CITIAIR

Hi,The customer booked a Ticket for passengers with uswhen booking the ticket we have sent him the confirmation mail for the Itinerary he was bookingIn that we have clearly mentioned that Citiair is not responsible for Visa/Meal/BassinetThe passenger knowing this agreed to book the ticket which we didWe are attaching the proof that we have given the information to the passenger before booking the tickets

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They just gave the same reason that they mentioned about the VISA which I have already mentioned in my complaint but they are not agreeing the fact that they did not mention about Transit VISA requirements for the Itinerary they gave, they must inform that itinerary needs a TRANSIT VISA, then the customer will make a call to book it or notHow does a customer know whether a TRANSIT VISA required for his travel, travel agents know very well and in one of the conversations over phone he mentioned that "we generally inform about the Transit VISA for London", which he did not inform me actually and when I asked for the proof, he does not have the proof that he informed me about Transit VISA, he must have just ASSUMED that I am qualified for Transit VISA exemption but I am not qualified for that, instead of accepting his mistake he is just always referring to the yellow highlighted text in the document about a generic term "visa" Regards, [redacted] ***

Customer insisted for the Lowest fare option with this particular routeWe clearly mentioned verbally and by email about valid Visa requirementCustomer also signed our Ticket order form which clearly state valid visa requirement at No(Terms and condition)
E-ticket also clearly state for visa requirement.Customer prefer go with lowest ticket rate vs Middle eastern route which do not require transit visa.Please find the attachment for more information. Conclusion: Citiair mentioned times in writing and verbally informed visa requirement and customer aware of this and did not get Canadian transit visa to travel via Canada.Thank you

Ticketed Date: 07Aug16Ticket number: #*** Due to Passenger action, the flight segment cancelled from HYD to BLRAt the time of chefrom HYD, the *** *** flight segment cancelled by the passenger by mistakeThat's the reason the HYD to BLR segment not shown in
Ticket coupon. FYI, we attached the History of this ticket. 17.SSR OTHS 1S HX CANCELED DUE TO SYSTEM OR PASSENGER ACTION 18.SSR OTHS 1S HX DELETE HX SEGS FROM PNR TO KEEP RES IN SYNCH We recommended passenger to check with airlines, since the tickets are already checked in from BLR to DTWOnce the ticket is check-in, the agent's won't have the access to do the change. Later airlines denied board due to pax action and want the ticket to reissue for the different date by paying the penalty and difference in fareThe pax requested next day(3rd Jan) from HYD, but the seats are not available on 3rd JanSo Passenger purchased a new flight and flown from Hyd on 3rd JanAnd he requested for refund, from our side we tried waiver for the refundBut *** denied wavier for the refund and informed that after departure the ticket has no value as per the fare rule

Hi,The customer booked a Ticket for 3 passengers with us. when booking the ticket we have sent him the confirmation mail for the Itinerary he was booking. In that we have clearly mentioned that Citiair is not responsible for Visa/Meal/Bassinet. The passenger knowing this agreed to book the ticket...

which we did. We are attaching the proof that we have given the information to the passenger before booking the tickets.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have booked travel through citiair and  it is responsible to notify customer in case of travel date changes even if customer has not reconfirmed with airline. The agency just failed in communicating with customer which ended the senior citizens in agony and pain. 
Regards,
[redacted]

1.Schedule change done by AirlinePassengers booked round trip from AMD-ATL, on their
return [redacted] airlines changed the return flight from Atlanta  6th Oct to
7th Oct. Passenger notified Citiair only on 7th Oct. Airlines exchanged the tickets on Oct 6 ,2015. As per...

rule we are not authorized to do
the changes when the ticket is exchanged. And also on purchase of ticket
itself we clearly mentioned that to confirm his trip 3 days prior the
travel.See attached ticket copy with E-Ticket no:Ticket Number :[redacted]Guideline to check 24hours before departure and the above involve 3 Airlines- [redacted] and [redacted].From our side we made conformed booking Airline did schedule change and exchanged ticket for the customer for another date. Once Airline changes and travel agent can't get access to the tool. 24 hours in advance to obtain boarding passes is recommended:[redacted]I hope this helps to understand the scenario.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They just gave the same reason that they mentioned about the VISA which I have already mentioned in my complaint but they are not agreeing the fact that they did not mention about Transit VISA requirements for the Itinerary they gave, they must inform that itinerary needs a TRANSIT VISA, then the customer will make a call to book it or not. How does a customer know whether a TRANSIT VISA required for his travel, travel agents know very well and in one of the conversations over phone he mentioned that "we generally inform about the Transit VISA for London", which he did not inform me actually and when I asked for the proof, he does not have the proof that he informed me about Transit VISA, he must have just ASSUMED that I am qualified for Transit VISA exemption but I am not qualified for that, instead of accepting his mistake he is just always referring to the yellow highlighted text in the document about a generic term "visa"
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This is an utter lie. They never told me about Canadian transit visa requirement and nowhere it is mentioned in the mail or eticket. Yes I hold a valid US H1B visa but they never asked me on that too.They never ever intimated me about any sort of transit visa requirement for that route...all they wanted is to sell the cheapest fare...complete bt and utter nonsense they are talking.