Dear [redacted] ? Thank you for the opportunity to respond to your complaintI did have the opportunity to review your service history with the storeYou had indicated that you had spent days trying to figure out the trailer harness with our Service DepartmentI was unable to pull any history on the vehicle being here at the storeThe only other history on your vehicle was a trailer relay(that was paid for internally by our sales department)I apologize that I am unable to pull any additional service history.I apologize for you not receiving the two oil changes promisedI have spoken to our Customer Service Manager, and he said that he personally put them in the mailI will be happy to send you our Right Choice Oil Change pack of Oil Changes based on the inconvenience of not receiving them in the mail.? Again, I apologize for your inconvenience, [redacted] ? ? ? ? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Good Morning.? Thank you for the opportunity to respond to your concernUnfortunately on the morning of 12/we had an auto theft at our facility that involved two vehicles(one of them was Mr [redacted] )We immediately contacted the Denver Police Department and they arrived promptlyWe do have a sophisticated security system with many cameras around the facilityThe Police Department is currently doing a thorough investigation of the crimeWe immediately contacted the clients regarding the theft and let them know we would be forwarding to our insurance company and to notify their company as wellI received a message from Mr [redacted] and immediately indicated to him that Our Service Manager, [redacted] , would be his contact and much more familiar with all of the information as well as facilitate the insurance claimI also told Mr [redacted] that we would notify [redacted] on his behalfWe realize that insurance claims can take some time and we are going to do our part to speed up the claim.? Yesterday, we received a demand email from the co-signer on MrSpicer's loanThis email came in just a day and a half after the incidentThe Police Department had just finished the investigation and the Insurance Companies had just received details of the claimAs much as we would love to resolve an insurance claim quickly, hours is just unreasonableWe must follow their procedures and fortunately Mr [redacted] has a very good insurance policy and appears to have GAP insurance with his lenderKnowing the claim was in process, Our [redacted] Manager, John Thompson contacted Mr [redacted] to let him know that we will be providing a rental car while the claim was being processed.? ? ? ? ? ?
Dear Mr [redacted] ,Thank you for the opportunity to resolve your concernsI have been able to retrieve your file and have been able to review it The transaction occurred on 4/10/ It does not appear that any additional warranty was purchased at that time The vehicle was sold with 44,miles and no longer had the manufacturers bumper to bumper warranty.I agree that there were multiple visits between 4/16/and 5/12/and we replaced bearings, fixed the rear camera, and swapped the wheels and tires among other repairs The sales department incurred every expense even though they were not obligated to do soIt does appear you have returned to our service department times since to take advantage of your right choice card (pre-paid oil changes).On 2/29/(more than months after purchase) and at 59,miles, there was a repair order opened to replace tires at the expense of our sales departmentWhile this would be highly unusual (We Owes are generally good for days from purchase), I have been unable to see anything that reflects this in your file Please provide the documentation you have and we will fulfill anything you have in writing[redacted] Owner/GMFreeway Ford
Initial Business Response / [redacted] (1000, 6, 2015/09/25) */ Our Service Director, [redacted] left you a voicemail todayHe will reimburse you for the replacement tire you purchased elsewhereIn the future, please come to our service dept for your service needs so we can work together! Thank you ***! Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) My tire was flat so could not make it to the service department
Dear [redacted] ? Thank you for the opportunity to respond to your complaintI did have the opportunity to review your service history with the storeYou had indicated that you had spent days trying to figure out the trailer harness with our Service DepartmentI was unable to pull any history on the vehicle being here at the storeThe only other history on your vehicle was a trailer relay(that was paid for internally by our sales department)I apologize that I am unable to pull any additional service history.I apologize for you not receiving the two oil changes promisedI have spoken to our Customer Service Manager, and he said that he personally put them in the mailI will be happy to send you our Right Choice Oil Change pack of Oil Changes based on the inconvenience of not receiving them in the mail.? Again, I apologize for your inconvenience, [redacted] ? ? ? ? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Good Morning.? Thank you for the opportunity to respond to your concernUnfortunately on the morning of 12/we had an auto theft at our facility that involved two vehicles(one of them was Mr [redacted] )We immediately contacted the Denver Police Department and they arrived promptlyWe do have a sophisticated security system with many cameras around the facilityThe Police Department is currently doing a thorough investigation of the crimeWe immediately contacted the clients regarding the theft and let them know we would be forwarding to our insurance company and to notify their company as wellI received a message from Mr [redacted] and immediately indicated to him that Our Service Manager, [redacted] , would be his contact and much more familiar with all of the information as well as facilitate the insurance claimI also told Mr [redacted] that we would notify [redacted] on his behalfWe realize that insurance claims can take some time and we are going to do our part to speed up the claim.? Yesterday, we received a demand email from the co-signer on MrSpicer's loanThis email came in just a day and a half after the incidentThe Police Department had just finished the investigation and the Insurance Companies had just received details of the claimAs much as we would love to resolve an insurance claim quickly, hours is just unreasonableWe must follow their procedures and fortunately Mr [redacted] has a very good insurance policy and appears to have GAP insurance with his lenderKnowing the claim was in process, Our [redacted] Manager, John Thompson contacted Mr [redacted] to let him know that we will be providing a rental car while the claim was being processed.? ? ? ? ? ?
Dear Mr [redacted] ,Thank you for the opportunity to resolve your concernsI have been able to retrieve your file and have been able to review it The transaction occurred on 4/10/ It does not appear that any additional warranty was purchased at that time The vehicle was sold with 44,miles and no longer had the manufacturers bumper to bumper warranty.I agree that there were multiple visits between 4/16/and 5/12/and we replaced bearings, fixed the rear camera, and swapped the wheels and tires among other repairs The sales department incurred every expense even though they were not obligated to do soIt does appear you have returned to our service department times since to take advantage of your right choice card (pre-paid oil changes).On 2/29/(more than months after purchase) and at 59,miles, there was a repair order opened to replace tires at the expense of our sales departmentWhile this would be highly unusual (We Owes are generally good for days from purchase), I have been unable to see anything that reflects this in your file Please provide the documentation you have and we will fulfill anything you have in writing[redacted] Owner/GMFreeway Ford
Initial Business Response / [redacted] (1000, 6, 2015/09/25) */ Our Service Director, [redacted] left you a voicemail todayHe will reimburse you for the replacement tire you purchased elsewhereIn the future, please come to our service dept for your service needs so we can work together! Thank you ***! Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) My tire was flat so could not make it to the service department