Circuit Hero

Customer complaints are dishonestFrom the first initial email we stated that we will exchange the item and send her a return shipping labelEmails being not replied back to and not trying to resolve the issue are untrueHere is the original message that transpire Hello [redacted] , Sorry for the mishapWe will get this corrected for you as soon we're re-open on 11/ I will send you a shipping label to ship the item back CH On 2014-11-12:26, [redacted] I wrote: Hello, I am contacting you because I have been sent the wrong itemI have attached the PayPal receipt of the order I initially placedUnfortunately, you have since sent me the wrong itemI wish this could have been remedied during the shipping emails, but my transaction details were not included when I received the email with the tracking number Also attached is a scan of the receipt I received with the item If we could remedy this as soon as possible Thanks - [redacted] ________________________________________________________________________________...⇄ confirmation of the refundReversal (Unique Transaction ID # [redacted] ) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Nov 1, Payment From [redacted] ReversedPayPal reversed this payment because of a dispute or payment reviewThe money has been returned to the sender's PayPal account PayPal reversed this payment because of a dispute or payment reviewThe money has been returned to the sender's PayPal account Details $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Nov 21, Reversal Completed -$USD $USD -$USD Name: [redacted] *** Total amount: -$USD Fee amount: $USD Net amount: -$USD Date: Nov 21, Time: 18:06:PST

Customer ask for next day UPS shipping in return for him not filing complaint with Revdex.com and claim with PayPalThis is clearly blackmail by the customerAll emails was replied back to and customer was notified to return item for a refundA return label was also supplied to customer As of 11/18/the item still has not been returned Please see the dispute comments from PayPal11/16/06:PST - PayPal: Buyer escalated this dispute to a Claim 11/16/06:PST - Buyer: I have not opened the item and still currently waiting a response from the sellerIt is awaiting shipment as USPS does not typically ship on a Sunday as the seller appears unaware of 11/15/11:PST - Buyer: I am not using the escalation to a claim via PayPal to strong hand you into making a decisionI am simply letting you know that if it comes to that, as we cannot agree on terms for an exchange, then I will do so, as is my right 11/15/11:PST - Buyer: Look you dont seem to be understandingI am not asking for a refundI am also not asking you to refund me prior to getting the item backIT IS A WEEKEND, THEREFORE THE ITEM WILL NOT BE SENT BACK UNTIL MONDAY since you decided to send me a return label on FRIDAY, AFTER BUSINESS HOURSI am asking that you agree send me the correct item via express to correct for YOUR MISTAKE 11/15/11:PST - Seller: Sorry I cannot give you express shipping in exchange of you not making a "claim" chargeback with PayPalIf you feel the need to file the chargeback with PayPal please do soAs I stated to you before a return label was sent to you and we would need the item back before I can issue you a refund.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have read the seller’s response and am choosing to reject itIt seems that he may have misinterpreted my emails because he’s under the impression that I’m blackmailing him in order to benefit from this bad customer service experienceThat is incorrect; I merely want this issue resolved in a timely manner as the item I purchased was intended to be a birthday giftAs you can see from our exchanges, I originally stated that I wanted a simple exchange for the correct item after I received an incorrect item from the companyHowever, after many failed attempts to resolve the dispute I’ve decided to ask for a full refund of the purchased itemI have already returned the incorrect item and expect the seller to receive it no later than the week of November 24th I’d like to resolve this as soon as possible as I’ve already spent more time than I care to on this issue Regards, [redacted] ***