Circle K / Shell Gas Station Reviews (%countItem)
Circle K / Shell Gas Station Rating
Address: 10600 Roosevelt Blvd N, St Petersburg, Florida, United States, 33716-3802
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January 10th I came into the gas station location of 10600 roosevelt blvd saint Petersburg FL 33716. I was offered to buy a 2 for 1 pack of belvita cookies that would give me .10 back towards my fuel rewards. I purchased the cookies with the clerk and the transaction did not go through. She asked that I call or get in contact with shells rewards company about the problem. I then emailed fuel rewards company about the problem and they asked if I could send copies of the receipt and the picture of the offer I sent the pictures... I received an email from the fuel rewards team saying. "Thank you for providing copy of the receipt and screenshot of offer from app. Our records show the following site 10600 ROOSEVELT BLVD N, SAINT PETERSBURG, FL 33716-3802 does not have the Belvita offer available. At this time we are not able to issue any rewards to your Fuel Reward account.Please note not all offers from the mobile Fuel Reward app is available at all Shell Stations.We truly appreciate your participation in the Fuel Rewards Program. If we can be of further assistance please feel free to contact us between 7:00 AM and 10:00 PM CST, 7 days a week. We are available via phone at X-XXX-XXX-XXXX or by email at ***.Sincerely,Fuel Rewards Member Services"
Product_Or_Service: Belvita cookies 2 for 1
Other (requires explanation) I would like recieved my points towards my account please.. I would like know what's going on what's the next step
I the store manager called Shell about this issue for the customer. Shell told me that they would fix the issue for the customer he just has to call them because I'm not an authorized user on his account. So I called the customer to let him know that I got the issue fixed. I also told the customer that if he has anymore issues to please come see me and I would get him taken care of.