I am the General Manager of Blues BBQ Co.first off I would like to apologize for the bad experience and misunderstandings with Ms [redacted] I spoke to [redacted] myself however her complaint was that she did not receive her Banana pudding with a order placed two weeks prior to our conservation She never stated she was missing anything other than the pudding to me or any of the other Managers or servers she spoke toshe stated that she spoke with [redacted] who is also a manager and [redacted] offered to either reimburse or replace the entire order that was missing the puddingMs [redacted] stated that she would just like to have a large salad that night with lots of extra items cucumbers, red onion ectas she didn't like our side salad with just tomatoes and cheeseShe stated [redacted] sent her a wonderful Salad that night but on her next order [redacted] Manager on duty did not send the same salad with all the extra items just a side saladI apologized and Stated she should remind [redacted] the [redacted] service to check her order before leaving the restaurant on future ordersI also let her know that on a Friday or Saturday nights were very busy the person taking her order would not always be the one making her saladI stated that once the order left the restaurant we had no way of knowing if a mistake was made and if her items were delivered to someone else but mistake [redacted] my Assistant Manager did speak to Ms [redacted] as well later that night after [redacted] refused to deliver to her and offered her a Gift Card that she could pick up here at the restaurant not knowing that Ms [redacted] was disabledShe did not call her a street person she stated that we did not just give out Gift Cards to just anyone off the street and she should come in and get it ! As to never having a manager here at the restaurant We have three managers one on each shift plus our Bartenders are always managers on dutyWe have a great relationship with [redacted] the local [redacted] service and this is the only complaint we have received in over a year we have been using themAfter speaking with [redacted] we learned that Ms [redacted] has made similar complaints against other local restaurants they deliver forWe do all make mistakes and We never hesitatet to try and make our customers happywe have mailed a check to Ms [redacted] for $and Hope she has better luck in the future.Thank you [redacted] Gen Manager
I am the General Manager of Blues BBQ Co.first off I would like to apologize for the bad experience and misunderstandings with Ms [redacted] I spoke to [redacted] myself however her complaint was that she did not receive her Banana pudding with a order placed two weeks prior to our conservation She never stated she was missing anything other than the pudding to me or any of the other Managers or servers she spoke toshe stated that she spoke with [redacted] who is also a manager and [redacted] offered to either reimburse or replace the entire order that was missing the puddingMs [redacted] stated that she would just like to have a large salad that night with lots of extra items cucumbers, red onion ectas she didn't like our side salad with just tomatoes and cheeseShe stated [redacted] sent her a wonderful Salad that night but on her next order [redacted] Manager on duty did not send the same salad with all the extra items just a side saladI apologized and Stated she should remind [redacted] the [redacted] service to check her order before leaving the restaurant on future ordersI also let her know that on a Friday or Saturday nights were very busy the person taking her order would not always be the one making her saladI stated that once the order left the restaurant we had no way of knowing if a mistake was made and if her items were delivered to someone else but mistake [redacted] my Assistant Manager did speak to Ms [redacted] as well later that night after [redacted] refused to deliver to her and offered her a Gift Card that she could pick up here at the restaurant not knowing that Ms [redacted] was disabledShe did not call her a street person she stated that we did not just give out Gift Cards to just anyone off the street and she should come in and get it ! As to never having a manager here at the restaurant We have three managers one on each shift plus our Bartenders are always managers on dutyWe have a great relationship with [redacted] the local [redacted] service and this is the only complaint we have received in over a year we have been using themAfter speaking with [redacted] we learned that Ms [redacted] has made similar complaints against other local restaurants they deliver forWe do all make mistakes and We never hesitatet to try and make our customers happywe have mailed a check to Ms [redacted] for $and Hope she has better luck in the future.Thank you [redacted] Gen Manager