Citifinancial (Centre St N)

Complaint # [redacted] - Ms [redacted] Please be advised, as of 7/20/Ms [redacted] ’s work has been completed in full and all issues have been addressed and remediedUnfortunately the first carpet was sent defective from the manufacturer and because of this set back we did everything to try and accommodate Ms [redacted] ’s schedule for installation of a new carpet and getting her a better quality carpet at no additional expense to herWe at Franklin Tile are happy to say that all work has been repaired and completedDue to the inconvenience with the defective carpet, we ate the $difference in carpetWe also were willing to pay for any damage that we caused that was repaired by another contractorWe were given a verbal number but not a copy of the bill that showed the completed workFinally, we also offered Ms [redacted] an additional $discount for overall inconvenience and goodwillWe at Franklin Tile understand that while things don’t always go as planned, we still try our very best to accommodate issues like thisWe are very happy that all issues have been resolved Thank you, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedReally had not much of a choice They weren't going to adjust price any further
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Complaint #[redacted]- Ms. [redacted]Please be advised, as of 7/20/2015 Ms. [redacted]’s work has been completed in full and all issues have been addressed and remedied. Unfortunately the first carpet was sent defective from the manufacturer and because of this set back we did everything to try and...

accommodate Ms. [redacted]’s schedule for installation of a new carpet and getting her a better quality carpet at no additional expense to her. We at Franklin Tile are happy to say that all work has been repaired and completed. Due to the inconvenience with the defective carpet, we ate the $940.00 difference in carpet. We also were willing to pay for any damage that we caused that was repaired by another contractor. We were given a verbal number but not a copy of the bill that showed the completed work. Finally, we also offered Ms. [redacted] an additional $400.00 discount for overall inconvenience and goodwill. We at Franklin Tile understand that while things don’t always go as planned, we still try our very best to accommodate issues like this. We are very happy that all issues have been resolved.  Thank you, [redacted]