Upon receiving [redacted] 600M unit we started doing routine diagnostic of the unit which is to open it and ensure that there is no physical damage to the inside of the unit [redacted] unit was already concerning once we received it because there was a rattling inside the receiver that should not have been thereUpon opening the receiver we saw a large thumb print on the inside circuit board and noticed that the antenna ports were lose and causing the rattlingWe would never send this out to a client in those conditions nor would we get it from the manufacture like that which left only one option, that the client had opened the unit in an attempt to fix whatever problems he was having himselfWe decided after seeing the inside of the receiver to open the transmitter as well and found rust near a bottom screw which indicates water damageOur products are weather proof and therefore the only way water could have gotten into the device is if the screws were taken out and then put back in with some amount of water on themOur warranty is clearly stated on our website and states that damaged caused by routine use or from psychical damage is not covered by our warrantyBy opening the devices you void the warranty on whatever product you have as that falls under pyshical damageWe then proceeded to inform [redacted] what we had found and the cost to repair his device as repairs are not freeHe stated that he wasn't going to pay anything and that is should be covered under warrantyHe then spoke to another office manager at some length and he himself brought up the private investigator and threatened to go that route if we didn't comply with his wishesWe told him he was well with in his rights to do that at which point he said he would just pay for the repair and be done with itI would also like to note that the original price to have his unit repaired was quoted higher than the $he paid, we lowered the price and offered him a better deal in order to appease him to which he still found unacceptable
Hi ***,We are pleased that you have received a fully functional unit as a result of the RMA processCinegears tested the item sent and didn’t find a fault with itHowever, in order to ensure that this was the case, we decided to send a brand new unit as a replacementThis was delayed as we had to wait on some parts from the manufacturerIt is true that the total time for the repairs fell outside of the four week period we suggest by approximately one weekWe cannot always avoid this as we are coordinating a number of different factors in repair but at the same time we acknowledge that there could have been better communication with you during this processYou were initially charged a fee for us to ship the item back as we had not found a fault with it, however, in reviewing your case we agreed to waive this fee as your repair process had been delayed unexpectedly.Finally, we respect the opinions you have presented in this caseWe are always striving for ways to improve our systems and create a better customer experience and we are glad for the opportunity to receive constructive feedback and consider how to improveMost of all, we are pleased that you are now equipped with a functional unit and able to continue your work.Best regards,The Cinegears team
Complaint: [redacted] I am rejecting this response because:No, I did not say anything about rattlingI never noticed any rattling coming from the deviceIt doesn’t matter if they’ve been thereThe point is that because it is a third party, they have absolutely no way of knowing where the device came from and the story regarding it’s construction by a technician not wearing gloves.Regardless, this is more proof that I received a defective unit from the factoryMy 600M unit was never anywhere near water or moistureThank you for the pricing but that doesn’t change the fact that I have been screwed over by however this unit was produced from the factoryI am firm on my stance that I received a defective unit that had been tampered withI am not sure how either party is able to determine what was pre-existing damage vsuser negligenceNonetheless, I know I did nothing to damage this unit in any way and that’s all there is to it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis case has been dealt with in the most professional way possible from Cinegears and I really appreciate it! Sincerely, [redacted] ***
Upon receiving [redacted] 600M unit we started doing routine diagnostic of the unit which is to open it and ensure that there is no physical damage to the inside of the unit [redacted] unit was already concerning once we received it because there was a rattling inside the receiver that should not have been thereUpon opening the receiver we saw a large thumb print on the inside circuit board and noticed that the antenna ports were lose and causing the rattlingWe would never send this out to a client in those conditions nor would we get it from the manufacture like that which left only one option, that the client had opened the unit in an attempt to fix whatever problems he was having himselfWe decided after seeing the inside of the receiver to open the transmitter as well and found rust near a bottom screw which indicates water damageOur products are weather proof and therefore the only way water could have gotten into the device is if the screws were taken out and then put back in with some amount of water on themOur warranty is clearly stated on our website and states that damaged caused by routine use or from psychical damage is not covered by our warrantyBy opening the devices you void the warranty on whatever product you have as that falls under pyshical damageWe then proceeded to inform [redacted] what we had found and the cost to repair his device as repairs are not freeHe stated that he wasn't going to pay anything and that is should be covered under warrantyHe then spoke to another office manager at some length and he himself brought up the private investigator and threatened to go that route if we didn't comply with his wishesWe told him he was well with in his rights to do that at which point he said he would just pay for the repair and be done with itI would also like to note that the original price to have his unit repaired was quoted higher than the $he paid, we lowered the price and offered him a better deal in order to appease him to which he still found unacceptable
Hi ***,We are pleased that you have received a fully functional unit as a result of the RMA processCinegears tested the item sent and didn’t find a fault with itHowever, in order to ensure that this was the case, we decided to send a brand new unit as a replacementThis was delayed as we had to wait on some parts from the manufacturerIt is true that the total time for the repairs fell outside of the four week period we suggest by approximately one weekWe cannot always avoid this as we are coordinating a number of different factors in repair but at the same time we acknowledge that there could have been better communication with you during this processYou were initially charged a fee for us to ship the item back as we had not found a fault with it, however, in reviewing your case we agreed to waive this fee as your repair process had been delayed unexpectedly.Finally, we respect the opinions you have presented in this caseWe are always striving for ways to improve our systems and create a better customer experience and we are glad for the opportunity to receive constructive feedback and consider how to improveMost of all, we are pleased that you are now equipped with a functional unit and able to continue your work.Best regards,The Cinegears team
Complaint: [redacted] I am rejecting this response because:No, I did not say anything about rattlingI never noticed any rattling coming from the deviceIt doesn’t matter if they’ve been thereThe point is that because it is a third party, they have absolutely no way of knowing where the device came from and the story regarding it’s construction by a technician not wearing gloves.Regardless, this is more proof that I received a defective unit from the factoryMy 600M unit was never anywhere near water or moistureThank you for the pricing but that doesn’t change the fact that I have been screwed over by however this unit was produced from the factoryI am firm on my stance that I received a defective unit that had been tampered withI am not sure how either party is able to determine what was pre-existing damage vsuser negligenceNonetheless, I know I did nothing to damage this unit in any way and that’s all there is to it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis case has been dealt with in the most professional way possible from Cinegears and I really appreciate it! Sincerely, [redacted] ***