Cities Auto & Finance

purchase a Hyundai elantrawhen I purchase my vehicle from cities auto they told me I cannot purchase the vehicle without a warranty package that the bank would not approve the loan, which I find very strangeI ask two other people that work their a older lady that works in the frontshe also advise the bank would not approve my loan without the warranty packageI contact the bank (credit acceptance) and ask if they require their customer to purchase a warranty before they would finance any vehiclesthe lady immediately advise that is not truecustomers are NOT required to purchase a warrantyvery DISHOEST companyand from reading the complaints on here, they are EXTRMELY ruse to their customersI would not recommend any to do business with this company!

Revdex.com NOTE: Customer 'rebuttal' received via fax to Revdex.com(Complaint auto-closed as 'Answered' over weekend on 6/26; re-opening complaint at this time to give business an opportunity to read customer rebuttal and determine whether it wishes to provide any further comments or offers, etc.) "I [redacted] reject the respond That is not true they was very rude and they has over charge me for the Ford Explorer of the sales price of a $1,more and since I purchase the vehicle on June 30, I had experience several issue with the Ford Explorer and Cities Auto has charge me more than several other repair shop and also they had towed the Ford Explorer to another shop which is called Wholesale Transmission in Blaine Minnesota without my permission and I spoke to the owner Khanh trying to force me to apply for a loan at Nextep funding Lifestyle online texting me the information, and instruction, and (they) were asking me for my e-mail address and my password, so I called Revdex.com and (they) were not register with the state it reside in which Nevadaand I were informed to filled out complaint which I done that.I towed my Ford Explorer from Wholesale Transmission after speaking to Khanh the manager, and got a (call) from Steve at Cities Auto yelling and being very disrespectful to me and a witness at wholesale transmission overheard the whole conversation feeling very bad for me his name is Todd his first day working at Wholesale Transmission in Blaine.Then I called the police and spoke to Office [redacted] case # [redacted] and advised me to take Cities Auto to Civil Court due to multi complaint with Cities Auto of bad servicewith selling (vehicles) from their lot.Officer [redacted] in Crystal Minnesota advised me that Cities Auto treat customer nice when they first purchase a vehicle off they lot, and as soon as they leave they come back they treat them very bad.I was in tears and shock because that is what I experience with them.I didn't want any service from them freeJust wanted them to fix the issue I have all my receipts for my oil changes and my repairsI just didn't let them (do) any of the repairs, because they were very expensive as of ripped off customers.Example: I was at my daughter house in New Hope and my light bulb blew out only one I called them and they charge me $and other shop were very cheaperSo I and my daughter change it ourselves with instruction from (YouTube) it was very easy and quick.Cities Auto was the last place I went to, because they were always overcharging me and taking advantage of meI had no choice when the motor went out less than a year with all the repairs and oil changes.Please stop them from taking advantage of customerAll of they response are not trueI will continue to follow Officer [redacted] concerned and adviseThis really need to stopThanks [redacted] @gmail.com###-###-####"

Initial Business Response / [redacted] (1000, 9, 2015/01/27) */ Received voicemail and e-mail from [redacted] of Cities Auto Sales, indicating that Mr [redacted] was made aware of the warranty purchase on his vehicle at the time of sale E-mail included scanned copies of Retail Installment Contract, 'Superior Protection Plan' Vehicle Service Contract, 'Product Price and Payment Disclosure for Installment Sales', each apparently showing customer signatures Scan is attached Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did sign the agreement, which I mentioned earlier in my complaintBut the Sales Rep never gave me an option to even have an Extended Warranty, so why would I look for it in my agreement I just quickly signed my papers and walked out the door because I thought it was apart of my balance for my carI just found out on 1/22/by my lender I purchased the warrantyIf I purchased a warranty than I should have paperwork telling me who I have my warranty through and informationHe never provided that to me, no number, no pamphlet, no information, I didn't even know the name of the companyThe Sales Rep never offered it to me verbally, especially for that's a lot of moneyI would have never agreed to that verbally, he never spoke about itYes, I signed the paper but I honestly did not know he included it in my agreementHow can a sales rep included something he never offered to me from point of sale

I bought this car and was told that it had new tires and it has been checked out mechanically First of all the tires were well used , three differnt brands and four different tread patterns I called about it and they told me that 99% of all their cars had new tires I guess my car was the only one in the lot that didn't .When I called them they would not do anything about it .Second I test drove the car after a heavy snow fall it rode nice but spun when starting out,so I thought A week later when the roads cleared .I noticed it wasn't tire spin The transmission was shot So they lied all of the way through DO NOT EVEN BOTHER WITH THIS PLACE THEY WILL RIP YOU OFF BLIND

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ We have had no contact with this customerNo message was ever leftContact me if u wish to discuss Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called and left a messageI called on Feb 23rd and called twice on March 7th I talked to the lady whom answers phone and she directed me to service..I talked with guy in service whom kept telling me to bring in to get checked out and price would be $which I told him that I just had it in the shop and knew exactly what needed to be repairedHe kept making sarcastic remarksI than called back and asked to talk to owner receptionist put me to his voicemail where I left a messageI asked for return call and haven't got one as of yetThe truck has been fixed and I have the receiptI love the truck and enjoyed Tom whom helped us just think its fair for dvd to be fixed since it was advertised as has dvd and I be reimbursed for repair costs which was $Tom told us that everything is checked over and we should have zero issues well major leaks is concerningPlease do what is right so we can continue relationship in futureMy number is on file to call me Final Business Response / [redacted] (4000, 10, 2016/03/14) */ I have left Mrs Hammer many messages, including one today @ 933am I would be happy to talk to her about the policy regarding her vehicle purchase Final Consumer Response / [redacted] (2000, 12, 2016/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks Matt for handling this and reimbursing me for the parts