I purchased a ticket that did not allow me to purchase tickets for January showsThere was no warning about this when I bought itCannot use it
I purchased a gift card on 11/as a giftMy friend tried using the gift card to purchase tickets for a January show in ***The link on the gift did not allow us to make a purchase for JanuaryI called Cirque du Soleil 11/in the evening and they told me they would attempt to release the tickets and that if this was not possible they would call me back to refund the moneyI called them again 11/and they told me it was certain the tickets for January could not be released and that tickets for the January show could not be purchased until DecemberMeanwhile, however, you could go into the *** website and purchase tickets for the January show (so the seats are actively being sold)On 11/they told me they would call me back to let me know about a refund but nobody contacted me again
Multiple show stunts failed and the *** was cancelled
Regarding order # *** to the *** show in ***
I'm requesting a full refund for very expensive tickets to this showMultiple stunts failed, and the grand finale (***) was cancelled after something broke and we sat in the dark for minutesThis show was not of cirque du Soleil's quality and reputation
In addition, a $light toy we purchased broke within minutes and the staff would not replace it
dollar gift card that was purchased with cash can not be used as a purchase can only be used as a coupon
My cousin purchased a $gift card for us for helping out with a house issue from Cirque du soleil on lineWhen we got it we were very happy, but when we went online to use the GIFT Card we had problems using itSo I called the *** phone number for help and this is what happenedThe gentleman walked me through the steps to use my gift cardwhen you go on there web site it says redeem gift card, click on the icon and it gives you a list of shows, click on the show you would like to see and it gives you a list of different prices and packagesOn there you can purchase show tickets for $99.00...perfect, but there is no place to use the gift cardso you have to back out and if you look right below the for $it says redeem gift card again (on there web site)so when you choose this one you have only the choice on one set of seats and they cost $each! So in
Abstracted view at the big top show
Order Number: ***
*** - *** - Thursday, August 18, at 7:PM
Adult tickets @ $ = $ credit card payment
We attended the show, and where we sat there was a big column abstracting our viewWe were not aware of this when purchasing ticketsView was completely abstractedWe were unable to see the show we had to leave early
Purchased show tickets, but proper viewing conditions were not provided at out of seats, requested to refund ticket, my request was denied
I purchased tickets for Cirque Du Soleil show *** that took place on 10/14/at 05:PM
Order #: ***
Box Office Confirmation Number: ***
Name on Reservation: ***
Show Date and Time: October 14, at 05:PM
Of the seats seat was surrounded by drunk unruly people who were shrieking continually non-stop, and who disturbed the viewing for people next to themWhen reported to management, the management failed to correct the situationThere was no representative available to request a refund immediately after the showThe venue does not provide a clear path for requesting and receiving a refundIt is not appropriate for me to pay for the ticket and have the viewing conditions disturbed, uncontrolled, and unsupervised
My husband, who was sitting in the seat where viewing was disturbed
Very bad seats & bad customer service
My complaint is about *** on ***, 4pm
I had watched Cirque Du Soleil shows before, times in Vegas, time in Orlando and time in NYCThey were all amazingYesterday I went to the show with very high expectations, but the entire experience was bad, just bad
First, I purchased seats from the second or third price group, but we were seating behind the tower performers use to climb so the view was really really limitedOn top of that it was rainy in San Francisco yesterday and there were a lot of late comersI am happy you let them in , but they should either sit at the back or wait till the breakFor the first half, for almost every 10-there was someone trying to pass usOn top of that, your employee asked us to take our popcorns from the ground so we won't block themI wanted to ask him whether he was kiddingI really though it was a joke for a secondI am sorry these people were late, I don't want them to miss the sho
I am having an issue with getting a refund for a show I am unable to attendA friend surprised me with ** tickets for the same day/time
I ordered *** Live tickets for Saturday 5/12/for at 7:PM (confirmation #***) for myself and a friend as a surpriseMy friend ended up surprising me with ** tickets for the same day and time I called the box office explaining the situation and was told they only refund tickets if "something out of your control happens." Well my friend surprising me with tickets is definitely out of my controlShe wants to see ** since she hasn't seen it yet, and since the shows are the same day and time, I'm out $since we can't see both at the same timeI read multiple reviews that said the box office is very accomidating where of you cant see the show they issue a refundThat wasn't my caseI was very disappointed
Denial of a refund for my ticket after leaving the 3/6/show early due to a shock and feeling of being mislead as to what the show really was
After visiting Las Vegas, the concierge from the *** conference recommended Cirque du Soleil *** to a coworker & myselfWe were shown a preview of the show as well as looked it up on ***It seemed to be a bit darker and more risqué than the others available, but we chose to go that evening for the 7pm show & take advantage of the $per ticket special for their 3/6/showThe show began with minimal nudity and the main guy doing impressive tricks with a chain, but it quickly took a horrible turnThis was not a shwas aerobic pornographyNaked women swimming, men making out, aerial silk aerobic woman having an *** stage, the older couple throwing around ***I left during the middle of the show furiousI tried to get a refund that evening, but the supervisor told the box office lady over the phone
Cancelation of show which was not communicated to us till to got to the hotel of the show
To whom it may concern,
I am writing to express my extreme disappointment, inconvenience, loss of time, and money due to cancellation of the Wednesday May 11, showing of ***
Without any prior notification (phone call or email) from Cirque du Soleil, the first time I was notified that the show had been cancelled was minutes before the expected start of the showAt that point, I had spent money on travel and hotel stay for myself and my girlfriendMy girlfriend and I each took days off from work, the day prior, the day of, and the day after the showI am a doctor, so I hope you understand the value of my time
I am shocked at how terrible this experience has been for my girlfriend and meNot only have my girlfriend and I wasted our time and money, but we are left wondering why Cirque du Soleil never called or emailed to notify o
I have gift cards worth more than $400's , and I can't use themNobody knows what is going on with customer service
I had a gift card worth of $from cirque de soleil, and I purchased extra $gift cards to gift them to my mom for her birthdayWe were trying to get tickets for the *** for June or June 15, 7pm or 9:30pmWe were okay with all the optionsHowever, their website kept failing with payment error although the gift card was covering all the necessary amount
I first called the gift card customer service, lost minutes, and they verified each card, although I told him that I verified the amounts from their websiteHe told me that he can only help me after he verifies all the cardsAfter minutes, he told me that it seems everything is correct, I will give you another number to callAt this point, I just couldn't believe it, he didn't give me any new information and just kept me for almost minutes
I called the second number, and we went
I purchased a ticket that did not allow me to purchase tickets for January showsThere was no warning about this when I bought itCannot use it
I purchased a gift card on 11/as a giftMy friend tried using the gift card to purchase tickets for a January show in ***The link on the gift did not allow us to make a purchase for JanuaryI called Cirque du Soleil 11/in the evening and they told me they would attempt to release the tickets and that if this was not possible they would call me back to refund the moneyI called them again 11/and they told me it was certain the tickets for January could not be released and that tickets for the January show could not be purchased until DecemberMeanwhile, however, you could go into the *** website and purchase tickets for the January show (so the seats are actively being sold)On 11/they told me they would call me back to let me know about a refund but nobody contacted me again
Multiple show stunts failed and the *** was cancelled
Regarding order # *** to the *** show in ***
I'm requesting a full refund for very expensive tickets to this showMultiple stunts failed, and the grand finale (***) was cancelled after something broke and we sat in the dark for minutesThis show was not of cirque du Soleil's quality and reputation
In addition, a $light toy we purchased broke within minutes and the staff would not replace it
dollar gift card that was purchased with cash can not be used as a purchase can only be used as a coupon
My cousin purchased a $gift card for us for helping out with a house issue from Cirque du soleil on lineWhen we got it we were very happy, but when we went online to use the GIFT Card we had problems using itSo I called the *** phone number for help and this is what happenedThe gentleman walked me through the steps to use my gift cardwhen you go on there web site it says redeem gift card, click on the icon and it gives you a list of shows, click on the show you would like to see and it gives you a list of different prices and packagesOn there you can purchase show tickets for $99.00...perfect, but there is no place to use the gift cardso you have to back out and if you look right below the for $it says redeem gift card again (on there web site)so when you choose this one you have only the choice on one set of seats and they cost $each! So in
Abstracted view at the big top show
Order Number: ***
*** - *** - Thursday, August 18, at 7:PM
Adult tickets @ $ = $ credit card payment
We attended the show, and where we sat there was a big column abstracting our viewWe were not aware of this when purchasing ticketsView was completely abstractedWe were unable to see the show we had to leave early
Purchased show tickets, but proper viewing conditions were not provided at out of seats, requested to refund ticket, my request was denied
I purchased tickets for Cirque Du Soleil show *** that took place on 10/14/at 05:PM
Order #: ***
Box Office Confirmation Number: ***
Name on Reservation: ***
Show Date and Time: October 14, at 05:PM
Of the seats seat was surrounded by drunk unruly people who were shrieking continually non-stop, and who disturbed the viewing for people next to themWhen reported to management, the management failed to correct the situationThere was no representative available to request a refund immediately after the showThe venue does not provide a clear path for requesting and receiving a refundIt is not appropriate for me to pay for the ticket and have the viewing conditions disturbed, uncontrolled, and unsupervised
My husband, who was sitting in the seat where viewing was disturbed
Very bad seats & bad customer service
My complaint is about *** on ***, 4pm
I had watched Cirque Du Soleil shows before, times in Vegas, time in Orlando and time in NYCThey were all amazingYesterday I went to the show with very high expectations, but the entire experience was bad, just bad
First, I purchased seats from the second or third price group, but we were seating behind the tower performers use to climb so the view was really really limitedOn top of that it was rainy in San Francisco yesterday and there were a lot of late comersI am happy you let them in , but they should either sit at the back or wait till the breakFor the first half, for almost every 10-there was someone trying to pass usOn top of that, your employee asked us to take our popcorns from the ground so we won't block themI wanted to ask him whether he was kiddingI really though it was a joke for a secondI am sorry these people were late, I don't want them to miss the sho
I am having an issue with getting a refund for a show I am unable to attendA friend surprised me with ** tickets for the same day/time
I ordered *** Live tickets for Saturday 5/12/for at 7:PM (confirmation #***) for myself and a friend as a surpriseMy friend ended up surprising me with ** tickets for the same day and time I called the box office explaining the situation and was told they only refund tickets if "something out of your control happens." Well my friend surprising me with tickets is definitely out of my controlShe wants to see ** since she hasn't seen it yet, and since the shows are the same day and time, I'm out $since we can't see both at the same timeI read multiple reviews that said the box office is very accomidating where of you cant see the show they issue a refundThat wasn't my caseI was very disappointed
Denial of a refund for my ticket after leaving the 3/6/show early due to a shock and feeling of being mislead as to what the show really was
After visiting Las Vegas, the concierge from the *** conference recommended Cirque du Soleil *** to a coworker & myselfWe were shown a preview of the show as well as looked it up on ***It seemed to be a bit darker and more risqué than the others available, but we chose to go that evening for the 7pm show & take advantage of the $per ticket special for their 3/6/showThe show began with minimal nudity and the main guy doing impressive tricks with a chain, but it quickly took a horrible turnThis was not a shwas aerobic pornographyNaked women swimming, men making out, aerial silk aerobic woman having an *** stage, the older couple throwing around ***I left during the middle of the show furiousI tried to get a refund that evening, but the supervisor told the box office lady over the phone
Cancelation of show which was not communicated to us till to got to the hotel of the show
To whom it may concern,
I am writing to express my extreme disappointment, inconvenience, loss of time, and money due to cancellation of the Wednesday May 11, showing of ***
Without any prior notification (phone call or email) from Cirque du Soleil, the first time I was notified that the show had been cancelled was minutes before the expected start of the showAt that point, I had spent money on travel and hotel stay for myself and my girlfriendMy girlfriend and I each took days off from work, the day prior, the day of, and the day after the showI am a doctor, so I hope you understand the value of my time
I am shocked at how terrible this experience has been for my girlfriend and meNot only have my girlfriend and I wasted our time and money, but we are left wondering why Cirque du Soleil never called or emailed to notify o
I have gift cards worth more than $400's , and I can't use themNobody knows what is going on with customer service
I had a gift card worth of $from cirque de soleil, and I purchased extra $gift cards to gift them to my mom for her birthdayWe were trying to get tickets for the *** for June or June 15, 7pm or 9:30pmWe were okay with all the optionsHowever, their website kept failing with payment error although the gift card was covering all the necessary amount
I first called the gift card customer service, lost minutes, and they verified each card, although I told him that I verified the amounts from their websiteHe told me that he can only help me after he verifies all the cardsAfter minutes, he told me that it seems everything is correct, I will give you another number to callAt this point, I just couldn't believe it, he didn't give me any new information and just kept me for almost minutes
I called the second number, and we went