Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 4/27/15.Revdex.comEuclid Ave., 4th FloorCleveland, Ohio 44115Re: ID ***
To Whom It May Concern:This letter is being composed in response to the above lD or Mrand Mrs
***.The enclosed invoices dating back to is proof that the above resident has had an ongoing rootissueOur company has, at certain times, returned to the premises to re-snake the sewer at NOCHARGEWe stand behind our workA company would not last years, like Ciro's, if you did not standbehind your workYou will notice, on the enclosed invoices, that we have recommended the sewer betelevisedThe customer has chosen not to do thisThe lines outside a house are 6” round, under thehouse 4” round, and branch lines ranging K to 3“ roundYou always attempt to clean a sewer usingthe largest cutter available through the available access.Cleaning a sewer with tree roots is like getting a haircutIf you have a full size access clean out on theline, (i.e6" on a 6" sewer or 4' on a 4” sewer) the sewer will receive the best available cleaningSimilarto a shaved headIf you don't have a full size clean out (i.ea 4" cleanout on a 6" line), you will notreceive a thorough cleaningSimilar to a crew cutREMEMBER, JUST BECAUSE YOU CUT THE ROOTS,THEY WILL GROW BACK AND CONTINUE TO GROW IN THE OPENNING OF THE PIPES, just like hair.On this particular job, they requested a laundry drain be cleanedThe access for this type of drain istrappedThis will limit the size of the cutter that can be usedThe drain was snaked, opened and watertested on March 20, We returned on March 23, and did it againThen Mrs*** calledon April 15, 2015, saying they were still having a problemI told them that I recommend that theytelevise the system in order to inspect it being that they frequently have a recall every time they orderp.2serviceShe refused to televise the system being that I would charge them for thatThey wanted me toreturn, once again, to snake it for free and I said that the most recent ticket stated NO GUARANTEEThiswas due to the ongoing root problem.She disagreed and I was contacted at my office by Mr***He ordered me to provide the servicefree of charge and he wanted it immediatelyI refused, and advised them to contact a plumber to havefull size clean outs installed on the lines under the house so that they can be thoroughly cleanedI saidthat the cost to do that may not be cost effective and it may be cheaper in the long run to replace thelines under the houseCiro’s DOES NOT perform any of those recommendations, so it is obvious I amtrying to direct them in the right directionMr*** had a bit of an attitude, so I advised him I wasdone with this conversation.Ciro’s reputation speaks for itselfWe have been in business for years and have a phenomenal namein the businessOnce again, they will continue to have an ongoing probleml believe they just will not orcould not spend any additional monies on the problem at this time.Thank You.*** ***, C.E.0.Ciro's Sewer Cleaning, Inc
Anthony G*** Jul (days ago)to me Good Morning ***. This is a response to complaint referenced above. We arrived at the *** home at *** *** *** *** on 6-27-as statedWe attempted to open the sewer via a snake without prevail
The next step was to televise to attempt to locate the stopping pointThey were charged an $service charge for the snaking being it was unsuccessfulWe did return to locate the stopping point outsideThis is done so we know where to excavateWe were hoping we could possibly see the issue in order to get them some reliefUnfortunately, the issue was not able to be seen which means we cannot get them reliefThe ability to locate the issue was performed and paid for by them with a $chargeThis prevents us or another contractor from having to dig all over the yard and look for the sewer. Now that the problem was a confirmed break, the next step is to schedule an excavationAt this point, we were booked with other customers in the same situationI cannot push the others in the same situation and WILL NOT LIE AND KEEP TELLING THEM by keep saying we will be there tomorrow or the next week and not show upIn other words, we will not push them down the line and make them wait for my companyWe do not operate that way. When they found out that we could not get there fast enough, that’s when the social media bashing startedIt was stated that Ciro’s is taking advantage of an elderly woman and her handicapped sonThose statements are not true, obviously with our companies reputation I contacted *** and informed her that the comments were ***. The fact of the matter is we performed (and they paid for) services renderedCiro’s will not mislead and tell someone that we can get to a job immediately when we cannotThere is no way for us to know this until the work is performedHopefully another contractor performed the excavation for them. I will not be refunding them any money and will not do business with themFortunately, I do not need customers that lie and make accusations like this and nor do I need the money. The best part about this is it could have been handled more professionally by the customer with a simple phone call and not over social mediaI would have been more than happy to hear their complaint and work it outWe have a great reputation in the business and did not become the size company we are by not responding to peopleMy personal reputation is well known by ***’s son in law, who is a personal friend of mine*** also knows that I am a straight shooter and am always willing to talk something out if necessary. Thanks. Sincerely,Anthony G***Chief Executive OfficerCiro's Sewer Cleaning, Incorporated E (440) 942-6867W (216) 433-7997F (440) 942-0998 www.CirosSewer.com
Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 4/27/15.Revdex.comEuclid Ave., 4th FloorCleveland, Ohio 44115Re: ID ***
To Whom It May Concern:This letter is being composed in response to the above lD or Mrand Mrs
***.The enclosed invoices dating back to is proof that the above resident has had an ongoing rootissueOur company has, at certain times, returned to the premises to re-snake the sewer at NOCHARGEWe stand behind our workA company would not last years, like Ciro's, if you did not standbehind your workYou will notice, on the enclosed invoices, that we have recommended the sewer betelevisedThe customer has chosen not to do thisThe lines outside a house are 6” round, under thehouse 4” round, and branch lines ranging K to 3“ roundYou always attempt to clean a sewer usingthe largest cutter available through the available access.Cleaning a sewer with tree roots is like getting a haircutIf you have a full size access clean out on theline, (i.e6" on a 6" sewer or 4' on a 4” sewer) the sewer will receive the best available cleaningSimilarto a shaved headIf you don't have a full size clean out (i.ea 4" cleanout on a 6" line), you will notreceive a thorough cleaningSimilar to a crew cutREMEMBER, JUST BECAUSE YOU CUT THE ROOTS,THEY WILL GROW BACK AND CONTINUE TO GROW IN THE OPENNING OF THE PIPES, just like hair.On this particular job, they requested a laundry drain be cleanedThe access for this type of drain istrappedThis will limit the size of the cutter that can be usedThe drain was snaked, opened and watertested on March 20, We returned on March 23, and did it againThen Mrs*** calledon April 15, 2015, saying they were still having a problemI told them that I recommend that theytelevise the system in order to inspect it being that they frequently have a recall every time they orderp.2serviceShe refused to televise the system being that I would charge them for thatThey wanted me toreturn, once again, to snake it for free and I said that the most recent ticket stated NO GUARANTEEThiswas due to the ongoing root problem.She disagreed and I was contacted at my office by Mr***He ordered me to provide the servicefree of charge and he wanted it immediatelyI refused, and advised them to contact a plumber to havefull size clean outs installed on the lines under the house so that they can be thoroughly cleanedI saidthat the cost to do that may not be cost effective and it may be cheaper in the long run to replace thelines under the houseCiro’s DOES NOT perform any of those recommendations, so it is obvious I amtrying to direct them in the right directionMr*** had a bit of an attitude, so I advised him I wasdone with this conversation.Ciro’s reputation speaks for itselfWe have been in business for years and have a phenomenal namein the businessOnce again, they will continue to have an ongoing probleml believe they just will not orcould not spend any additional monies on the problem at this time.Thank You.*** ***, C.E.0.Ciro's Sewer Cleaning, Inc
Anthony G*** Jul (days ago)to me Good Morning ***. This is a response to complaint referenced above. We arrived at the *** home at *** *** *** *** on 6-27-as statedWe attempted to open the sewer via a snake without prevail
The next step was to televise to attempt to locate the stopping pointThey were charged an $service charge for the snaking being it was unsuccessfulWe did return to locate the stopping point outsideThis is done so we know where to excavateWe were hoping we could possibly see the issue in order to get them some reliefUnfortunately, the issue was not able to be seen which means we cannot get them reliefThe ability to locate the issue was performed and paid for by them with a $chargeThis prevents us or another contractor from having to dig all over the yard and look for the sewer. Now that the problem was a confirmed break, the next step is to schedule an excavationAt this point, we were booked with other customers in the same situationI cannot push the others in the same situation and WILL NOT LIE AND KEEP TELLING THEM by keep saying we will be there tomorrow or the next week and not show upIn other words, we will not push them down the line and make them wait for my companyWe do not operate that way. When they found out that we could not get there fast enough, that’s when the social media bashing startedIt was stated that Ciro’s is taking advantage of an elderly woman and her handicapped sonThose statements are not true, obviously with our companies reputation I contacted *** and informed her that the comments were ***. The fact of the matter is we performed (and they paid for) services renderedCiro’s will not mislead and tell someone that we can get to a job immediately when we cannotThere is no way for us to know this until the work is performedHopefully another contractor performed the excavation for them. I will not be refunding them any money and will not do business with themFortunately, I do not need customers that lie and make accusations like this and nor do I need the money. The best part about this is it could have been handled more professionally by the customer with a simple phone call and not over social mediaI would have been more than happy to hear their complaint and work it outWe have a great reputation in the business and did not become the size company we are by not responding to peopleMy personal reputation is well known by ***’s son in law, who is a personal friend of mine*** also knows that I am a straight shooter and am always willing to talk something out if necessary. Thanks. Sincerely,Anthony G***Chief Executive OfficerCiro's Sewer Cleaning, Incorporated E (440) 942-6867W (216) 433-7997F (440) 942-0998 www.CirosSewer.com