Cindy's Nails

-----Original Message-----From: [redacted] Sent: Tuesday, June 28, 10:AMTo: [email protected]: Answer about complaint was submitted on 6/5/2016- id of [redacted] Dear [redacted] ***Complaint and Inquiry ConsultantOn behalf of Cindy’s Nails, I truly apologize to [redacted] for any bad experience she had at our salon Regarding the color change, normally, our salon policy is that, to change a color we file the nails, clean it with alcohol and apply the polishWhen it comes to cutting the cuticles; washing the feet; that is a pedicure job [redacted] was only changing the color, therefore, the technician did follow proceduresAs for the dirty chair, I did not remember what the condition of the chair that day since we were so busy, I apologize for that as wellLastly, the waxing job that gave [redacted] inflammation, again we apologize for that and will be more careful next time We would be more than happy to refund the total amount of $back to [redacted] Please advise [redacted] to come by our store or instruct us on how to refund her money.Sincerely,CindySent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

-----Original Message-----From: *** *** ***Sent: Tuesday, June 28, 10:AMTo: [email protected]: Answer about complaint was submitted on 6/5/2016- id of ***Dear *** ***Complaint and Inquiry ConsultantOn behalf of Cindy’s Nails, I truly
apologize to *** *** *** for any bad experience she had at our salon. Regarding the color change, normally, our salon policy is that, to change a color we file the nails, clean it with alcohol and apply the polishWhen it comes to cutting the cuticles; washing the feet; that is a pedicure job. *** *** was only changing the color, therefore, the technician did follow proceduresAs for the dirty chair, I did not remember what the condition of the chair that day since we were so busy, I apologize for that as wellLastly, the waxing job that gave *** *** inflammation, again we apologize for that and will be more careful next time. We would be more than happy to refund the total amount of $back to *** ***. Please advise *** *** to come by our store or instruct us on how to refund her money.Sincerely,CindySent from my iPhone