Circle Bar W Services

On 3-22-2016, they toured our apartment community. I do not have the date the application that was submitted but the application was approved on 3-28-2016.  On 4-6-2016 all parties signed a legally binding lease agreement for Boonsboro Village **. Their scheduled move-in day was...

4-15-2016. The leasing agent that rented the apartment is no longer with the company so I cannot confirm the statements on the complaint. I can state they toured the exact townhome they signed a lease on and visited the townhome on two occasions to include one time to take measurements. They did not report any issues to us at that time. Per the manager,  one of the Residents got very sick when they started moving into the townhome.  The past residents did have a pet, however the carpet was cleaned prior to the new Residents taking occupancy in the unit. Once I was made aware of the situation I did visit the unit. I personally did not get sick or smell anything out of the ordinary. We did agree that we would remove all of the carpeting in the townhome and not charge rent until the new carpet had been installed. They have made a claim of mold in the apartment, however this is not confirmed and our tech did not find any visible signs of mold. Langley Apartments did immediately address their concerns and had several teammates including myself visit the apartment. We offered them new carpet and to adjust the rent for a new move-in date and they refused our offers to help. Per the lease agreement the lease break fee is equal to (3) month’s rent. Again they did not report any issues to us the two times they visited the unit prior to taking possession. We as a landlord take these items very serious and did try in good faith to come up with a solution that would work for both parties. Once they signed the lease agreement we took the unit off the market and held it for them until the 15th of April.    We did refund the following monies to them.    $150     Admin Fee$200     Security Deposit $461.33 Rent Please let me know if you have any additional questions.