Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 4/27/15.Revdex.com2300 Euclid Ave., 4th FloorCleveland, Ohio 44115Re: ID [redacted]
To Whom It May Concern:This letter is being composed in response to the above lD or Mr. and Mrs....
[redacted].The enclosed invoices dating back to 2008 is proof that the above resident has had an ongoing rootissue. Our company has, at certain times, returned to the premises to re-snake the sewer at NOCHARGE. We stand behind our work. A company would not last 48 years, like Ciro's, if you did not standbehind your work. You will notice, on the enclosed invoices, that we have recommended the sewer betelevised. The customer has chosen not to do this. The lines outside a house are 6” round, under thehouse 4” round, and branch lines ranging 1 K to 3“ round. You always attempt to clean a sewer usingthe largest cutter available through the available access.Cleaning a sewer with tree roots is like getting a haircut. If you have a full size access clean out on theline, (i.e. 6" on a 6" sewer or 4' on a 4” sewer) the sewer will receive the best available cleaning. Similarto a shaved head. If you don't have a full size clean out (i.e. a 4" cleanout on a 6" line), you will notreceive a thorough cleaning. Similar to a crew cut. REMEMBER, JUST BECAUSE YOU CUT THE ROOTS,THEY WILL GROW BACK AND CONTINUE TO GROW IN THE OPENNING OF THE PIPES, just like hair.On this particular job, they requested a laundry drain be cleaned. The access for this type of drain istrapped. This will limit the size of the cutter that can be used. The drain was snaked, opened and watertested on March 20, 2015. We returned on March 23, 2015 and did it again. Then Mrs. [redacted] calledon April 15, 2015, saying they were still having a problem. I told them that I recommend that theytelevise the system in order to inspect it being that they frequently have a recall every time they orderp.2service. She refused to televise the system being that I would charge them for that. They wanted me toreturn, once again, to snake it for free and I said that the most recent ticket stated NO GUARANTEE. Thiswas due to the ongoing root problem.She disagreed and I was contacted at my office by Mr. [redacted]. He ordered me to provide the servicefree of charge and he wanted it immediately. I refused, and advised them to contact a plumber to havefull size clean outs installed on the lines under the house so that they can be thoroughly cleaned. I saidthat the cost to do that may not be cost effective and it may be cheaper in the long run to replace thelines under the house. Ciro’s DOES NOT perform any of those recommendations, so it is obvious I amtrying to direct them in the right direction. Mr. [redacted] had a bit of an attitude, so I advised him I wasdone with this conversation.Ciro’s reputation speaks for itself. We have been in business for 48 years and have a phenomenal namein the business. Once again, they will continue to have an ongoing problem. l believe they just will not orcould not spend any additional monies on the problem at this time.Thank You.[redacted], C.E.0.Ciro's Sewer Cleaning, Inc.
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 4/27/15.Revdex.com2300 Euclid Ave., 4th FloorCleveland, Ohio 44115Re: ID [redacted]
To Whom It May Concern:This letter is being composed in response to the above lD or Mr. and Mrs....
[redacted].The enclosed invoices dating back to 2008 is proof that the above resident has had an ongoing rootissue. Our company has, at certain times, returned to the premises to re-snake the sewer at NOCHARGE. We stand behind our work. A company would not last 48 years, like Ciro's, if you did not standbehind your work. You will notice, on the enclosed invoices, that we have recommended the sewer betelevised. The customer has chosen not to do this. The lines outside a house are 6” round, under thehouse 4” round, and branch lines ranging 1 K to 3“ round. You always attempt to clean a sewer usingthe largest cutter available through the available access.Cleaning a sewer with tree roots is like getting a haircut. If you have a full size access clean out on theline, (i.e. 6" on a 6" sewer or 4' on a 4” sewer) the sewer will receive the best available cleaning. Similarto a shaved head. If you don't have a full size clean out (i.e. a 4" cleanout on a 6" line), you will notreceive a thorough cleaning. Similar to a crew cut. REMEMBER, JUST BECAUSE YOU CUT THE ROOTS,THEY WILL GROW BACK AND CONTINUE TO GROW IN THE OPENNING OF THE PIPES, just like hair.On this particular job, they requested a laundry drain be cleaned. The access for this type of drain istrapped. This will limit the size of the cutter that can be used. The drain was snaked, opened and watertested on March 20, 2015. We returned on March 23, 2015 and did it again. Then Mrs. [redacted] calledon April 15, 2015, saying they were still having a problem. I told them that I recommend that theytelevise the system in order to inspect it being that they frequently have a recall every time they orderp.2service. She refused to televise the system being that I would charge them for that. They wanted me toreturn, once again, to snake it for free and I said that the most recent ticket stated NO GUARANTEE. Thiswas due to the ongoing root problem.She disagreed and I was contacted at my office by Mr. [redacted]. He ordered me to provide the servicefree of charge and he wanted it immediately. I refused, and advised them to contact a plumber to havefull size clean outs installed on the lines under the house so that they can be thoroughly cleaned. I saidthat the cost to do that may not be cost effective and it may be cheaper in the long run to replace thelines under the house. Ciro’s DOES NOT perform any of those recommendations, so it is obvious I amtrying to direct them in the right direction. Mr. [redacted] had a bit of an attitude, so I advised him I wasdone with this conversation.Ciro’s reputation speaks for itself. We have been in business for 48 years and have a phenomenal namein the business. Once again, they will continue to have an ongoing problem. l believe they just will not orcould not spend any additional monies on the problem at this time.Thank You.[redacted], C.E.0.Ciro's Sewer Cleaning, Inc.