Circuit City, Inc.

Initial Business Response /* (1000, 5, 2016/03/16) */
Mr*** contacted San Joaquin Pest Control around September 27, to start service at his home listed above for roaches, ants and miceHe was told the service was a contract consisting of six (6) services for Sixty-Eight Dollars for each
service and an additional Fifteen Dollars ($15.00) for each bait box placed on the first serviceHad it been a one-time service it would have been a minimum of One Hundred and Fifty Dollars ($150.00) plus the amount of the bait boxesThis service was quoted by an employee who has been here for eight years and quotes services on a daily basis
When the technician went on September 28, XXXX XX:XX am to start the service he was not asked to treat the atticHe sprayed the interior and exterior of the home and placed a bait box for the miceSee signed attached service agreement, This was signed by a *** ***, a representative for *** ***Also, see attached a copy of our original work order of the information collected at the time of the quoted/scheduling of servicesWe were next contacted by the customer on or around November 25th when he stated he wanted us to go up in to the attic for miceWhen the same employee who quoted and sold the service agreement explained to him that we do not enter the attic to treat for mice (for liability and safety reasons) but toss the bait from the opening, he said to cancel serviceWe had our service manager call to further explain the procedure but he was met with an irate customer who used inappropriate language and told him to never call him at that number again which was the number he gave us XXX-XXXXHe was sent a copy of the attached service agreement on November 25, with the note on the bottom, (see attached) stating that there was going to be a Two Hundred Dollar ($200.00) cancellation fee and honoring his request to not call him againIt stated failure to pay this in a timely manner would result in it being referred to our collection agencyWe never received a response from the customer so this was assigned to our collection agency on February 19,
Going forward here are the desired resolutions that we can offer
1, We can reverse the cancellation fee and notify our external collection agency to waive any additional fees they may have charged if the customer would like to resume service and fulfill his remaining Five (5) servicesBut we will not crawl thru the attic, as this is beyond our realm of service
We can charge the difference of what the One time service would have cost One Hundred and Fifty Dollars (plus bait box fees) and the Sixty-eight Dollars ($68.00) that was charged for the Bi-monthly fee so a total of Eighty-Two Dollars ($82.00) to be paid by the customer and the collection process cancelled and the cancellation fee and any additional collection fees waived
For the customer to pay the Two Hundred Dollar ($200.00) cancel fee and have any additional fees waived that the collection agency may have assessed
We did try and resolve the issue before it had to escalate to this level and hope that we can reach a fair agreement for both parties involvedIt is never the intention of San Joaquin Pest Control to mislead our customers

Complaint:
I am rejecting this response because: The sales job was a con. Three salesmen showed the car fax and pointed plus directed me to the rear of the carThey said the owner was a friend of the dealer and it was the rear that was " bumped"It was inspected and found to be fineIt was "like a new car"They insisted it was the rear that was "bumped" without damaging the car and no repairs were needed. The defects were not obvious to me on inspectionBut, the VW dealer noted that any bare minimum trained car dealer would know this was a chop shop repair and that major damage was involved The car fax does not indicate major damage was involved The con was so elaborate, I fell for it I am a physician and unfortunately not car savy and the con was quite elaborate They even said the dealers owner's friend was mad at his son (who was given the car) and kept it in a garage - thus explaining the low mileage The story went on to say the son was being punished for not studying and that was why he was selling such a pristine auto at a lower cost My daughter was witness to the entire con. Coggin says since it was not certified, they are not responsibleI did not know there was a difference between inspected and certified that is that vast They said you get this with used carsThe con said NO REPAIRS done, much less chop shop They point out that I signed car fax But that does not explain the elaborate ruse to disguise the car fax as being wrong and concealing the accident.
Regards,
*** ***

I contacted customer on 3/10/16. Customer signed the Carfax which clearly stated that this vehicle had been involved in an accident, prior to purchasing the vehicle. Also used cars do not come with a warranty.I advised customer that we could not assist him. Customer was not
happy with our response

Hello, We have reached out to the customer directly to resolveThank you, Henri B*** Customer Care Team

Hello valued customer, I am very sorry that you experienced the issue we found with our system, where it wasn't removing emails when we entered themUnfortunately, this caused some frustration for a few of our customers and for this we truly apologizeWe never intended to create frustration and
with the influx of emails like yours, was able to identify the issue and get it resolved as soon as we became awareAgain, I am sorry for this frustration and appreciate your understandingBest, Melissa SCustomer Care Supervisor Henri B***

Customer brought vehicle in because gas tank was contaminated with water. Repairs were performed by replacing injectors and pump. If customer has problem with air conditioning/compressorit was not a part of the water contamination repair. We did the repairs in accordance with
his insurance company's adjuster decision.We would be willing to clean the area he says was dirty from the technician touching the seats, door handle, steering wheel and gear stick, if he would like to bring the vehicle inat no charge.In reference to the delay in receiving the check from the insurance company. We evidentally did not get it and they had to stop payment and reissue. That is not something that we had any control over.Repair Order states: Drained the fuel tank. installed four new injectors and fuel pump. Got vehicle water out. vehicle runs fine at this time

Customer is leasing vehicle and has 35 remaining payments at $350.47.  (First payment made at time of purchase for total of 36 monthly payments)Purchase option at end of Lease Term is:  $10752,50 and a purchase option fee of $300.00.As soon as all information is approved, [redacted]...

[redacted] will send the customer their payment information and account numbers.  Customer should have a copy of "Motor Vehicle Lease Agreement with Arbitration Clause - Florida" with all information regarding charges that she received at time of lease of vehicle

Complaint: 12783488
I am rejecting this response because:Coggin responses are all lies. If I didn't call Nissan, NA they wouldn't have made an effort to cancel the extended warranty, gap, or service contract. There's never was any mention by [redacted] or Nissan consumer affairs of the incorrect Vin. This auto loan was a financial disaster and we are out of thousands of dollars based upon the terms negotiated by [redacted], Finance Manager. failing to conduct this transaction fairly with a family of color, disclosing incorrect loan terms, pricing a used vehicle not according to kelly blue book standard, delaying cancellation of warranty to acquire more interest on loan. On April 8, 2018 Ally financial disclosed an initial daily finance charge of 4.33 from 4.43 another disclosure unknown to us. This added insult to injuries we've received from purchasing an over priced vehicle and other difficulties encountered at Coggins. The renegotiation of the loan was either [redacted] or Coggin? Their actions are against fairness, ethics and integrity of business integrity practices. Consumer rights of truth in lending, negotiating and purchasing a used vehicle were violated. This isn't a simple mix up it robbing from the poor for personal gain. This complaint was filed with the US Consumer Protection Agency. We want to be treated fairly like everyone else. cc" Consumer Protection Agency and a written copy will be mailed to validate my claims online and in writing.The loan should be renegotiated in "good faith" with [redacted] according to the actual price per Kelly Blue Book standard approximately 9K of a used 2016 Versa Note delete daily finance charges of $4.33 to a monthly interest of 10% and return of the protective coating of $900.00 return and refunded on the loan.
Regards,
[redacted]

The original paperwork submitted had the wrong vin on it so they kicked it back to us to get it corrected and resubmitted. Then they kicked it back a second time because the wrong box was checked so we made that correction and then resubmitted it again. [redacted] explained to the...

customer and to [redacted] (Regional Consumer Affairs Specialist with Nissan) that there had been a mistake made on the paperwork and it could take an additional 6 weeks to cancel. The checks for the cancelations have already been issued. [redacted] has been in contact with the customer and [redacted], since she explained the mix up.

Hello, Thank you for sending this on behalf of the customer.  We reached out to her to resolve. We offered a NEW handbag in replace of the one in question. Customer decided that this was a better resolution for her than getting her money back. We will ship a new bag to her at no cost and have...

successfully taken care of this customer and her concerns. Thank you for giving us the opportunity to help.  Melissa SHenri Bendel Customer Care[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the email from Revdex.com on 10/**/2016 @3:46pm est. The message was sent to the supervisor of the customer care team to resolve. Customer care replaced bag with a new order from Henri Bendel Lenox store on 10/**. Not asking customer to return defective bag. Customer was happy.

Revdex.com:At this time, my complaint, ID [redacted] regarding Henri Bendel Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]