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Citi Trends, Inc.

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I purchased a shirt discounted for $6.00. the person I brought it for could not wear the shirt, too big. I noticed that the sales associate charged me $7.99 for the shirt. I planned to exchange the shirt the next day. Being in Loss Prevention I checked the numbers from the original price to discounted price and they match. I entered the store explained the situation I was over charged and wanted to exchange for smaller size. Sales associate and manager on duty told me that they scan the original bar code even though it has as discounted ticket on it cause customers change prices. I told her I knew cause I work in retail as well. I had no issue with that. However, the discounted ticket bar code matched the original ticket bar code and the manager told me she could not give me the shirt for $6. 00. I think that is misleading the customer.Desired Settlementif you are going to mark an item down, you should make sure the item scans as the mark down price. store needs to notified and issue corrected. you can not have one price on an item for purchase and say it is something else. I will not be shopping there any more

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Description: Women's Apparel Retailers, Men's Clothing Stores, Children's Clothing Stores

Address: 21840 Emery Rd., North Randall, Florida, United States, 44128

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