Cinemex Usa Enterprises, LLC

I purchased a movie ticket online on my birthdayHere is what transpired 'Hello- I purchased a single ticket for 2:today and I was called into workI tried to refund or convert to points via the link provided and it's trying to make me pay $for a rewards cardI already have a Paragon Rewards Card that was freeI've had it for years and it has accumulated rewards pointsCan I please exchange my ticket for another day? Please respond as prior messages have been ignored.' Their reply ' CMX Cinemas Guest Support (CMX Cinemas) Nov 9, 1:AM EST Dear ***: Welcome to CMX Cinemas CMX Cinemas has acquired this Paragon locationTherefore the Diamond Rewards Loyalty Program is no longer valid in the same form as you have known so farAs a way to compensate you, we want to validate your accumulated points and offer you a special combo, which includes popcorn and drinkThis combo is one of the main benefits provided by Paragon, with a redemption value of points On

I purchased a movie ticket online on my birthdayHere is what transpired 'Hello-
I purchased a single ticket for 2:today and I was called into workI tried to refund or convert to points via the link provided and it's trying to make me pay $for a rewards cardI already have a Paragon Rewards Card that was freeI've had it for years and it has accumulated rewards pointsCan I please exchange my ticket for another day? Please respond as prior messages have been ignored.'
Their reply '
CMX Cinemas Guest Support (CMX Cinemas)
Nov 9, 1:AM EST
Dear ***:
Welcome to CMX Cinemas
CMX Cinemas has acquired this Paragon locationTherefore the Diamond Rewards Loyalty Program is no longer valid in the same form as you have known so farAs a way to compensate you, we want to validate your accumulated points and offer you a special combo, which includes popcorn and drinkThis combo is one of the main benefits provided by Paragon, with a redemption value of points
On

I purchased two tickets for my fiancé and I as a surprise for him to see the movie black pantherIn addition four of my friends did the sameWe selected the c row of seats to allow all of us to sitok that day we arrive very early being this was all of our first experience to this theatreRight before the movie started a gentlemen and his daughter approached with tickets for the same seatsI told him it had to be an error and he commented this has happen before here in the pastWell long story short the supervisor asked for my email confirmation to show proof of purchaseI did soshe stated you called in and changed your reservationummm no I didn't someone made an errorI never called to changed anythingmeanwhile movie has startedshe then calls I believe to be her supervisor Julio(not sure) and told him I have her here with this email but I also confirmed she called and changed her reservationby now I'm livid because I told her that never happen and now you are giv