Circle K Stores Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The corrected unit was installed on Tuesday, January 6th. Per the customer’s request, the unit was cut down to avoid wrinkling. Accordingly, the cut does not allow the unit to open/close properly. As a courtesy, we left the blind hanging in the customer's home, and will reorder
another one

The customer had asked to apply his refund to the purchase of another product in order to complete his job. As a customer service gesture, we provided a full refund back to the customer's credit card

Our Window Treatment Product Manager personally installed the new shade in the customer's home, and the job is complete to the customer's satisfaction

Avalon Flooring is satisfying the customer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our company policy states there are absolutely no returns on special order items.  We accommodated the customer with a full refund as a one-time customer service gesture.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company did not grant me a full refund. This is false. The...

fact that the company consistently gives false statements tells a lot about the integrity of the company. An associate from the company, named [redacted], called me yesterday and offered that I could exchange my purchase for something else. She did at no time offer me a refund. If the company were to offer me a full refund I prefer to get a full refund. If this offer of a full refund is true, I want a full refund!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Lord. As a courtesy? These blinds have been on order since approximately 9-22-14. One would presume that most definitely (out of good business practice) that the retail establishment would allow us to keep the blinds that were first measured too long (taken back and then re-measured incorrectly) and cut too short. Would there have been any other alternative (from a customer service perspective) to not leave the blinds other than to leave us with the paper coverings we have been living with for three months? I was not annoyed about what occurred (yesterday) on the sixth of January. I am annoyed at the entitlement's that states we made another measurement mistake but don't worry we'll allow you to keep this mistake and re-order the same blind from the manufacturer. I'm not a professional window measurer and/or installer. I rely upon the acumen of this establishment and their employees to measure accurately. That they have not been very successful at  accomplishing this is not our fault. So we will live with their doing us a "favor" until it takes another 3  months to get this right.  Who by the way wrote this response? I've asked to speak with the owner and/or regional manger and was refused access to do so. 
Regards,
[redacted]

On 7/17/14, customer placed a special ordered item that they had seen on the manufacturer website.  Our company policy states that special ordered items are not returnable/nonrefundable.  The customer was informed of the policy and signed off on it acknowledging their confirmation. ...

Customer paid $1500 as a deposit, and still owes us a balance of $1746.48.  This material has sat at our warehouse for two months.  This special ordered product is not stocked by the local distributor and they will not take it back.  We also contacted the manufacturer, and they will not take back the product.

We satisfied the customer, and issued a refund on 11/13/14

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted]. I remain unsatisfied by the conduct of the business, but do not wish to pursue the matter any further. Regards, [redacted]

Review: I've served in the military for 22 years and have encountered countless combat situations and still been capable of keeping a cool head. I've been in Oklahoma for 10 days and for the 1st time in over 20 years I almost lost my cool to reciprocate the attitude and treatment I received from the manager of Circle K, 14 Jun 2012 @ 1200pm.I entered to redeem scratch off tickets and the service I received from other employees was outstanding. After discussing calmly about the difference in winnings and pay out for one card in particular-a card that the employee had already identified as troublesome, the manager decided to interject. At no time was the exchange between myself and the attending employee anything other than playful and good humored however the exchange between the manager and I was embarrassing to the Circle K Corporation. I endured condescending and an extremely loud berating from the manager. I made several attempts to simply stop him from saying anything further but situational awareness indicated he would stop yelling when he stopped yelling. At the conclusion of his verbal attack the attending employee returned to the forefront of the conversation, looked apologetic and through body language apologized for her managers behavior. I told her it wasn't a problem I just did not appreciate being yelled at. Still staying level headed, the Circle K manager decided to interject again by telling me I hadn't heard yelling and if I wanted to he'd be happy to accommodate me. Exasperated by his behavior and his implied threat I finally lost some control challenging him. This left him speechless finally! I left the store and the manager followed me outside and publically and invited me to visit him when he got off duty which was a true threat of physical danger. Unfortunately, enough was enough and I turned to engage him. He quickly reentered the store. When I opened the door he loudly refused my entry proceeded to threaten me with calling the police.I know this is childish however, the total situation was instigated by a store manager, who had no grounds to even interact with me and upon choosing to, chose a stance and delivery that never even hinted on professionalism, customer service or even basic human dignity. Those things above all other are what caused me to act uncharacteristically. As a person and definitely as a soldier I have endured some horrible things but I never expected to be met with such hostility or treated like the enemy within 10 days of not only entering Oklahoma State but also returning to the United States after a 7 year tour abroad.Any assistance you could offer on the situation would greatly be appreciated. I only seek to prevent anyone else from having to endure what I encountered today. A similar situation with a less level headed individual would lead to violence. Ironically, as a form of defense against an individual who should epitomize level headedness and tolerance. A manager at a Circle K convenience store that is now off limits to me and my family even though it is less than 5 minutes away. Great Welcome! Product_Or_Service: Scratch off TicketsDesired Settlement: DesiredSettlementID: Other (requires explanation) A written apology from the manager, not the corporation who hired him in good faith.

Review: Last week I believe it was Tuesday morning at 630am. I went to get gas at the circle k in [redacted].I put my debit card in pulled the hose from the gas island and there were cuts in the hose line gas drenched me from head to toe I was dripping with gas.I went inside to make a formal complaint they did not write out a report I had gas in my face. They did not contact any paramedics nothing. They did refund my money. I was on my way to work. Since the incident I have contacted circle k 4 times via e-mail.I have contacted the regional manager I have heard nothing. My clothes dress slacks I cannot get the gas smell out.it ruined my leather wallet my shoes are ruined it meted the rubber off. My jeep I had to get professionals to clean it it still smells of gas.the gas drenched my socks and I have burns on both of my feet since I don't have insurance I did not see a doctor but trust me they are chemically burned. I want something done about this! It happened on pump 12Desired Settlement: Since my outfit shoes and wallet is ruined the wallet was a gift from Christmas a 100 wallet. My slacks were 45.my work blouse was 15 and my shoes were 35 plus I had to open my work then drive home 40 miles to change and pay 18. Or so to try and get the gas smell out of my car I lost 2 hours of work because of this fiasco. I want to be compensated!}

Review: * 12/10/2013 Fill up truck at CIRCLE K Store # 1938 @ 2:09PM. 41.679 GAL. @ 3.599/G = $150.00 (max allowable sale of diesel at location) Truck was on empty, holds 38 gallons, remaining went into external bulk tank Drove 1.1 miles home from CIRCLE K. * 12/11/2013 Left for work, approximately mile from home - Check Engine Light Water in Fuel truck died, towed home. * 12/13/2013 Drove wifes car to work. * 12/14/2013 Changed fuel filter in truck. * 12/15/2013 No work didnt drive truck. * 12/16/2013 No work didnt drive truck. * 12/17/2013 Drove truck 49.4 miles to work @ [redacted] Rd, East Mesa AZ. On way home, after 29 miles Check Engine Light Water in Fuel, truck died on I10 West at I17 split, towed home. * 12/18/2013 Pulled 4 day old fuel filter to find it filled with water. Purchased 2nd filter and replaced. Due to design of fuel filler neck, unable to siphon fuel from tank, so tank had to be removed from truck to siphon out fuel, which was also contaminated. Instead of clear green tinted diesel fuel, fuel was milky in appearance. * 12/19/2013 Contacted Circle K re contaminated fuel.(602) 728-8000 S/W [redacted] @ 1050 who instructed me to go to the location and speak with the store manager [redacted] to fill out a customer complaint/incident form. [redacted] said he would pick up the form on 12/20 and deliver it to their risk management department. * 12/20/2013 Circle K Risk Management notified me that they had the complaint form and would be reviewing it. * 12/23/2013 Marjorie at Circle K contacted me @ 2:07PM to notify me that Circle K had no liability in my getting contaminated fuel. She stated they sold 680 gallons of fuel on 12/10 and I was the only person who filed a complaint. She also verified upon my inquiry that they test their own fuel. * 12/23/2013 Contacted the [redacted] and [redacted] at [redacted] where I was forced to leave a voice message* 12/26/2013 [redacted] @ the [redacted] and [redacted] called me back stated that she had been on vacation and that the person covering for her did not get my detailed message to her. She was apologetic and explained their procedure for following up at Circle K and testing their fuel.Desired Settlement: My truck sustained over $7500.00 in damage due to contaminated fuel. It was taken to a repair shop ([redacted], Surprise, AZ 85374 ph [redacted])All injectors, injection pump and fuel pressure regulator were damaged. I think its only fair Circle K reimburse me for my repairs.

Business

Response:

1/22/2014

Review: we arrived at circle k myself ,[redacted] and [redacted].I removed the gas nozzle.when I pressed the start button .the gas squirted all over my shorts shirt and shoes.my car also was squirted with gas!i panicked![redacted] was inside the car with windows rolled up.however the stench of the gasoline went inside .[redacted] rushed inside so did [redacted] the employee did not care about our situation .she refused to come out and check out the gas leak.[redacted] asked her to call the store manager carlos [redacted] .she effused after ten min she caleed him ,walked to the back of the store and talked to her.then [redacted] walked to the front passed the phone to [redacted] .carlos spoke to [redacted] fiv e min .never asked her full name or her number or anytype of number to contact her or do a follow up 0n us.I myself ASKED FOR HIS PERSONAL NUMBER OR CORPORATE WHICH BOTH EMPLOYEES REFUSED TO GIVE US.MR [redacted] REFUSED TO COME TO THE CIRCLE K SITE HE WAS NEGLAGENT TO HIS WORK.HE DID NOT INSPECT PROPERLY THE GAS PUMPS .IF HE WOULD OF DONE SO ,THIS WOULD OF NOT HAPPENED.[redacted] SUFFERS FRM HIGH BLOOD PRESSEURE.SO WITH THIS INCIDENT HER BLOOD PRESSURE REACHED A UNSAFE LEVEL OF 180/90.HER NORMAL BLOOD PRESSURE WITH MEDICATION IS 130.[redacted] SUFFERED FRM SHORTNESS OF BREATH FAINT LIKE SYMPTOMS.LIGHT HEADED NESS.WHICH CAUSED HER TO HAVE SEVERE STOMACH PAIN SUFFERING FRM DIARREHA.WE HAVE PHOTOS ,FILM OF THE INCIDENT.Desired Settlement: I WOULD LIKE CIRCLE K CHULA VISTA TO BE INSPECTED BY THEIR CORPORATE ,SO THEY CAN FINDOUT WHAT WENT WRONG .FIX THE PROBLEM SO THIS WILLNOT JEPORDIZE ANY ONES LIFE.IM ALSO WANTING INFORMATION ON FILING A CLAIM THRU THEIR INSURANCE FOR NEGLEGIANCE/PAIN AND SUFFERING

Review: On March 31,2013, I purchased an Ultimate Car Wash at Circle K #[redacted] on [redacted] and [redacted] in [redacted]. As I drove my new car into Circle K's advertised "Quality Car Wash" my wheels struck a guidance pipe. It damaged my wheels, broke off a valve stem and rendered my car undrivable. This guidance pipe is at an angle, with the center of the pipe about 4.5 inches off the floor at the closest point to a vehicle and is only 3 feet long. This guidance pipe is to high to bump the tires of many of the new cars. All it does is damage the rims. The design of this car wash is outdated. It should not be used by new cars with the large rims and low profile tires, which is "Standard Equipment". It is pure negligence for Circle K to let this to continue to happen. It is obvious by the scares on the pipe that many of cars have been damaged. The tow truck driver told me that this was the second car he towed from there that week. So far Circle K's solution to this problem has been to shut off the wheel scrubber, so their machine does not touch the wheels, even though they are charging to scrub the wheels. Then their unsuspecting customers can not blame their machine on the wheel damage. If Circle K cared about it's customers it would remodel this car wash . The Circle K #[redacted] on [redacted] and [redacted] in [redacted] has a much better car wash. It has long guidance pipes with curved ends and is fastened right on the floor. It also has raised reflectors and plastic poles for alignment. I have contacted Circle K's risk management only to be told that my wheels are after market (which they are not) and it is operator error. An attorney has sent two demand letters, to hopefully settle this simply, but there has been no reply. The Revdex.com is my last hope before having to file a lawsuit and contact the media. This can not continue to happen!Desired Settlement: Reimbursement for the $9 car wash,$138.10 tow,$272.76 valve stem sensor and tire repair, $89.88 wheel alignment, and pay for the estimated $1142.16 to have the rims replaced. The total of $1651.90. Also I would like to see the car wash brought up to date or at least warning signs so no more cars get damaged.

Business

Response:

This

letter is being sent in response to a recent complaint filed concerning an

incident that occurred in the car wash of our store #[redacted], located in

[redacted], Arizona on March 31,2013.

Our

investigation into this complaint concluded that there was no negligence on the part of Circle K and or its employees. It was determined through the questioning of

employees as well as the review of the photographic evidence of the equipment

inside the car wash that there were no defects with the guide rails and or the

wheel scrubber that could have incurred the alleged damage to the claimants tire

and rim. All Circle K car washes have specific signage posted at the entrances instructing customers to align the vehicle between the guide rails located on the ground in the car

wash. It is our position that the damage sustained by the vehicle in the car

wash was the direct result of driver error specifically failing to align the vehicle correctly between (the two guide

rails and striking the rail on the left side of the vehicle. It is for this reason we respectfully informed

the claimant that we denied his claim on 4/28/2013.

On

June 20, 2013 Circle K received a Subrogation Request from the law firm [redacted] for the

claimant's damages. A response denying any liability was sent via fax to the

law firm on 6/24/2013.

Thank

you for giving Circle K the opportunity to review this matter. We remain

consistent with our denial of the claimant's damages.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not except Circle K’s response for the damages their car wash at store #[redacted], located in [redacted] not [redacted] as they stated, caused to my car. These damages caused by this car wash are fact, not alleged, considering my value stem and cap were recovered right behind the guidance pipe where this damage accrued. I did not state Circle K’s car wash equipment is defective. Although Circle K is knowingly advertising and charging customers to have their wheels scrubbed yet the wheel scrubbers are turn off. This car wash is simply outdated; it is not designed to be used by the new cars with low profile tires. There is no sign stating this. The guidance pipes are elevated, not mounted on the floor. If the guidance pipes were mounted on the floor they would bump on the tires like they are designed to do. With them elevated they are causing unnecessary damage and expenses for unsuspecting customers. Considering there is only 6 inches of space on each side of the car between the guidance pipes, how can one say it is driver error when the guidance pipes are elevated and not performing the task they were designed for? With so many cars and more models manufactured every year with the low profile tires, a person would think they would want to correct this problem. Yet Circle K continues to deny their responsibility as a business. To fix this problem would cost far less than the damage they are inflecting on their customers. If their customers knew the seriousness of this car wash they would not even go through it. I am appalled by Circle K’s handling of this issue. A considerate and responsible business would have fixed this problem immediately. At least post a sign stating the seriousness of entering the car wash with low profile tires. Since Circle K has not taken any action, this would make them negligent.

I have attached photos of this carwash, the damage to my car, and photos of a car wash that was designed with the safety of the customer’s cars in mind.

Sincerely,

Regards,

I do

not except Circle K’s response for the damages their car wash at store

#[redacted], located in [redacted] not [redacted] as they stated, caused to my car.

These damages caused by this car wash are

fact, not alleged, considering my value stem and cap were recovered right

behind the guidance pipe where this damage accrued.

I

did not state Circle K’s car wash equipment is defective. Although Circle K is

knowingly advertising and charging customers to have their wheels scrubbed yet

the wheel scrubbers are turn off. This car wash is simply outdated; it is not

designed to be used by the new cars with low profile tires. There is no sign

stating this. The guidance pipes are elevated, not mounted on the floor. If the

guidance pipes were mounted on the floor they would bump on the tires like they

are designed to do. With them elevated they are causing unnecessary damage and

expenses for unsuspecting customers. Considering there is only 6 inches of

space on each side of the car between the guidance pipes, how can one say it is

driver error when the guidance pipes are elevated and not performing the task

they were designed for? With so many cars and more models

manufactured every year with the low profile tires, a person would think they

would want to correct this problem. Yet Circle K continues to deny their

responsibility as a business. To fix this problem would cost far less than the

damage they are inflecting on their customers. If their customers knew the

seriousness of this car wash they would not even go through it. I

am appalled by Circle K’s handling of this issue. A considerate and responsible

business would have fixed this problem immediately. At least post a sign

stating the seriousness of entering the car wash with low profile tires.

Since Circle K has not taken any

action, this would make them negligent.

I have attached photos of

this carwash, the damage to my car, and photos of a car wash that was designed

with the safety of the customer’s cars in mind.

Sincerely,

Business

Response:

Although we realize we will never make every customer 100% satisfied 100% of the time, we make every effort to resolve issues brought to our attention. In this instance, Mr. [redacted]’s complaint regarding the car wash in question has been subjected to further investigation. Not only have we observed other customers with low profile tires use the car wash in question, we have had no other complaints either before or after Mr. [redacted]’s incident from any other customers with low profile tires.

This location has the standard design and height of most c-store rollover car washes. We have conducted and completed a comprehensive investigation and it is our contention that it is the consumer’s responsibility to be aware of the potential for damages should they not enter or exit the car wash correctly.

Even though we contend there is no liability on the part of our store, in an effort to settle this matter, as a customer courtesy Circle K is willing to offer Mr. [redacted] $350 toward any damages he believes are attributed to utilizing this location’s car wash facility.

Thank you for the opportunity to respond.

Liability Manager

Circle K Stores Inc.

9[redacted] phone

7[redacted] fax