Citadel Bank

This letter is in response to Ms***'s complaint filed with the Revdex.com on April 8, Mr [redacted] was upset because a transfer of $1,650, to his ex landlord, came out of his Citadel account, after he supposedly advised Citadel to place a stop all further transfers to the ex landlordThere was also some confusion as to what Citadel advised Mr***, with regard to a credit for those funds, when he originally contacted Citadel about the transfer.In his complaint, Mr [redacted] wrote the he would contact his ex landlord to try and resolve the situationCitadel reached out to Mr [redacted] on April 19, and learned that Mr***'s ex landlord did return the $1,to himMr [redacted] also indicated that he wished to close his Citadel accounts, and we offered to assist him any way we could.Thank you for your Cooperation in this matterIf you have any questions, please do not hesitate to COnta Ct nine.Very truly yours,Mitchel BK [redacted] Chief Risk OfficerCC: Tony H***

To whom it may concern:We have reviewed the account in questionThe account has been inactive since March Our disclosure states that a $monthly inactivity fee will apply if no activity for daysThe Customer was receiving an account statement electronically via Online Banking each month.The Customer Contacted Citadel on 8/and six months of fees were waived as a courtesy; that is a total of $As an additional Courtesy, the additional fees, totaling $will be refunded todayPlease contact me with any additional questions or concerns at ###-###-####Regards, Liz F [redacted] Director of Payment Solutions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

thank you for reviewing and facilitating my complaint with Citadel Federal Credit Unionrealize I did not reply to MrMitchell BK***'s letter dated 4/20/2016, and because of this my complaint has been closed by the Revdex.comAt this point there is clearly no reason to take this forward, but I do feel I need to address the inaccuracy in the letter (aside from referring to me as Ms***)While I was contacted by Citadel on April 19, as the letter states, I did not tell them that the matter had been resolved with my landlordThat is a complete fabrication on their partNor did "indicate" that I wished to close my Citadel accounts, I had already done thatThere was no offer to help me in any way, since I was no longer a customer.My concern is, this type of letter seeks to gloss over the facts and suggest that Citadel did their due diligence to help me resolve their error, which is falseThere is also no mention of the fact that when lattempted to deposit a check to cover their error they deposited it in the check Writer's accountOn the receipt for that transaction I was given intimate details about that other member's accountThis breach of privacy and security is above all the reason why I closed my accounts immediately, and will never set foot in a Citadel branch again.Do with this whatever you see fit, but do not mistake my previous inaction for an indication that this dispute has been resolved.Warmly,*** ***

To whom it may concern:We have reviewed the account in question. The account has been inactive since March 2014. Our disclosure states that a $15 monthly inactivity fee will apply if no activity for 90 days. The Customer was receiving an account statement electronically via...

Online Banking each month.The Customer Contacted Citadel on 8/19 and six months of fees were waived as a courtesy; that is a total of $90.
As an additional Courtesy, the additional fees, totaling $237 will be refunded today.
Please contact me with any additional questions or concerns at ###-###-####.
Regards,
Liz F**
Director of Payment Solutions

This letter is in response to Ms. [redacted]'s complaint filed with the Revdex.com on April 8, 2016. Mr. [redacted] was upset because a transfer of $1,650, to his ex landlord, came out of his Citadel account, after he supposedly advised Citadel to place a stop all further transfers to the...

ex landlord. There was also some confusion as to what Citadel advised Mr. [redacted], with regard to a credit for those funds, when he originally contacted Citadel about the transfer.In his complaint, Mr. [redacted] wrote the he would contact his ex landlord to try and resolve the situation. Citadel reached out to Mr. [redacted] on April 19, 2016 and learned that Mr. [redacted]'s ex landlord did return the $1,650 to him. Mr. [redacted] also indicated that he wished to close his Citadel accounts, and we offered to assist him any way we could.Thank you for your Cooperation in this matter. If you have any questions, please do not hesitate to COnta Ct nine.Very truly yours,Mitchel B. K[redacted] Chief Risk OfficerCC: Tony H[redacted]