Cingular Wireless

Please find the response to the aforementioned complaint

We have reviewed the account so that we can properly address the customer's concernsAt the time of sale we presented a current "Auto Check" showing [redacted] that the car that he was purchasing did not have a branded titleIt is not possible for us to know if the car had been in a minor accident of any sort that was not reported to "Auto Check".After receiving the complaint we did indeed reach out to [redacted] l and ask that he bring the car to our service department so that we could evaluate the concernsOnce we received the car it was noted that the car has been in an accident and has physical damage that appears to be very recent [redacted] l has put approximately 70,miles on the car since he purchased it in January of We have attempted to reach out to [redacted] l to discuss the current damage and obtain information about when he was in an accidentWe have not yet heard back from [redacted] l, however we welcome the opportunity to discuss these concerns and find an amicable resolution for all parties

Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] sent him copy of work done said thay would pay me something back been over a week no check guess ill check with ohio attorney general guess thay have delt with jd byryder

To whom it may concern: We have made multiple attempts to work with [redacted] to keep her account active [redacted] called in and stated that she was unemployed and was going to be homelessAt that time we verified that she had been gainfully employed and still lived at her current residenceWe have had multiple conversations with [redacted] since her car was repossessed in an attempt to get her back into her carWe welcome a solution that is amicable for both partiesI sent [redacted] an email this morning asking her to get in touch with me to discuss a solution and have yet to hear back from her

Thank you in advance for your time and efforts regarding these mattersIn the case of [redacted] it is our policy to fully investigate any and all customer complaints and/or concerns in a timely matter with the intent of an amicable resolution [redacted] brought his Fusion into our [redacted] location on May 31, for a noise in the front endAfter completing a front end inspection on the vehicle it was determined that the Right Lower Ball Joint was defective and we replaced it under his Service ContractWe also determined that the rear Stabilizer Links were defective and the customer declined those repairs at that timeSince this visit there is no record of [redacted] bringing his vehicle into our service department to address any further concernsFurthermore, [redacted] has put 5,miles on the car since the last time it was in our service departmentIt is explained during our loan closing process that ALL covered service items must be addressed at the JD Byrider locationAll though [redacted] l did not afford us the opportunity to address these concerns months after visiting our service department, we will look into refunding a portion of the repairsAt JD Byrider we feel that we go above and beyond in every aspect of our business and pride ourselves based on our customer satisfactionIf there is any further assistance we can be in these matters, please do not hesitate to contact us immediately

Revdex.com: Whoever represents JD Byryder in regards to my Revdex.com complaint did not respond with truthfulness or factsI have attached an email from [redacted] work email the day before she sent me the derogatory email on FacebookNobody has tried to contact me in regards to resolving the issueI want to speak with someone immediately [redacted]

It is our intention at JD Byrider and CNAC Finance to exceed the customer's expectations and maximize their opportunity for advancementWe have opoened an internal investigation regarding the aforementioned complaintWe have found that the sales person that sold the car to ** *** was
terminated weeks before the derogatory message was received on FaceBookConsequently, we have reached out to the sales person *** *** and asked that she cease all communications with this customer and all othersWe will also reach out to ** *** in an attempt to rectify the situation

I spoke to *** on FridayI explained to her that *** ***s was terminated as of February 29th* *** *** did receive an automated email regarding her purchase ensuring she was satisfiedI apologized on behalf of the company but also explained that I could not control what a terminated employee had to say on social mediaShe seemed to understand that we share the same frustration with the matterI also learned that ** ***r and ** *** run in the same social circles and at one point were friends, which is a portion of the contraversyI told her to contact me directly if there was anything else that I could do to assist her in the future

I spoke to ** *** last week and went over what we were willing to reimburse to him, and he agreed that while it was not the full amount it would be satisfactoryI explained that it would take about a week and I confirmed that the check has been mailed by our office managerI called *** *** again this morning to remind him of our conversation and again clarifythe solutionHe did not answer and I left him a message to call me back

Please find the response to the aforementioned complaint.

Revdex.com:
Whoever represents JD Byryder in regards to my Revdex.com complaint did not respond with truthfulness or facts. I have attached an email from [redacted] work email the day before she sent me the derogatory email on Facebook. Nobody has tried to contact me in regards to resolving the issue. I want to speak with someone immediately.
[redacted]

Thank you in advance for your time and efforts regarding these matters. In the case of [redacted] it is our policy to fully investigate any and all customer complaints and/or concerns in a timely matter with the intent of an amicable resolution. [redacted] brought his 2006 Fusion into our...

[redacted] location on May 31, 2016 for a noise in the front end. After completing a front end inspection on the vehicle it was determined that the Right Lower Ball Joint was defective and we replaced it under his Service Contract. We also determined that the rear Stabilizer Links were defective and the customer declined those repairs at that time. Since this visit there is no record of [redacted] bringing his vehicle into our service department to address any further concerns. Furthermore, [redacted] has put 5,000 miles on the car since the last time it was in our service department. It is explained during our loan closing process that ALL covered service items must be addressed at the JD Byrider location. All though [redacted]l did not afford us the opportunity to address these concerns 6 months after visiting our service department, we will look into refunding a portion of the repairs. At JD Byrider we feel that we go above and beyond in every aspect of our business and pride ourselves based on our customer satisfaction. If there is any further assistance we can be in these matters, please do not hesitate to contact us immediately.

We have since addressed these concerns and worked with the customer to get him back into his car and made arrangements for the payments that were due.

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] sent him copy of work done said thay would pay me something back been over a week no check  guess ill check with ohio attorney general guess thay have delt with jd byryder

To whom it may concern: We have made multiple attempts to work with [redacted] to keep her account active. [redacted] called in and stated that she was unemployed and was going to be homeless. At that time we verified that she had been gainfully employed and still lived at her current...

residence. We have had multiple conversations with [redacted] since her car was repossessed in an attempt to get her back into her car. We welcome a solution that is amicable for both parties. I sent [redacted] an email this morning asking her to get in touch with me to discuss a solution and have yet to hear back from her.

We have reviewed the account so that we can properly address the customer's concerns. At the time of sale we presented a current "Auto Check" showing [redacted] that the car that he was purchasing did not have a branded title. It is not possible for us to know if the car had been in a minor...

accident of any sort that was not reported to "Auto Check".After receiving the complaint we did indeed reach out to [redacted]l and ask that he bring the car to our service department so that we could evaluate the concerns. Once we received the car it was noted that the car has been in an accident and has physical damage that appears to be very recent. [redacted]l has put approximately 70,000 miles on the car since he purchased it in January of 2015. We have attempted to reach out to [redacted]l to discuss the current damage and obtain information about when he was in an accident. We have not yet heard back from [redacted]l, however we welcome the opportunity to discuss these concerns and find an amicable resolution for all parties.