Citi Tint & Customs

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ [redacted] was contacted on Monday 8/10/after 5:00pm in which she was advised that we would be out on Tuesday morning 8/11/working at a commercial site and would contact her as soon as we returned to our place of businessOn 8/09/ before we had a chance to return she called (calls were forwarded to my mobile device that morning she called at 9:23am and 10:44am) and came (left a note on Green Paper stuck in a sign affixed to my building near my rear bay door stating she was going to get a biscuit and come back)by at about 9:00am as seen on our surveillance camera after being advised the night before that I would call her when we came in the next day because I did not know how long it was going to take us to complete the commercial jobWe had been here all of minutes if that when [redacted] came back, the front door was still locked as we were still unloading supplies from our commercial job, when I heard banging on the front door, I did state to her that she didn't give me a chance to get back in good and call her and her reply was she was in the area so she stopped once she saw my vehicle was hereI then told her because of my schedule and not being sure that I would have her mother's car back to her in the time in which I had told her it may take that I was simply going to refund her mother her $back and I did just that as not to be an inconvenience to her having to utilize someone's vehicle while her vehicle was being repaired, and apologized for any inconveniences this may have caused she asked me why didn't I tell her that the day before so she didn't have to take time off from her job at [redacted] and I told her I had just made a decision about minutes prior to her coming in because I had more work on my plate at the time and my timing was not working out to great, so the best solution I had was to do just what I did refund her mother [redacted] her monies back ($100.00) With regards to her other claims [redacted] was given customer services that went above and beyond the normalHer vehicle did take a little longer than expected because part of the work was contracted out and she knew this prior to the work being performed as it had been explained several times to her before and during the process listened to the conversations with the contractorAs per her claim for molding peeling that was not included on her invoice which I have emailed to [redacted] and she stated on more than one occasion that she was satisfied with the work performed on her vehicle even when we dropped it off to her home out in Colfax / Kernersville NC one night after completion because she did not have a ride to pick it up in which she walked around and looked at the car for about minutes As far as all the rescheduling conflicts both sides have had to reschedule for various reasons from Marc's health to her mother [redacted] being hospitalized recently So in closing, her mother was given a full refund in which [redacted] signed for and she left [redacted] will not be given a refund of $because she is having a difference of view with Citi Tint & Customs for a service that she had no previous complaints about and will not be receiving $for gas Respectfully Submitted, Jacqueline Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all their was never a apology from her are Marc ever during any time that my car was in their careNot sure what they mean by above and beyondI was told that they would keep my car for weekThey had my car from April 14th till about July 8th Right st monthsI eas told by Marc that he woyld tint my other car for free and do a complete detail That never happenDuring the time my seats were being installed Marc also painted my hood and the black molding around my carWithin 6mths I had to take it back to get repaintedNow it is flaking againI stop by the shop two weeks ago on a Friday only because I saw Marc outsideIt was opportunity to talk to himYou can never talk to Marc when you call because you are always told he is busy and he will call u backBut I never get a return phone phone callWhen I spoke with Marc he told me that after he fixes my mother's seat he would repaint my molding and he would have to keep my car for two daysWhen I was refunded the deposit for my moms car which I ask to be refunded along time ago and was told by Jae that the had already ordered the the leatherAlso that could not refund the leatherI paid this company over a $dollars to install seat covers and paint the hood of my car and moldingActually the hood is chipping as wellAgain never an apology for any of the time they had my carOh I can remember that I was told three timesthat the material fory seats came in damaged by MarcYes I was happy with my seats when I finally got themBut why should I have to call the company to even try and make appointments.They should call me and satisfy the customerI k ow a $may not be alot to them but it is to meI also as Jae on Tuesday the August the 11th to have Marc to call me about my black moldingSo still not return callSo again no follow upIn closing I feel they should refund my money for the black molding so I can take my car someone where else to have it paintedMarc is aware he looked at the chipping two weeks ago and told me he would get it fixAt this point I have lost trust with this company and will take it as a lostThank u Revdex.com for helping me with this matterAgain I'm really frustrated how I was treated by this company

Initial Business Response /* (1000, 11, 2015/06/10) */
CITI TINT & CUSTOMS does accept responsibility for owing [redacted] for a rear bumper which did come in damaged and was returned to the original vendor in which it was ordered from and the locking mechanism for the rear tailgate we explained to...

[redacted] that because his was not originally installed with a locking feature from the manufacturer that some additional parts would be needed which we did not know at the time of placing the order and securing the product.The product had to be returned to the vendor it was purchased from and a restocking fee was applied and shipping charges were incurred, we then explained to [redacted] that special order items which this was are not refunded but do to the circumstances we would offer a partial store credit for that item in the amount of $75.00 he agreed as he had been speaking with [redacted] about several other items he had interest in as well. As far as his wife's car (she is not using the correct buttons to utilize the features on her remotes) they were given an appointment in which it was reprogrammed and [redacted] showed her how to reprogram it herself also if ever the need should arise. About 2 weeks later she called in with the same issue and was given another appointment and she never showed.The issues that she seems to be having can be fixed with a simple reprogramming issue that we have fixed once already for her and would still be willing to fix again, however the days that we have set aside for any and all repair work is always on Mondays and Tuesdays that way if any other time is needed those are low volume days and the work can be completed in a timely fashion. To address the issues of other peoples complains should have steered you in another direction, that is truly your choice but most people have filed the same complaints about other businesses in this industry as well simply because they are not receiving the answer that they would like and often feel contacting the Revdex.com or ranting on social media or other blogs will defame character or give the business a bad name. We truly hate that you feel this way but every time [redacted] left he left talking about what he wanted next and how he was satisfied and this was overheard by another customer that has since bought in several vehicles since April when [redacted] was last in and he complemented [redacted] on his truck.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the response from Citi Tint & Customs pending receiving a refund for the cost of the bumper, $579. If I do not receive a refund by July 15, I will reopen the complaint. Today is Friday, June 19.
I need to add that Marc had completed all the work I was interested in and there was never any mention of a store credit (because there was no more work I needed). But at this point, I'm not as concerned about the locking tailgate mechanism, and only care to receive my refund for the bumper.
Final Consumer Response /* (3000, 18, 2015/08/03) */
I wish to reopen the complaint against Citi Tint and Customs because they did not meet the terms of my acceptance of their response. I understand that they take responsibility for my stolen money ($579) for the bumper I paid for and never received, but by not returning my money to me, I will not drop my complaint against the company. I gave ample time to provide a refund of the money I paid them upfront for a bumper that was never given, and have received neither a response nor a refund.

Initial Business Response /* (1000, 5, 2015/08/13) */
[redacted] was contacted on Monday 8/10/2015 after 5:00pm in which she was advised that we would be out on Tuesday morning 8/11/2015 working at a commercial site and would contact her as soon as we returned to our place of business. On 8/09/2015...

before we had a chance to return she called (calls were forwarded to my mobile device that morning she called at 9:23am and 10:44am) and came (left a note on Green Paper stuck in a sign affixed to my building near my rear bay door stating she was going to get a biscuit and come back)by at about 9:00am as seen on our surveillance camera after being advised the night before that I would call her when we came in the next day because I did not know how long it was going to take us to complete the commercial job. We had been here all of 10 minutes if that when [redacted] came back, the front door was still locked as we were still unloading supplies from our commercial job, when I heard banging on the front door, I did state to her that she didn't give me a chance to get back in good and call her and her reply was she was in the area so she stopped once she saw my vehicle was here. I then told her because of my schedule and not being sure that I would have her mother's car back to her in the time in which I had told her it may take that I was simply going to refund her mother her $100 back and I did just that as not to be an inconvenience to her having to utilize someone's vehicle while her vehicle was being repaired, and apologized for any inconveniences this may have caused she asked me why didn't I tell her that the day before so she didn't have to take time off from her job at [redacted] and I told her I had just made a decision about 30 minutes prior to her coming in because I had more work on my plate at the time and my timing was not working out to great, so the best solution I had was to do just what I did refund her mother [redacted] her monies back ($100.00).
With regards to her other claims [redacted] was given customer services that went above and beyond the normal. Her vehicle did take a little longer than expected because part of the work was contracted out and she knew this prior to the work being performed as it had been explained several times to her before and during the process listened to the conversations with the contractor. As per her claim for molding peeling that was not included on her invoice which I have emailed to [redacted]
and she stated on more than one occasion that she was satisfied with the work performed on her vehicle even when we dropped it off to her home out in Colfax / Kernersville NC one night after completion because she did not have a ride to pick it up in which she walked around and looked at the car for about 30 minutes.
As far as all the rescheduling conflicts both sides have had to reschedule for various reasons from Marc's health to her mother [redacted] being hospitalized recently.
So in closing, her mother was given a full refund in which [redacted] signed for and she left. [redacted] will not be given a refund of $300 because she is having a difference of view with Citi Tint & Customs for a service that she had no previous complaints about and will not be receiving $20.00 for gas.
Respectfully Submitted,
Jacqueline
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all their was never a apology from her are Marc ever during any time that my car was in their care. Not sure what they mean by above and beyond. I was told that they would keep my car for 1 week. They had my car from April 14th 2014 till about July 8th 2014. Right st 3 months. I eas told by Marc that he woyld tint my other car for free and do a complete detail . That never happen. During the time my seats were being installed
Marc also painted my hood and the black molding around my car. Within 6mths I had to take it back to get repainted. Now it is flaking again. I stop by the shop two weeks ago on a Friday only because I saw Marc outside. It was opportunity to talk to him. You can never talk to Marc when you call because you are always told he is busy and he will call u back. But I never get a return phone phone call. When I spoke with Marc he told me that after he fixes my mother's seat he would repaint my molding and he would have to keep my car for two days. When I was refunded the deposit for my moms car which I ask to be refunded along time ago and was told by Jae that the had already ordered the the leather. Also that could not refund the leather. I paid this company over a $1000.00 dollars to install seat covers and paint the hood of my car and molding. Actually the hood is chipping as well. Again never an apology for any of the time they had my car. Oh I can remember that I was told three timesthat the material fory seats came in damaged by Marc. Yes I was happy with my seats when I finally got them. But why should I have to call the company to even try and make appointments.They should call me and satisfy the customer. I k ow a $1000.00 may not be alot to them but it is to me. I also as Jae on Tuesday the August the 11th to have Marc to call me about my black molding. So still not return call. So again no follow up. In closing I feel they should refund my money for the black molding so I can take my car someone where else to have it painted. Marc is aware he looked at the chipping two weeks ago and told me he would get it fix. At this point I have lost trust with this company and will take it as a lost. Thank u Revdex.com for helping me with this matter. Again I'm really frustrated how I was treated by this company.