I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received this so-called check to date. I feel that this complaint should remain open until I receive the check and cash it to determine whether it is even valid. Also, it's too bad that this 'General Manager' whose name I had never heard and who never even bothered calling me after I had made so many calls to the restaurant, suddenly came from out of nowhere and filled her response with lies. Eventually, they will slip up again, but it won't be with me.In conclusion, I am again stating that I do not want this complaint canceled until I have received and cashed this supposedly mailed check
Thank you
*** ***
I am the General Manager of Blues BBQ Co.first off I would like to apologize for the bad experience and misunderstandings with Ms. [redacted]. I spoke to [redacted] myself however her complaint was that she did not receive her Banana pudding with a order placed two weeks prior to our...
conservation She never stated she was missing anything other than the pudding to me or any of the other Managers or servers she spoke to. she stated that she spoke with [redacted] who is also a manager and [redacted] offered to either reimburse or replace the entire order that was missing the pudding. Ms. [redacted] stated that she would just like to have a large salad that night with lots of extra items cucumbers, red onion ect. as she didn't like our normal side salad with just tomatoes and cheese. She stated [redacted] sent her a wonderful Salad that night but on her next order [redacted] Manager on duty did not send the same salad with all the extra items just a normal side salad. I apologized and Stated she should remind [redacted] the [redacted] service to check her order before leaving the restaurant on future orders. I also let her know that on a Friday or Saturday nights were very busy the person taking her order would not always be the one making her salad. I stated that once the order left the restaurant we had no way of knowing if a mistake was made and if her items were delivered to someone else but mistake. [redacted] my Assistant Manager did speak to Ms. [redacted] as well later that night after [redacted] refused to deliver to her and offered her a Gift Card that she could pick up here at the restaurant not knowing that Ms. [redacted] was disabled. She did not call her a street person she stated that we did not just give out Gift Cards to just anyone off the street and she should come in and get it ! As to never having a manager here at the restaurant We have three managers one on each shift plus our Bartenders are always managers on duty. We have a great relationship with [redacted] the local [redacted] service and this is the only complaint we have received in over a year we have been using them. After speaking with [redacted] we learned that Ms. [redacted] has made similar complaints against other local restaurants they deliver for. We do all make mistakes and We never hesitatet to try and make our customers happy. we have mailed a check to Ms. [redacted] for $60.00 and Hope she has better luck in the future.Thank you[redacted] Gen Manager
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received this so-called check to date. I feel that this complaint should remain open until I receive the check and cash it to determine whether it is even valid. Also, it's too bad that this 'General Manager' whose name I had never heard and who never even bothered calling me after I had made so many calls to the restaurant, suddenly came from out of nowhere and filled her response with lies. Eventually, they will slip up again, but it won't be with me.In conclusion, I am again stating that I do not want this complaint canceled until I have received and cashed this supposedly mailed check
Thank you
*** ***
Check #*** dated 3/30/has been mailed Please let me know if you have not received it by Friday, 4/
I am the General Manager of Blues BBQ Co.first off I would like to apologize for the bad experience and misunderstandings with Ms. [redacted]. I spoke to [redacted] myself however her complaint was that she did not receive her Banana pudding with a order placed two weeks prior to our...
conservation She never stated she was missing anything other than the pudding to me or any of the other Managers or servers she spoke to. she stated that she spoke with [redacted] who is also a manager and [redacted] offered to either reimburse or replace the entire order that was missing the pudding. Ms. [redacted] stated that she would just like to have a large salad that night with lots of extra items cucumbers, red onion ect. as she didn't like our normal side salad with just tomatoes and cheese. She stated [redacted] sent her a wonderful Salad that night but on her next order [redacted] Manager on duty did not send the same salad with all the extra items just a normal side salad. I apologized and Stated she should remind [redacted] the [redacted] service to check her order before leaving the restaurant on future orders. I also let her know that on a Friday or Saturday nights were very busy the person taking her order would not always be the one making her salad. I stated that once the order left the restaurant we had no way of knowing if a mistake was made and if her items were delivered to someone else but mistake. [redacted] my Assistant Manager did speak to Ms. [redacted] as well later that night after [redacted] refused to deliver to her and offered her a Gift Card that she could pick up here at the restaurant not knowing that Ms. [redacted] was disabled. She did not call her a street person she stated that we did not just give out Gift Cards to just anyone off the street and she should come in and get it ! As to never having a manager here at the restaurant We have three managers one on each shift plus our Bartenders are always managers on duty. We have a great relationship with [redacted] the local [redacted] service and this is the only complaint we have received in over a year we have been using them. After speaking with [redacted] we learned that Ms. [redacted] has made similar complaints against other local restaurants they deliver for. We do all make mistakes and We never hesitatet to try and make our customers happy. we have mailed a check to Ms. [redacted] for $60.00 and Hope she has better luck in the future.Thank you[redacted] Gen Manager