Citation & Violation Management

This organization appears to be a rip-off. They sent me multiple emails saying I owed tolls and huge fines on top of them. In total, they claimed I owed $1000 for 2 days of driving around the LA area. They tried to get me to pay but no way I'd pay that. A few days later I got a letter from The Toll Roads (TheTollRoads.com) only asking for the original toll due, $16.29.

Hello,I have reviewed this complaint and have done some research into itAs for the first complaint I am sorry but we are not the toll road company, we work on behalf of car rental companies and toll/parking ticket entities alikeWe handle the tolls/tickets once they turn into violationsSo unfortunately there would be no prior notice from us because we only work with them once they are violationsI do understand that traveling in a different state can be confusing, but I do know that the toll roads do have signs/flashing lights indicating where a toll roads isAs for the second complaint I am so sorry for the confusion of different employees not being on the same pageUnfortunately the first employee who gave you that deal did not close out the second violation by mistake, I am here to rectify the situation and have since removed the second violation from our systemI am sorry for the inconvenienceSincerely,Customer Care

Hello,I have reviewed this complaint and have done some research into it. As for the first complaint I am sorry but we are not the toll road company, we work on behalf of car rental companies and toll/parking ticket entities alike. We handle the tolls/tickets once they turn into violations. So...

unfortunately there would be no prior notice from us because we only work with them once they are violations. I do understand that traveling in a different state can be confusing, but I do know that the toll roads do have signs/flashing lights indicating where a toll roads is. As for the second complaint I am so sorry for the confusion of different employees not being on the same page. Unfortunately the first employee who gave you that deal did not close out the second violation by mistake, I am here to rectify the situation and have since removed the second violation from our system. I am sorry for the inconvenience. Sincerely,Customer Care