In response to the above referenced complaint. Yes, there are always two sides to every story. The customer who has filed this complaint brought her dresses to our boutique on August 16, 2015 and we entered into a consignment agreement and our term is for 90 days to 6...
months. Our agreement, which the customer signs and is provided with a copy indicates the term, and our policies. We do not contact customers unless an item is sold, it is the customers responsibility to inquire on the status of their items. As you can see, based on the date she brought her items to our shop, our agreement expired February 16, 2016. Our records indicate she was contacted to pick up her items, and we had the dresses stored in our pick up area tagged, and available for her to pick up during scheduled business hours. Our agreement states, items left in returns for more than 7 days will be donated. I have a copy of the signed agreement by this customer which she completed, signed, and dated. Contrary to her accusation that our business is quick to donate, even though we clearly state verbally and in writing that we will donate unclaimed items, we give them more time and try to contact them for months before we actually will donate the dresses. In this case, we have tried to contact this customer but it looks like the phone number and address we have on file has been changed based on the information provided in your letter. We were never contacted to update this information by the customer. Also, I seriously doubt this customer has been calling and trying to contact us for a year and a half to pick up her dresses. We are a seasonal business and our message always indicates our current hours. We are always available even when we are closed by text and email, which the message indicates. This customer could have come in and picked up her dresses at any time. We have been open and selling dresses and our customers have been able to come in to shop, we have been receiving email and voice/ text messages regularly. I am not saying that it isn’t possible a message left went without response, but I know she did not call 20 times and we ignored her calls. We have been waiting for this customer to pick up her dresses for a year and a half. I do not want to donate any items, I want them to pick them up; I need the space. This customer has not received a check, because none of her dresses sold. Fortunately for her, I kept her dresses in storage all this time and she can come and pick them up immediately. I take offense to these accusations, especially when I make every effort to offer the best service I can. We are a small boutique, and I use valuable space in my shop to store dresses for customers like this one, who do not do as they agreed. This is space I could be using to display new dresses. I have to turn away customers, because I do not have room to take more dresses in, this practice hurts my business sales. We are not a storage closet, unfortunately customers like this person, who do not pick up their dresses, are making my daughter and I reconsider even offering a consignment option in the future, which spoils it for all the other girls. Please inform this customer, her dresses are ready for pick up, and I will donate them if she does not pick them up by August 5th, 2017. I will consider this email as contact of her being notified, I will also mail notice to the address you provided. I have photos of dresses, and copy of signed agreement in our records if needed. Thank you, [redacted]
Victoria ErgenCinderella’s Threads8652 S. Market PlaceOak Creek, WI [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kathleen [redacted]
In response to the above referenced complaint. Yes, there are always two sides to every story. The customer who has filed this complaint brought her dresses to our boutique on August 16, 2015 and we entered into a consignment agreement and our term is for 90 days to 6...
months. Our agreement, which the customer signs and is provided with a copy indicates the term, and our policies. We do not contact customers unless an item is sold, it is the customers responsibility to inquire on the status of their items. As you can see, based on the date she brought her items to our shop, our agreement expired February 16, 2016. Our records indicate she was contacted to pick up her items, and we had the dresses stored in our pick up area tagged, and available for her to pick up during scheduled business hours. Our agreement states, items left in returns for more than 7 days will be donated. I have a copy of the signed agreement by this customer which she completed, signed, and dated. Contrary to her accusation that our business is quick to donate, even though we clearly state verbally and in writing that we will donate unclaimed items, we give them more time and try to contact them for months before we actually will donate the dresses. In this case, we have tried to contact this customer but it looks like the phone number and address we have on file has been changed based on the information provided in your letter. We were never contacted to update this information by the customer. Also, I seriously doubt this customer has been calling and trying to contact us for a year and a half to pick up her dresses. We are a seasonal business and our message always indicates our current hours. We are always available even when we are closed by text and email, which the message indicates. This customer could have come in and picked up her dresses at any time. We have been open and selling dresses and our customers have been able to come in to shop, we have been receiving email and voice/ text messages regularly. I am not saying that it isn’t possible a message left went without response, but I know she did not call 20 times and we ignored her calls. We have been waiting for this customer to pick up her dresses for a year and a half. I do not want to donate any items, I want them to pick them up; I need the space. This customer has not received a check, because none of her dresses sold. Fortunately for her, I kept her dresses in storage all this time and she can come and pick them up immediately. I take offense to these accusations, especially when I make every effort to offer the best service I can. We are a small boutique, and I use valuable space in my shop to store dresses for customers like this one, who do not do as they agreed. This is space I could be using to display new dresses. I have to turn away customers, because I do not have room to take more dresses in, this practice hurts my business sales. We are not a storage closet, unfortunately customers like this person, who do not pick up their dresses, are making my daughter and I reconsider even offering a consignment option in the future, which spoils it for all the other girls. Please inform this customer, her dresses are ready for pick up, and I will donate them if she does not pick them up by August 5th, 2017. I will consider this email as contact of her being notified, I will also mail notice to the address you provided. I have photos of dresses, and copy of signed agreement in our records if needed. Thank you, [redacted]
Victoria ErgenCinderella’s Threads8652 S. Market PlaceOak Creek, WI [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Kathleen [redacted]