Citizen Shipper

I bought a puppy and she was shipped to Nashville, Tenn to citizen shipping and the manager scam me out of most of my money with comments about refunds of 245 thousand dollars. When I knew something my bank account was almost empty. Looking back this manager never revealed his name and never sent pictures of puppy who had been there since last November.

Complaint: [redacted] I am rejecting this response because:They DID NOT reach out to me whatsoeverI sent them numerous emails to their email support team but I NEVER received any responseWhen I posted a negative review online, they only responded asking that I contact their email supportI sent them another email but THEY NEVER REPLIED I also never received any phone call from themMost importantly, THEY HAVEN'T REFUNDED ME Their drivers are also questionableThey hire drivers without any strict background checkI ended up having a driver who was smoking while on the road to transport my pet Regards, [redacted]

We appreciate the opportunity to respond to the customers complaint and are sincerely sorry to hear that you are not satisfied with CitizenShipperChecking your account I do see that you are subscribed to CitizenShipper, and we do not see any cancellation actionsI have cancelled your subscription billing, and have refunded you your most recent paymentTo discuss this further please contact [redacted] Please note, the dispute resolution center is strictly for disputes that arise between shipping customers and driversWe thank you for your understanding in this matter, and thank you for the opportunity to assist you

We're so sorry to hear this and have locked the drivers account so that we can investigate furtherOur customer support staff have issued you a refund which will show on your card in 3-business daysWe apologize for the inconvenience that this has caused and will be reviewing our procedures to
ensure that this does not happen again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAttached is a screenshot of the subscription cancellation email I received on 5/7/There seems to be some technical errors in Citizen Shippers systemThis email had the subject line "Subscription Canceled" whereas the one I received today in response to this complaint was titled "Subscription Expired." I hope this information helps as I would be interested in signing up for citizen shippers services again but am afraid of having my account charged if I wish to end my subscriptionRefund is pending and has not yet been reflected on my account - thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I already sent to the support but no give me a good reason where is my furniture what I’m asking now his or her under your contract so who’s will respond to my problem please try to figure out how to solve the problem
Regards,
*** ***

Hello thereWe're sorry to hear that the customer has had a negative experience with usWe respond to all our emails and we ask that the customer check their junk email folderRegarding a refund, please email us on ***, explain the experience and our customer support staff will work with you on your refund, provided your experience matches our refund requirements

We appreciate the opportunity to respond to the customers complaint and are sincerely sorry to hear that you are not satisfied with CitizenShipper. Checking your account I do see that you are subscribed to CitizenShipper, and we do not see any cancellation actions. I have cancelled your subscription...

billing, and have refunded you your most recent payment. To discuss this further please contact [redacted] Please note, the dispute resolution center is strictly for disputes that arise between shipping customers and drivers. We thank you for your understanding in this matter, and thank you for the opportunity to assist you.

We have reached out to this customer both by email support and by phone. The customers payment to us was already refunded. We do not handle payments to drivers on our site, as they are given directly to the driver, as an independent contractor. Any funds paid to the driver will have to be addressed...

with her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please close claim. Driver finally reached out to me late last night and finally delivered the item. 
Regards,
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me BUT, I double checked the profile of the user (https://www.citizenshipper.com/profile/[redacted]) and they are still active. I will not tolerate it until I see that their profile is shut down. I will email CitizenShipper's support for the next actions on the refund. 
Regards,
[redacted]

We're so sorry to hear about the experience that you had, and would love to work with you to come to an amicable resolution. Please know that many customers have a positive experience with CitizenShipper so this does sound like an exceptional case. I would like to state that we have suspended the...

users account and they are not continuing to use CitizenShipper to acquire new business. We would be more than happy to offer you a refund of your CitizenShipper booking deposit fee. Please contact [redacted]citizenshipper.com to arrange this. Sincerely, The CitizenShipper Team

Hello there, we're so sorry to hear about this. The driver is an indepenant contractor on the site and is not employed by CitizenShipper. Please email [redacted]citizenshipper.com so that our customer support staff can assist you.

Complaint: [redacted]
I am rejecting this response because:1. They DID NOT reach out to me whatsoever. I sent them numerous emails to their email support team but I NEVER received any response. When I posted a negative review online, they only responded asking that I contact their email support. I sent them another email but THEY NEVER REPLIED.  2. I also never received any phone call from them. 3. Most importantly, THEY HAVEN'T REFUNDED ME.  4. Their drivers are also questionable. They hire drivers without any strict background check. I ended up having a driver who was smoking while on the road to transport my pet. 
Regards,
[redacted]