her call on Tuesday, I told her that the alterations were done and ready for pick-up, but I would need a couple more days to finish the skirt. She started yelling at me, demanding that I finish it by the next day. She threatened me saying "You don't know who I am and you don't know what I can do to you". I told her I would not talk with her screaming at me and hung up. I then texted her telling her I would drop off her altered items at her office, which I did that same day (including the fabric for the skirt, and a $55 refund). The next day she texted me saying "Where is my pieces", "You should not touch my clothes", "I gone complain to the business bureau" and sent me a photo of the pants with no explanation. I responded that I would not deliver the scraps left over from the alterations since I do not normally make deliveries, but she could have them picked up. Her response "you should have had the item with you when you brought the other stuff. This was the agreement from the beginning. Your negligence to not do so is not my fault, and YOU have to fix this". There was no agreement!
Two days later, after 8PM her coworker called me saying I had ruined her very expensive pants, that I had to come to her office, pick them up, and fix them or they would sue me. The next Friday, again after 8PM, she called again saying the same. On Monday following I responded ""Hi L.... In response to your phone call from your office of May 15, at 8-16 p.m. You requested that I deliver to your office the remaining scraps left over from the alteration. I'm unable to fulfill your request because I have a busy schedule and I don't typically make deliveries. I WOULD BE HAPPY TO EXAMINE THE PANTS AND MAKE ANY REPAIRS YOUR PERCEIVE AS NECESSARY AND DISCUSS HOW TO BEST MEET YOUR NEEDS. However your past behavior toward me has been threatening, hostile and abusive. I don't feel safe meeting with you in person. I therefore propose that you have a third party drop the pants off at my office. My shop open Monday through Friday from 9-
Sp.m."
After this she sent me several abusive, threatening texts, but did not have the pants brought to me so I could see if there was something wrong with them, nor did she pick up the scraps she kept demanding. I offered her the opportunity to discuss a compromise, but she didn't respond. I feel I have done everything possible to accommodate her, and all she has done is write nasty messages and threaten me. I have been in business here in Apple Valley for four years and have had many compliments and thank you letters from my clients on my professionalism, and quality of work. This is the first complaint I have gotten from anyone.
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Cinderella Tailoring
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The allegations that she is making about the events are not true in the least. She has lied about the events from the start. My invoice from her shop is dated April 14. I initially commissioned her for several items. From the onset it was discussed that these items were time sensitive- my mother was visiting from out of the country and I needed these items completed before her departure. I expressed the urgency of the commission and she assured that she would deliver. I have a severe dust allergy, and a combination of poor ventilation and old carpeting in her shop left me feeling extremely ill during and after my visit; I prepaid for the commissioned items and was pleased when she assured me that she would be more than happy to drop them off for me as soon as they were done. This was a welcome offer, since her shop was so out of the way for me in the first place and I had the added stress of two very young children at home, as well as running my own business.
As the week went on, I heard no word from her. I started to call her for an update on my items, as my mother's departure was fast approaching. She did not return my calls. My own personal obligations did not afford me the time to drive over to the next town where her shop was located to check in. I was beginning to grow frantic. I called a mutual friend who had referred the shop to me in the first place. I asked her if she had heard anything from the seamstress. She was not returning any of my calls and I had no idea what was going on.
When she finally called me back, she angrily asked me why I had called her friend. I was taken aback by her behavior to me. I asked about my items and she replied that they were not done. She told me that she had talked to my mother herself and had found out that the date on her departure ticket wasn't until the following week. I asked her how that was any of her business- it was true that my mother was not leaving the country until that date. However, her departure was to be from Sacramento, and she was leaving my residence shortly to travel there and would be spending about a week there before her departure. The items that I had commissioned were to be done by the time that she left me. The seamstress had all of a sudden decided that she had an extra week to spare in altering the items after she found this information out, despite the fact that we had already entered into an agreement for a specific date. I do not believe that I should have to explain the personal implications of why I need a certain service done, if she had undertaken the agreement to provide the service for me by the requested time. Why did she feel it was her right to tell me that I was wrong about a service that I had requested and already paid for? She had taken my money with the guarantee that I would be receiving my items by the time that we had discussed. She persisted to argue with me during that phone call. I told her that since my items had not yet been done, due to the pressure of time I would no longer be needing her services. I asked her to drop off the items at my business. I was completely taken aback by her lack of professionalism. I am a business owner myself and I told her I would never dream of talking to a client the way that she was talking to me. I could not imagine the way that she was lashing out at me. I was a paying customer after all. I told her I did not want to continue doing business with her, as she had been unprofessional and failed to do her job and was now being extremely familiar and rude.
The following day I got the package that she had dropped off at reception. One pair of pants had been hurriedly altered, with one leg an entire inch shorter than the other. I had tried them on as soon as I got the package, and when I went out one of my employees immediately remarked on the hem. I asked a few of the other employees and they were in unquestionable agreement: the pants had been mutilated. She had done a horrible job, and I wanted her to fix them. I also noticed the absence of an expensive fabric that I had told her I wanted to scraps to after she had completed her alterations. This was the 3 yards of fabric that I had brought in to be made into a dress, only to be told only a skirt would work. I told her fine, but I wanted the remaining fabric back so that I could later sew something myself. She had shown me while I was at her shop an item of clothing that she boasted she had made from the fabric that a client had brought in to be used on a commission, and I wanted to be sure that I got my pieces back.
I had my secretary call and ask for the seamstress to call back to discuss how to fix the issue. I know that the seamstress alleges that this was done after her regular shop hours. It was still during business hours for us, and due to my own busy personal schedule I wanted to resolve the issue quickly. Unfortunately, it was already well established in my earlier attempts that a call even during business hours did not mean that she would respond.
She texted me back after this and curtly responded that she did not make home deliveries and it was up to me to get the piece back to her so that she could "take a look" at what I was alleging. She stated that she did not feel comfortable picking up the piece from my business, as she felt that I was threatening her. I was baffled by this. My business is always crowded with employees and clients, not to mention the camera surveillance, and she was trying to make out that she felt unsafe going again to a place that she had stopped by just the day before. As my attempts at conversation with her was going nowhere, I had no choice but to file a complaint with the Revdex.com. It was after I lodged this complaint that I suddenly received a call from a police officer, who asked why I was threatening her and abusing her over the phone. I explained that I had tried to communicate with her about the unprofessional job that she had done, and all that she continued to do was be unapologetic and rude about it.
I had entered into a business agreement with her about services that she was to provide for me. After taking my money and my items, she became impossible to get ahold of. When she finally returned my calls, she was verbally abusive and completely unprofessional. This is not to mention that she never even fulfilled the services that I had enlisted her for. I told her that I would no longer be requiring her services, since they were not finished within the deadline I had given her. I requested that she deliver the items to me as promised. The items were delivered with one item completely mutilated, and another item missing altogether. I have attempted reasonable communication with her and all that she wants to do is engage in mudslinging. All I can say is that as a business owner myself, I am appalled at the way that she treats her customers and chooses to run her business.
Final Consumer Response /* (4200, 19, 2015/06/19) */
[redacted]Document Attached[redacted]
This is the original invoice, my copy that does not have her added writing at the bottom. She can write what she wants on her copy, but it is not the truth. She can say and write whatever, but the fact is that she caused damages and withheld my fabric. I am again shocked at her behavior as a fellow business owner.
Final Business Response /* (4000, 21, 2015/06/29) */
I have no wish to continue answering this woman's false claims. Here are the facts:
1-When there is no promised finish date, none is written on the receipt, when there is, then it is indicated on the receipt. I sent a sample of one. (She seems to think that if she wanted something done by a certain date, it is promised for that date, even though she was told it could not be done by that date.)
2-My shop is clean and is cleaned DAILY not weekly. I have never had any complaint from any other customer, in fact quite the contrary. I invite any member of the Revdex.com to come to my shop without notice and judge for themselves.
3-I returned everything to her which she gave me except for $10 (my fee for alterations done) and the scraps cut off of the pants to do the alterations. I clearly told her she could have SOMEONE ELSE pick up the scraps (which, I assume, are the "pieces" she is referring to), which she chose not to do.
4-She claims she made no threats against me and that she is not harassing me. I have only the (ample)written evidence to the contrary, the verbal abuse and screaming at me were not recorded. Her verbal threat to hurt me and my business if I didn't comply to her demand of finishing on HER schedule is not recorded, but the results are clearly seen in the lies she is sending to the Revdex.com. Lies about my business are an attack on me, and are slander.
5-She has offered no resolution to this situation, while I have tried to do all that is possible. The pants she claims I ruined she has not been willing to have examined by either me or a neutral party, so obviously there is nothing wrong with them! The "pieces" she is claiming I am unwilling to return to her, she has not bothered to have picked up. So it is obvious she is doing as threatened and simply harassing me.