Ciro's Pizza Cafe

We spoke with the customer on multiple occasions and unfortunately the customer was not satisfied with what we had to offer We did provide the customer with reimbursement via a gift card There is more information that the customer has left out of her original complaint We were
sorry that the customer was not satisfied with our conversations with her

I am rejecting this response because: they are lying when I was hung up on multiple times, I told them that I never received any coupon that's why I waited a week after speaking to them the following day after receiving the food I was giving the USPS time to get the coupon to me after waiting a week, that is when I called back & I was referred to the corporate office I left messages at that number over a period of days & I received no call back I then called the restaurant again & the manager said that he was going to call the police, then he hung up on me I called back to try to tell him that I never received any coupon, if that's what he was thinking, but before I got the chance, he put the phone down on the counter this is how I heard what he was saying to the police, he said that I was "crazy" & that I was "harassing them." he told me before he put the phone on the counter that "he knows my name, he knows my phone number, he knows my address & HE KNOWS WHERE I LIVE!" he scared me & I was horrified that he was actually on the phone wasting the time of the folsom police department he was completely rude to me & I was terrified when I hung up, after hearing him on the phone with the police I never called back since that night if I had received the coupon, do you think that I would continue calling them???? after I was treated with no respect & labeled as a crazy person, I had decided that I wanted my money back after being treated like a criminal they have no customer service what so ever I went on yelp to see what other people have said about their restaurant & they all gave them one star out of five they also mentioned that if they could have given them NO STARS, that they would have please check the yelp reviews & this will substantiate my claims of being mistreated & there are also pix posted of the food that other people have been delivered they all said that they would never go back & that they were treated badly by the staff evidently, they treat all their customers with disrespect that manager was abusive, disrespectful, impolite, discourteous, offensive & insulting to me I have never been so embarrassed in my entire life that is not how you treat another human being, especially if you are IN the hospitality business! when I spoke to a manager the day after the incident, I was willing to accept a coupon that's why I waited for it to get mailed to me & I blamed the length of time on the post service I now know that they lied & never even sent me a coupon I want nothing to do with this restaurant ever again, so the only fair & appropriate thing to do is to refund me $