Ciocca Hyundai

July 7, Dear [redacted] ***,Our original intent to "satisfy" this complaint was with a service and parts creditHowever, in keeping with our policy of good customer relations, we would be willing to offer [redacted] a goodwill check in the amount of $300.Regards,

This is a response to complaint ID number [redacted] placed against Ciocca Hyundai in Quakertown PennsylvaniaI have enclosed two copies of the “PENNSYLVANIA DISCLOSURE OF NONCONFORMITY”One of these is a copy of the original document signed by the customer, the other is a copy of the fax version, with the “Dealer Acknowledgement” signed by us, which was sent to the company that processes the buyback titles for Hyundai Motor CompanyThe document shows that the customer was indeed notified at the time of sale that the vehicle was a Hyundai Buy Back.The vehicle is covered by the manufacturer’s warranty and can be repaired at any Hyundai dealershipThere are five Hyundai dealerships closer to him than ours, and while he is certainly welcome to travel over miles to bring his car to us for repair, there is a Hyundai dealer about six miles from his homeIf our customer is not satisfied with his vehicle, we are prepared to trade his vehicle in on another pre-owned or new vehicle either at Hyundai, or if he prefers, one of the other make vehicles we representTravalue will be determined as any valuation would be at time of sale and taking into account mileage and conditionSincerely, Paul F [redacted] Ciocca Hyúndai

March 27, 2018Dear [redacted] ***:? I have researched this issue and found the following: [redacted] purchased a pre-owned Subaru lmpreza on Feb 6, The vehicle had over 200,miles on it and the vehicle was sold As-IsThe vehicle passed both a PA State? Inspection and an Emissions Inspection on December 23, [redacted] contacted us about days after her purchase? complaining of an “exhaust smell”We diagnosed the issue as a clogged Catalytic converter and a damaged exhaust? manifold; items that if present at the time of sale should have been evident given the temperature that week.While the vehicle was sold As-ls, [redacted] and we agreed to split the cost of the repairOn March 7"‘ she returned? complaining of a “raw gas smell”This was found to be a deteriorating fuel line and we offered and she agreed to split the? cost of the repair to this carAs an additional courtesy, we provided a loaner vehicle at no cost to her, for this? second repair[redacted] purchased a year old 200,mile vehicle As-IsShe re-negotiated the terms of her purchase after the sale.She is now re-negotiating the repair agreement terms.As there was no evidence of a fuel leak before we performed the ?rst repair, and there was a leak shortly after the repair,? we will reimburse [redacted] ***, through your office, her portion of the second repair, of $when she signs a Release? providing for no further claims or attempts at re-negotiation.Sincerely ,Paul F .Ciocca Hyundai

June 30, Dear [redacted] ***,I am writing regarding a complaint received from ** [redacted] after purchasing a vehicle from us in January of this year, **, [redacted] bought this vehicle understanding that it was being sold in "As-ls" condition with no warrantyThe vehicle also was not really driven for over months which could very well be problematic for any vehicle especially with brake items and given our harsh winter.This being said, ** [redacted] reached out to me regarding his issue last weekI re-affirmed the fact that he bought this vehicle "As-ls" but also stated that we are a reputable dealer and try to satisfy all our customersWhen asked if we could confirm his issues, he stated that the work had already been completedOur dealership was not given the opportunity to confirm or correct his issuesI explained to **, [redacted] that without the opportunity to see the truck, it would be very difficult for us to help, I did offer him a goodwill service and parts credit of $to help offset the expense he Incurred before contacting our dealershipApparently this was unacceptable.I keeping with our policy of good faith and good customer service, we would be willing to offer goodwill In the amount of $to satisfy this complaintThis is almost half of the expense ** [redacted] had incurredPlease note that all his concerns are maintenance items that you would reasonably expect a year old truck with over 100,miles may needAlso, as stated, the dealership was never given an opportunity to confirm the vehicle needed repairsAnd finally, he now has brand new brakes, rotors and wheel cylinders which one would probably not expect when buying a vehicle in "As-ls" condition,Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is unclear whether this goodwill is a credit for parts and services or an actual refundI would be willing to accept a check in the amount of $made payable to [redacted] Not only am I paying for a $10,vehicle with interest, but am now also forced to pay a $credit card bill with interest for repairs I should not have needed in the first place Regards, [redacted]

This is a response to complaint ID number [redacted] placed against Ciocca Hyundai in Quakertown Pennsylvania. I have enclosed two copies of the “PENNSYLVANIA DISCLOSURE OF NONCONFORMITY”. One of these is a copy of the original document signed by the customer, the other is a copy of the fax version,... with the “Dealer Acknowledgement” signed by us, which was sent to the company that processes the buyback titles for Hyundai Motor Company. The document shows that the customer was indeed notified at the time of sale that the vehicle was a Hyundai Buy Back.The vehicle is covered by the manufacturer’s warranty and can be repaired at any Hyundai dealership. There are five Hyundai dealerships closer to him than ours, and while he is certainly welcome to travel over 20 miles to bring his car to us for repair, there is a Hyundai dealer about six miles from his home.If our customer is not satisfied with his vehicle, we are prepared to trade his vehicle in on another pre-owned or new vehicle either at Hyundai, or if he prefers, one of the other make vehicles we represent. Trade-in value will be determined as any normal valuation would be at time of sale and taking into account mileage and condition.Sincerely,Paul F [redacted] Ciocca Hyúndai

March 27, 2018Dear *** ***: I have researched this issue and found the following: *** *** purchased a pre-owned Subaru lmpreza on Feb 6, The vehicle had over 200,miles on it and the vehicle was sold As-IsThe vehicle passed both a PA State Inspection and an Emissions
Inspection on December 23, *** *** contacted us about days after her purchase complaining of an “exhaust smell”We diagnosed the issue as a clogged Catalytic converter and a damaged exhaust manifold; items that if present at the time of sale should have been evident given the temperature that week.While the vehicle was sold As-ls, *** *** and we agreed to split the cost of the repairOn March 7"‘ she returned complaining of a “raw gas smell”This was found to be a deteriorating fuel line and we offered and she agreed to split the cost of the repair to this carAs an additional courtesy, we provided a loaner vehicle at no cost to her, for this second repair.*** *** purchased a year old 200,mile vehicle As-IsShe re-negotiated the terms of her purchase after the sale.She is now re-negotiating the repair agreement terms.As there was no evidence of a fuel leak before we performed the ?rst repair, and there was a leak shortly after the repair, we will reimburse *** ***, through your office, her portion of the second repair, of $when she signs a Release providing for no further claims or attempts at re-negotiation.Sincerely ,Paul F .Ciocca Hyundai

***,
I appreciate the acknowledgement of my situation and your willingness to help make it rightThis has definitely helped to gain my trust back, which is very important, especially when dealing with the purchase of a vehicle.
The check can be mailed to:
*** * ***
*** *** ***
*** ** ***
I will be making an appointment to have my oil changed soon, so I could also pick it up thenThank You,
*** ***

This is a response to complaint ID number [redacted] placed against Ciocca Hyundai in Quakertown Pennsylvania. I have enclosed two copies of the “PENNSYLVANIA DISCLOSURE OF NONCONFORMITY”. One of these is a copy of the original document signed by the customer, the other is a copy of the fax...

version, with the “Dealer Acknowledgement” signed by us, which was sent to the company that processes the buyback titles for Hyundai Motor Company. The document shows that the customer was indeed notified at the time of sale that the vehicle was a Hyundai Buy Back.The vehicle is covered by the manufacturer’s warranty and can be repaired at any Hyundai dealership. There are five Hyundai dealerships closer to him than ours, and while he is certainly welcome to travel over 20 miles to bring his car to us for repair, there is a Hyundai dealer about six miles from his home.
If our customer is not satisfied with his vehicle, we are prepared to trade his vehicle in on another pre-owned or new vehicle either at Hyundai, or if he prefers, one of the other make vehicles we represent. Trade-in value will be determined as any normal valuation would be at time of sale and taking into account mileage and condition.
Sincerely,
Paul F[redacted] Ciocca Hyúndai

July 7, 2014
Dear [redacted],Our original intent to "satisfy" this complaint was with a service and parts credit. However, in keeping with our policy of good customer relations, we would be willing to offer [redacted] a goodwill check in the amount of $300.Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It is unclear whether this goodwill is a credit for parts and services or an actual refund. I would be willing to accept a check in the amount of $300 made payable to [redacted]. Not only am I paying for a $10,000 vehicle with interest, but am now also forced to pay a $700 credit card bill with interest for repairs I should not have needed in the first place. 
Regards,
[redacted]

June 30, 2014
Dear [redacted],I am writing regarding a complaint received from **. [redacted] after purchasing a vehicle from us in January of this year, **, [redacted] bought this vehicle understanding that it was being sold in "As-ls" condition with no warranty. The vehicle...

also was not really driven for over 5 months which could very well be problematic for any vehicle especially with brake items and given our harsh winter.This being said, **. [redacted] reached out to me regarding his issue last week. I re-affirmed the fact that he bought this vehicle "As-ls" but also stated that we are a reputable dealer and try to satisfy all our customers. When asked if we could confirm his issues, he stated that the work had already been completed. Our dealership was not given the opportunity to confirm or correct his issues. I explained to **, [redacted] that without the opportunity to see the truck, it would be very difficult for us to help, I did offer him a goodwill service and parts credit of $100 to help offset the expense he Incurred before contacting our dealership. Apparently this was unacceptable.I keeping with our policy of good faith and good customer service, we would be willing to offer goodwill In the amount of $300 to satisfy this complaint. This is almost half of the expense **. [redacted] had incurred. Please note that all his concerns are normal maintenance items that you would reasonably expect a 9 year old truck with over 100,000 miles may need. Also, as stated, the dealership was never given an opportunity to confirm the vehicle needed repairs. And finally, he now has brand new brakes, rotors and wheel cylinders which one would probably not expect when buying a vehicle in "As-ls" condition,Regards,

This is a response to complaint ID number [redacted] placed against Ciocca Hyundai in Quakertown Pennsylvania. I have enclosed two copies of the “PENNSYLVANIA DISCLOSURE OF NONCONFORMITY”. One of these is a copy of the original document signed by the customer, the other is a copy of the fax version,...

with the “Dealer Acknowledgement” signed by us, which was sent to the company that processes the buyback titles for Hyundai Motor Company. The document shows that the customer was indeed notified at the time of sale that the vehicle was a Hyundai Buy Back.The vehicle is covered by the manufacturer’s warranty and can be repaired at any Hyundai dealership. There are five Hyundai dealerships closer to him than ours, and while he is certainly welcome to travel over 20 miles to bring his car to us for repair, there is a Hyundai dealer about six miles from his home.If our customer is not satisfied with his vehicle, we are prepared to trade his vehicle in on another pre-owned or new vehicle either at Hyundai, or if he prefers, one of the other make vehicles we represent. Trade-in value will be determined as any normal valuation would be at time of sale and taking into account mileage and condition.Sincerely,Paul F[redacted] Ciocca Hyúndai

Review: I purchased a 2004 [redacted] on 1/11/14. The odometer read 100,127 at the time of purchase. Due to my circumstances until now I had only been able to drive it minimally putting the current mileage at 100,247 as of 6/24/14. On 6/16/14, I brought the vehicle to my very reputable mechanic, [redacted], for inspection upon which I was told it needed two new front rotors, two new front brake pads, and new rear wheel cylinders. This cost me $690.58 to have repaired. The price of the vehicle before taxes and tags was 9,110.47 which was agreed upon contractually to be in good condition and therefore implies that it is road-safe and able to pass inspection with no problems.Desired Settlement: I would like to be reimbursed for the full amount of $690.58 that it cost me to have the vehicle brought back up to the condition in which it was supposed to be in from the original purchase.

Business

Response:

June 30, 2014Dear [redacted],I am writing regarding a complaint received from **. [redacted] after purchasing a vehicle from us in January of this year, **, [redacted] bought this vehicle understanding that it was being sold in "As-ls" condition with no warranty. The vehicle also was not really driven for over 5 months which could very well be problematic for any vehicle especially with brake items and given our harsh winter.This being said, **. [redacted] reached out to me regarding his issue last week. I re-affirmed the fact that he bought this vehicle "As-ls" but also stated that we are a reputable dealer and try to satisfy all our customers. When asked if we could confirm his issues, he stated that the work had already been completed. Our dealership was not given the opportunity to confirm or correct his issues. I explained to **, [redacted] that without the opportunity to see the truck, it would be very difficult for us to help, I did offer him a goodwill service and parts credit of $100 to help offset the expense he Incurred before contacting our dealership. Apparently this was unacceptable.I keeping with our policy of good faith and good customer service, we would be willing to offer goodwill In the amount of $300 to satisfy this complaint. This is almost half of the expense **. [redacted] had incurred. Please note that all his concerns are normal maintenance items that you would reasonably expect a 9 year old truck with over 100,000 miles may need. Also, as stated, the dealership was never given an opportunity to confirm the vehicle needed repairs. And finally, he now has brand new brakes, rotors and wheel cylinders which one would probably not expect when buying a vehicle in "As-ls" condition,Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It is unclear whether this goodwill is a credit for parts and services or an actual refund. I would be willing to accept a check in the amount of $300 made payable to [redacted]. Not only am I paying for a $10,000 vehicle with interest, but am now also forced to pay a $700 credit card bill with interest for repairs I should not have needed in the first place.

Regards,

Business

Response:

July 7, 2014Dear [redacted],Our original intent to "satisfy" this complaint was with a service and parts credit. However, in keeping with our policy of good customer relations, we would be willing to offer [redacted] a goodwill check in the amount of $300.Regards,

Consumer

Response:

**. [redacted],