I lost my husband due to lack of care and neglect on September 24,2016, at Brookdale Silver Lake in Everett WashingtonOn September 8, my sister and I walked into his room and found the caregiver standing near his bed looking dumb founded He was freezing and tremblingThe caregiver neglected to check on my husband and he laid in his soaking wet bed with urine from head to toeHe hadn't been checked on, for approximately hours I had a call out to the Head Nurse in charge of all caregivers She came in and was very distressed by what she witnessed and kept apologizing She changed my husband and his bed with my help The next day September 9, another caregiver told me that something was wrong with my husband We both went into his room and found him sitting in his chairHe was cold and coughing up phlegmWe put him to bed and he never got better He died on September 24, I am also writing a letter to the CEO TAndrew S***, at the corporate office in Brentwood, TN
I moved in all excited about retirement and all they offered months into my stay I had bed bugs and frequently had to hike flights due to constant elevator issues Their dining services could not keep up with demandI saw many people who were depressed over the constant to poor management After months if their noneffective bed bug treatment, I had to put my possessions in the dumpster and move out I had no savings to start over, yet they required I pay out a month rent notice to leave I'm okay due to the goodness of kind people, but devastated Do not believe their sales pitch It will cost you everything like it did me
The staff has no idea what is within their company policies. They aren't worth the money they expect from your family and do not back their word at all. They created addendum after addendum after the first initial meeting and state they need an assessment to make a final decision but make a final decision based on conversations through email. They do not call you,everything is done by email. I honestly do not feel that this company knows what they are doing in the least. Professionalism is not something they abide by. If I could give them beyond negative rating, I would.
On November 22, 2016, the Karen M[redacted], the Director of the Brookdale Senior Living in Biloxi placed me under threat of being thrown in jail if I should come to visit my mother within their building. Because of calls made from my mother's emergency call pendant being ignored, I asked the Director, Ms. M[redacted], for a copy of my mother's entire records. Ms. M[redacted] informed me that I(Full POA) only had rights to my mother's medical records. And the director of the assisted living institution stated that she instructs the residents to use their telephone when their emergency call pendants do not gain a response due to the institution being under staffed.
The probable need of Ms. M[redacted] to protect those records from being seen by me led her to call the police to have me removed from the building two days before Thanksgiving. Ms. M[redacted] and the head nurse, Ms. K[redacted], came with the police to my mother's room and in her presence, began to interrogate and threaten me into submission. The situation has frightened my heart and lung patient 86-year-old frail mother into being afraid to sleep. She tells me that she cannot sleep because she fears what type of threats of physical dangers might come into to her room.
Initially, friction began when I acquired evidence that may indicate that Brookdale Senior Living, Inc. as being involved with what I call, "Creative Billing." "Creative Billing" includes billing for services not rendered, double billing, and refunds which later become debts. A major prosecuting attorney's assistant stated that they could not take the case because it only affected one person. I wondered about that answer then, and wonder about it now. If Brookdale Senior Living, Inc. would show blatant billing issues on my mother's bill, how many insurance companies and residents are suffering from the same possible financial fraud treatment throughout the United States?
Why would the director, Ms. M[redacted], of Brookdale Senior Living of Biloxi feel that it is not abusive to have the police brought to one of their resident's rooms to arrest her child for asking for her mother's records? The records were being requested because calls sent from the resident's emergency call pendant were answered after hours of waiting or not at all. These pendants are used to indicate when a person may be having any type of medical emergency. How many people can find and dial a phone while having a deadly attack of some sort?
Can anyone help me with these types of abuses because one day any one of us could find that he or she needs the services rendered by institutions for the disabled and elderly. Would you want your life's savings drained for services that you do not receive while watching your child being threatened jail time for fighting for your rights as a breathing human being?
Sandra S[redacted]
Ss[redacted]@gmail.com
[redacted].[redacted].[redacted]
PS: Please share this statement, feel free to contact me directly, or just help me find assistance. Anything that anyone does to help me with this horribly abusive occurrence within an assisted living institution will be appreciated more than anyone could ever imagine!
This facility is terrible. The food is disgusting, the care is not good, and the attitude of the empoloyees is horrible. My mother was. A resident in their Memory Care unit. Short staffed, untrained, they only work 3 days a weeks so no continuity. No cavities. They have not had a Activities director for over a year. I think this is how they save money especially since very few families visit people in a Memory CAre unit.They do not care about the residence. When you call in with a concern they give you a number and tell you that they will call back in a few days. No name just a number. Do not put any relatives in this place.
My mom was a resident of Brookdale West Orange for 3 1/2 years. The caregivers were wonderful but administrators horrendous. I have been trying to rectify a situation that was resolved months ago but their internal systems are are incompetent. No response for facility or corporate office.
I would never have a family member go to Brookdale. My father went into the assisted living memory care unit. Within the first week he was hospitalized then sent to a psychiatric facility. Where he was not allowed to go back to Brookdale until he was medicated enough so as to compliant with their system. When we were assured our fathers wishes would easily granted. This did not happen as stated. After 2 days at the psych facility he was over medicated and hospitalized for detoxing of the drugs. Eventually my father passed away as a result of the bad care given by Brookdale. Lots of promises and assurances were made by Brookdale but were not put forward. Money was charged for time my father did not live at Brookdale. Please do not send anyone to them!
I lost my husband due to lack of care and neglect on September 24,2016, at Brookdale Silver Lake in Everett WashingtonOn September 8, my sister and I walked into his room and found the caregiver standing near his bed looking dumb founded He was freezing and tremblingThe caregiver neglected to check on my husband and he laid in his soaking wet bed with urine from head to toeHe hadn't been checked on, for approximately hours I had a call out to the Head Nurse in charge of all caregivers She came in and was very distressed by what she witnessed and kept apologizing She changed my husband and his bed with my help The next day September 9, another caregiver told me that something was wrong with my husband We both went into his room and found him sitting in his chairHe was cold and coughing up phlegmWe put him to bed and he never got better He died on September 24, I am also writing a letter to the CEO TAndrew S***, at the corporate office in Brentwood, TN
I moved in all excited about retirement and all they offered months into my stay I had bed bugs and frequently had to hike flights due to constant elevator issues Their dining services could not keep up with demandI saw many people who were depressed over the constant to poor management After months if their noneffective bed bug treatment, I had to put my possessions in the dumpster and move out I had no savings to start over, yet they required I pay out a month rent notice to leave I'm okay due to the goodness of kind people, but devastated Do not believe their sales pitch It will cost you everything like it did me
The staff has no idea what is within their company policies. They aren't worth the money they expect from your family and do not back their word at all. They created addendum after addendum after the first initial meeting and state they need an assessment to make a final decision but make a final decision based on conversations through email. They do not call you,everything is done by email. I honestly do not feel that this company knows what they are doing in the least. Professionalism is not something they abide by. If I could give them beyond negative rating, I would.
On November 22, 2016, the Karen M[redacted], the Director of the Brookdale Senior Living in Biloxi placed me under threat of being thrown in jail if I should come to visit my mother within their building. Because of calls made from my mother's emergency call pendant being ignored, I asked the Director, Ms. M[redacted], for a copy of my mother's entire records. Ms. M[redacted] informed me that I(Full POA) only had rights to my mother's medical records. And the director of the assisted living institution stated that she instructs the residents to use their telephone when their emergency call pendants do not gain a response due to the institution being under staffed.
The probable need of Ms. M[redacted] to protect those records from being seen by me led her to call the police to have me removed from the building two days before Thanksgiving. Ms. M[redacted] and the head nurse, Ms. K[redacted], came with the police to my mother's room and in her presence, began to interrogate and threaten me into submission. The situation has frightened my heart and lung patient 86-year-old frail mother into being afraid to sleep. She tells me that she cannot sleep because she fears what type of threats of physical dangers might come into to her room.
Initially, friction began when I acquired evidence that may indicate that Brookdale Senior Living, Inc. as being involved with what I call, "Creative Billing." "Creative Billing" includes billing for services not rendered, double billing, and refunds which later become debts. A major prosecuting attorney's assistant stated that they could not take the case because it only affected one person. I wondered about that answer then, and wonder about it now. If Brookdale Senior Living, Inc. would show blatant billing issues on my mother's bill, how many insurance companies and residents are suffering from the same possible financial fraud treatment throughout the United States?
Why would the director, Ms. M[redacted], of Brookdale Senior Living of Biloxi feel that it is not abusive to have the police brought to one of their resident's rooms to arrest her child for asking for her mother's records? The records were being requested because calls sent from the resident's emergency call pendant were answered after hours of waiting or not at all. These pendants are used to indicate when a person may be having any type of medical emergency. How many people can find and dial a phone while having a deadly attack of some sort?
Can anyone help me with these types of abuses because one day any one of us could find that he or she needs the services rendered by institutions for the disabled and elderly. Would you want your life's savings drained for services that you do not receive while watching your child being threatened jail time for fighting for your rights as a breathing human being?
Sandra S[redacted]
Ss[redacted]@gmail.com
[redacted].[redacted].[redacted]
PS: Please share this statement, feel free to contact me directly, or just help me find assistance. Anything that anyone does to help me with this horribly abusive occurrence within an assisted living institution will be appreciated more than anyone could ever imagine!
This facility is terrible. The food is disgusting, the care is not good, and the attitude of the empoloyees is horrible. My mother was. A resident in their Memory Care unit. Short staffed, untrained, they only work 3 days a weeks so no continuity. No cavities. They have not had a Activities director for over a year. I think this is how they save money especially since very few families visit people in a Memory CAre unit.They do not care about the residence. When you call in with a concern they give you a number and tell you that they will call back in a few days. No name just a number. Do not put any relatives in this place.
My mom was a resident of Brookdale West Orange for 3 1/2 years. The caregivers were wonderful but administrators horrendous. I have been trying to rectify a situation that was resolved months ago but their internal systems are are incompetent. No response for facility or corporate office.
I would never have a family member go to Brookdale. My father went into the assisted living memory care unit. Within the first week he was hospitalized then sent to a psychiatric facility. Where he was not allowed to go back to Brookdale until he was medicated enough so as to compliant with their system. When we were assured our fathers wishes would easily granted. This did not happen as stated. After 2 days at the psych facility he was over medicated and hospitalized for detoxing of the drugs. Eventually my father passed away as a result of the bad care given by Brookdale. Lots of promises and assurances were made by Brookdale but were not put forward. Money was charged for time my father did not live at Brookdale. Please do not send anyone to them!