Circuit Hero Inc

Customer complaints are dishonest. From the first initial email we stated that we will exchange the item and send her a return shipping label. Emails being not replied back to and not trying to resolve the issue are untrue.
Here is the original message that transpire.
 
Hello [redacted],
Sorry for the mishap. We will get this corrected for you as soon we're re-open on 11/11. 
I will send you a shipping label to ship the item back.
CH
On 2014-11-08 12:26, [redacted] I wrote:
Hello,  
I am contacting you because I have been sent the wrong item. I have attached the PayPal receipt of the order I initially placed. Unfortunately, you have since sent me the wrong item. I wish this could have been remedied during the shipping emails, but my transaction details were not included when I received the email with the tracking number.
Also attached is a scan of the receipt I received with the item.
 
If we could remedy this as soon as possible.
Thanks.
-[redacted]
________________________________________________________________________________...⇄ /> confirmation of the refund.
Reversal (Unique Transaction ID # [redacted])
See related [redacted]




Original Transaction

 Date
 Type
 Status
 Details
 Gross
 Fee
 Net

 Nov 1, 2014
Payment From [redacted]
 ReversedPayPal reversed this payment because of a dispute or payment review. The money has been returned to the sender's PayPal account.
PayPal reversed this payment because of a dispute or payment review. The money has been returned to the sender's PayPal account.

 Details
$43.05 USD 
-$1.55 USD 
$41.50 USD 


Related Transaction

 Date
 Type
 Status
 Details
 Gross
 Fee
 Net

 Nov 21, 2014
Reversal
 Completed
 ...
-$43.05 USD 
$1.25 USD 
-$41.80 USD 





Name:

[redacted] 

Total amount:

-$43.05 USD

Fee amount:

$1.25 USD

Net amount:

-$41.80 USD



Date:

Nov 21, 2014

Time:

18:06:16 PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the seller’s response and am choosing to reject
it. It seems that he may have misinterpreted my emails because he’s under the
impression that I’m blackmailing him in order to benefit from this bad customer
service experience. That is incorrect; I merely want this issue resolved in a
timely manner as the item I purchased was intended to be a birthday gift. As
you can see from our exchanges, I originally stated that I wanted a simple
exchange for the correct item after I received an incorrect item from the
company. However, after many failed
attempts to resolve the dispute I’ve decided to ask for a full refund of
the purchased item. I have already returned the incorrect item and expect the
seller to receive it no later than the week of November 24th.  I’d like to resolve this as soon as possible
as I’ve already spent more time than I care to on this issue.
Regards,
[redacted]

Customer ask for next day UPS shipping in return for him not filing complaint with Revdex.com and claim with PayPal. This is clearly blackmail by the customer. All emails was replied back to and customer was notified to return item for a refund. A return label was also supplied to...

customer. 
 
As of 11/18/14 the item still has not been returned.
 
Please see the dispute comments from PayPal.
11/16/2014 06:34 PST - PayPal: Buyer escalated this dispute to a Claim.

11/16/2014 06:34 PST - Buyer: I have not opened the item and still currently waiting a response from the seller. It is awaiting shipment as USPS does not typically ship on a Sunday as the seller appears unaware of.

11/15/2014 11:12 PST - Buyer: I am not using the escalation to a claim via PayPal to strong hand you into making a decision. I am simply letting you know that if it comes to that, as we cannot agree on terms for an exchange, then I will do so, as is my right.

11/15/2014 11:09 PST - Buyer: Look you dont seem to be understanding. I am not asking for a refund. I am also not asking you to refund me prior to getting the item back. IT IS A WEEKEND, THEREFORE THE ITEM WILL NOT BE SENT BACK UNTIL MONDAY since you decided to send me a return label on FRIDAY, AFTER BUSINESS HOURS. I am asking that you agree send me the correct item via express to correct for YOUR MISTAKE.

11/15/2014 11:02 PST - Seller: Sorry I cannot give you express shipping in exchange of you not making a "claim" chargeback with PayPal. If you feel the need to file the chargeback with PayPal please do so. As I stated to you before a return label was sent to you and we would need the item back before I can issue you a refund.Thank you,

Review: I initially purchased the correct item via CIRCUITHERO.COM and paid via PayPal, as can be seen on the PayPal purchase invoice. I was sent a completely incorrect item, as can be seen by the shipping slip that was attached. I immediately contacted the seller who agreed to send a packing slip to send the item back once his business reopened. I waited a whole business week for a response then decided to follow up. He apparently sent the slip out only after this follow up and did so on Friday late in the afternoon; which essentially limited my options for mailing the item for return. I then turned to PayPal to open a dispute for the item, as he apparently did not understand that by doing so, as is my right with a PayPal purchase, we were to try to come to an amicable agreement. He apparently did not understand the idea that USPS does not typically ship on a weekend and therefore I could not send out the package until Monday considering the timeframe I was given. He apparently also had no concept of customer service as he pleaded, only after numerous messages, that his personal issues prevented him from being in the office that entire week and therefore could not attend to his business during the time; information a consumer would appreciate knowing when being left in the dark as to why they had not heard from the company they just recently did business with. When we could not come to an amicable decision he then appeared to feel threatened that I decided to escalate the dispute to a claim, which is also my right, as one of the options as to why, is laid out specifically: "I feel we could not come to an amicable decision". He now has become unresponsive to further messages and I must now use another route to ensure I can reach a proper result. He also refuses to acknowledge that he has made a mistake in regard to my purchase and sending me the incorrect item. I also feel the need to let others be aware of his appalling business acumen.Desired Settlement: I want the full amount of the refund to be given.

Business

Response:

Customer ask for next day UPS shipping in return for him not filing complaint with Revdex.com and claim with PayPal. This is clearly blackmail by the customer. All emails was replied back to and customer was notified to return item for a refund. A return label was also supplied to customer.