Circle Chevrolet

Customer *** *** was at our service facility on 11/17/to have her transmission replaced the vehicles mileage was 55729, the vehicle left on 11/19/with miles after test driveOn
3/4/with 59,miles she brought her vehicle to a third party service facility to have an alignment performed on her carAt this time, she was told from the repair facility she had a bolt missing for the lower control arm and the bolt was not available by itselfWhich is not true, because I went to our parts department with her vehicle identification number and the bolt is in fact available*** *** is asking Circle Chevrolet to refund her $for repairs she had done at a third party service facilityI feel this is not a fair request knowing the length of time and mileage between repairs and not giving us the opportunity to repair her vehicle for any possible wrong doing

Complaint: ***
I am rejecting this response because:
Regards,
*** *** the attached response from MrD*** was the response I would of accepted and expected form Scott the Used Car manager No offers for a more reasonable or discounted price was made on behalf of purchasing this vehicle that I would of considered Scott was pretty firm of ending my conversation with him as a typo and not even an apology or any suggestions for making it a win win for us both Thank you

I have reviewed the case and we are willing to credit the customer for the differenceWe have checked all of our websites and made sure that the price is correct on allThe correct price is $for the exact service that the manufacurer recomendsThere are instances that may differ from
the recomended at times, which would be a local stop and go driver might need a set of front brakes at that timeWe try to be very clear and consice with our estimates, and of course they are only estimatesThere was some confusion here, so we will gladly return the amout requested
Sincerely
*** ***
Onwer/ Partner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution of refunding me the difference is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
How is it possible for this company to still stay in business, it was senseless to talk to these dishonest peopleThey kept on going into their sales pitch that I would have a free lifetime oil changes and the preferring customer discount*** *** did stated that the sales person should have explain this on the day of the purchase, which he did NOT *** *** stated that the priced of the car is work into. how is it free oil changes? Again, the question is how is the sticker price MSRP is $20,995, and their advertisement special offer is $19,763, their invoice is $21,(where and how did they get this figure??)The reason why I contact the Revdex.com is when I first talk to *** *** about receiving only $and asked "What about the refunds of the tax," he replied that he doesn't know about this (maybe he needs a better staff of finance and accountant to explains to him that when someone purchase a taxable items and returned it, the price should be returned totally and there should NOT be any excuse about coming up with a solution and about contacting the state)Any honest business would have honor the price that was advertise, instead of harass and taking advantage of meIf their general manager *** *** would have handle this from the first day that I present this I would not have contact Revdex.com, plus the delay of having this resolved, I am paying 3.99% finance fee on product(s) that I did not want
Regards,*** ***

Customer *** *** was at our service facility on 11/17/to have her transmission replaced the vehicles mileage was 55729, the vehicle left on 11/19/with miles after test driveOn 3/4/with 59,miles she brought her vehicle to a third party service facility to have an
alignment performed on her carAt this time, she was told from the repair facility she had a bolt missing for the lower control arm and the bolt was not available by itselfWhich is not true, because I went to our parts department with her vehicle identification number and the bolt is in fact available*** *** is asking Circle Chevrolet to refund her $for repairs she had done at a third party service facilityI feel this is not a fair request knowing the length of time and mileage between repairs and not giving us the opportunity to repair her vehicle for any possible wrong doing

To Whom It May Concern,[redacted] contacted the dealership and spoke to our manager Scott who explained that this vehicle was listed incorrectly online. The 2014 vehicle was in fact listed at $1935.00 instead of $19,350.00. Obviously, the staff had made a key punch error. He...

apologized for the mistake and asked if he could help on another vehicle or supply a discount on the corrected price.  These offers were not acceptable. We would have made every effort if the price was reasonably close to the market value but it was not. Our staff is not perfect and one would hope that a reasonable explanation and a sincere apology would suffice. Our interest is to sell vehicles at a fair market price and in no way was there any intent of Fraud! Sincerely,Paul D[redacted]Circle Chevrolet Co. Inc.

please see attached

Complaint: [redacted]I am rejecting this response because:
[redacted] Financial received a check of $4004.00 to put towards my account; this is the subtotal of unwanted extra warranty that was requested on 8/19/2014. When...

I asked [redacted] on 11/6/2014 on the remainder part of my requested adjustment, he stated that this request was processed within the time frame of 30 days on the date that I submitted; [redacted] did not receive it until 10/16 and posted it on 10/21 which took more than 30 days. And when I asked about the tax he replied that he did not know about that. Nor did I get the adjustment of what I should be paying for the car but I was charged 7% Sales Tax. I believe that this is a violation, I am also paying for the 3.99% financial interest which I did not mention.
 
[redacted]

see attached

Review: I scheduled my 30,000 mile service online at circle hyundai's website. I price online is $189.75. When I went into the service center the lowest price for the 30,000 mile service was $329.00. When I told them that my online confirmation state $189.75 I was told there must be a problem with the website. I needed the service so I paid but the following business day I called the service manager believing they should honor the price I was quoted online. I was told that what is online is the "factory recommended" & that they do "dealer recommended" at that location. My answer to that was your website should have both options. What they did is a classic bait & switch. They lured me in with one price but it was almost double when I got there. The service manager told me they would correct the website & offer me a free car wash for my trouble. I can take my car to a car wash. They should honor the price on their own website. As of 10 days later they website still shows $189.75 for that service. How many others have been lured in with one price & forced to pay a higher one to keep their warranty from being voided. It's unethical business practices.Desired Settlement: I should be credited the difference between the lowest package which is $329 & the price I was quoted of $189.75

Business

Response:

I have reviewed the case and we are willing to credit the customer for the difference. We have checked all of our websites and made sure that the price is correct on all. The correct price is $329.99 for the exact service that the manufacurer recomends. There are instances that may differ from the recomended at times, which would be a local stop and go driver might need a set of front brakes at that time. We try to be very clear and consice with our estimates, and of course they are only estimates. There was some confusion here, so we will gladly return the amout requested.

Sincerely

Onwer/ Partner

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of refunding me the difference is satisfactory to me.

Regards,

Review: I purchase a 2015 Elantra SE in August 14, 2014, the MSRP was NOT show or display on the window. The salesperson [redacted] give me a quote and told me that I am a long time value customer that the price of the car is $21,800.00 and give all the extra coverage the final total is $28,164.41. After a couple of days, I found the sticker price in the glove compartment the MSRP is $20,995 and with more research there is a special offer and the price is $19,763. I went back to the dealer and the General Manager [redacted] and he stated that it is business to jack the price up and did not know that the salesperson came up with the price ([redacted] was in and out of the General Manager office on the day of the purchase). I decline the extra coverage to bring down the cost of the car -- Limited Warranty ($2,265), Road Hazard ($595), Total Loss Protection ($795), Secure Etch ($349) = $4004 plus (7% tax) $280.28. And the adjustment of overprice $2037 plus (7% tax) $142.59. With continuous call, I was told that this will appear on my loan account presently I did NOT get the adjustment. Today, Oct 21, when I ask for proof of document that a adjustment was made. I was given a proof of only $4004, dated Oct 6 to [redacted]. I should be refunded $6463.87.Desired Settlement: I have been patience, I believe their advertisement of being honestly is untrue, and the continous lied that a refund is issue when it clearly stated that the check was dated Oct 6. I believe that [redacted] needs to know that he employs dishonest people.

Business

Response:

please see attached

Consumer

Response:

Review: [redacted]I am rejecting this response because:

[redacted] Financial received a check of $4004.00 to put towards my account; this is the subtotal of unwanted extra warranty that was requested on 8/19/2014. When I asked [redacted] on 11/6/2014 on the remainder part of my requested adjustment, he stated that this request was processed within the time frame of 30 days on the date that I submitted; [redacted] did not receive it until 10/16 and posted it on 10/21 which took more than 30 days. And when I asked about the tax he replied that he did not know about that. Nor did I get the adjustment of what I should be paying for the car but I was charged 7% Sales Tax. I believe that this is a violation, I am also paying for the 3.99% financial interest which I did not mention.

Business

Response:

see attached

Consumer

Response:

Review: [redacted]

I am rejecting this response because: How is it possible for this company to still stay in business, it was senseless to talk to these dishonest people. They kept on going into their sales pitch that I would have a free lifetime oil changes and the preferring customer discount. [redacted] did stated that the sales person should have explain this on the day of the purchase, which he did NOT. [redacted] stated that the priced of the car is work into. how is it free oil changes? Again, the question is how is the sticker price MSRP is $20,995, and their advertisement special offer is $19,763, their invoice is $21,800 (where and how did they get this figure??). The reason why I contact the Revdex.com is when I first talk to [redacted] about receiving only $4004.00 and asked "What about the refunds of the tax," he replied that he doesn't know about this (maybe he needs a better staff of finance and accountant to explains to him that when someone purchase a taxable items and returned it, the price should be returned totally and there should NOT be any excuse about coming up with a solution and about contacting the state).Any honest business would have honor the price that was advertise, instead of harass and taking advantage of me. If their general manager [redacted] would have handle this from the first day that I present this I would not have contact Revdex.com, plus the delay of having this resolved, I am paying 3.99% finance fee on product(s) that I did not want.

Regards,

Review: I had my transmission replaced on 11/17/14 by Circle Chevrolet in Shrewsbury New Jersey. I Went to [redacted] in [redacted] NJ for an alignment on 3/4/15. [redacted] discovered that the bolt for the passenger side ball joint was missing and the driver’s side was extremely loose causing my car to pull to the left & right. They called me and asked if I had any work done to the car recently. I explained about the transmission being done in November. They told me that when the transmission was done they needed to disconnect the ball joints in order to remove the transmission.

I immediately called Circle Chevrolet and spoke to Pete E[redacted] in the service department and explained to him what was going on. Pete told me that they “didn’t take any ball joint bolts out” when they removed the old transmission or to put the new one in.

I called an 800 telephone number for Chevrolet, unfortunately I don’t remember exactly what day, explained my problem and was told that I would not be issued a Complaint number because it was their word against mine.

Circle Chevrolet was the only one that worked on my car. I was told by 3 mechanics at [redacted] that they had to remove the bolts in order to remove the transmission. I then spoke with, [redacted] another mechanic, he agrees with [redacted] and also furnished me with step-by-step instructions on how to remove a Transmission. This clearly says to remove the ball joint from the steering knuckle.

I was told that the whole tire could have come off while I was driving. After that I had no choice but to get my car repaired at [redacted] as it would be unsafe to drive it. I feel I should be reimbursed for this bill since something Circle Chevrolet did caused the problem with the suspension. Circle Chevrolet’s mistake cost me $553.99 and could have caused me to be in a serious accident.

I sent a letter to Robert D[redacted] at Circle Chevrolet on June 4, 2015 and I have not received a response.Desired Settlement: I feel I should be reimbursed for this bill since something Circle Chevrolet did caused the problem with the suspension. Circle Chevrolet’s mistake cost me $553.99 and could have caused me to be in a serious accident.

Business

Response:

Customer [redacted] was at our service facility on 11/17/2014 to have her transmission replaced the vehicles mileage was 55729, the vehicle left on 11/19/2014 with 55737 miles after test drive. On 3/4/2015 with 59,206 miles she brought her vehicle to a third party service facility to have an alignment performed on her car. At this time, she was told from the repair facility she had a bolt missing for the lower control arm and the bolt was not available by itself. Which is not true, because I went to our parts department with her vehicle identification number and the bolt is in fact available. [redacted] is asking Circle Chevrolet to refund her $553.99 for repairs she had done at a third party service facility. I feel this is not a fair request knowing the length of time and mileage between repairs and not giving us the opportunity to repair her vehicle for any possible wrong doing.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I took my car to [redacted] Car Care on March 4, 2015 because my car was pulling to the right. I thought it needed an alignment. That is when [redacted] found the problems andcalled me over so I could see that the bolt for the passenger side ball joint was missing and the driver’s side was extremely loose. It was explained to me then that the mechanic from Circle Chevrolet who replaced the transmission probably put all the bolts where they were supposed to go and just started the nuts and was going totighten everything when finished with the job and just forgot to tighten these bolts. Before [redacted] did any work to the car, I called Circle Chevrolet and spoke with Pete E[redacted] in the service department and explained to him what was going on. Pete told me that they “didn’t take any ball joint bolts out” when they removed the old transmission or to put the new one in. Pete said if [redacted] had any questions they could call him and they did. [redacted] told Pete that the Circle Chevrolet mechanic had to take the bolts out in order to remove the transmission. Pete still denied that his mechanic touched the bolts. This denial of any wrong doing was why my car was not returned to them. I am not a mechanic. If Circle Chevrolet did not touch the bolts, why would I bring the car back to them. We now know Pete E[redacted] from Circle Chevrolet’s service department was lying. In order to remove the transmission, you have to disconnect the ball joints, but Circle Chevrolet was adamant that they did not touch the bolts. The first lie is now compounded with another lie. The response Circle Chevrolet gave to the Revdex.com saying that the bolt was available by itself. On March 4, 2015, I spoke to the parts department and the mechanic at [redacted] Car Care spoke to the parts department separately. Both he and I were told that the bolt was not available by its self. Perhaps now it is, but it was not then. I am sure I can get affidavits from [redacted] CarCare verifying what really happened. It made me sick to my stomach to realize I was driving my car for 3 ½ months after Circle Chevrolet worked on it and could have been killed or seriously injured if the wheel had come off because of their neglect to tighten a bolt. I sent a certified letter to Circle Chevrolet on June 4, 2015, which I have proof they received on June 8, 2015. I did not get a response until I contacted the Revdex.com.

Regards,