See attached documentIn reference to a customer concern with the id [redacted] for Citizens Bank of Northern Kentucky [redacted] ***,Thank you for taking the time to share your concern We strive to make our service the best in our industry and we can only do so if we know of possible shortcomings Again thanks for your time.In reviewing your account on the December statement we see that you were charged for two returned items that took your account in the negative on December 3, Also, you were charged by an outside vendor on that same day Several days later the vendor credited it back to you Had that charge not gone through on December 3rd, the other two items would still have put you in the negative on the account, resulting in two returned items Six days later another item took the account in the negative An overdraft fee was not imposed at that timeIn early February there were items that overdrew the account Both of those charges were refunded on the same day We strive to work with our clients We are disappointed that you are not happy with the remedy of taking care of three out of the five possible chargesYears ago it was decided that we were not going to accept deposits at our ATM’s due to numerous fraud situations We do accept deposits at our locations either at the teller line, drive-thru or after hours at our night deposit at each location Many of our clients utilize the night depositWe hope that you continue to bank with us We also hope you find our actions and information regarding options for deposits to be favorable Thank you for sharing your concerns and taking the time to make us better to serve you If you have any further questions or concerns, please do not hesitate to reach out to me at [redacted] .Sincerely,Clay H***Vice President Retail/Operations
See attached documentIn reference to a customer concern with the id [redacted] for Citizens Bank of Northern Kentucky [redacted] ***,Thank you for taking the time to share your concern We strive to make our service the best in our industry and we can only do so if we know of possible shortcomings Again thanks for your time.In reviewing your account on the December statement we see that you were charged for two returned items that took your account in the negative on December 3, Also, you were charged by an outside vendor on that same day Several days later the vendor credited it back to you Had that charge not gone through on December 3rd, the other two items would still have put you in the negative on the account, resulting in two returned items Six days later another item took the account in the negative An overdraft fee was not imposed at that timeIn early February there were items that overdrew the account Both of those charges were refunded on the same day We strive to work with our clients We are disappointed that you are not happy with the remedy of taking care of three out of the five possible chargesYears ago it was decided that we were not going to accept deposits at our ATM’s due to numerous fraud situations We do accept deposits at our locations either at the teller line, drive-thru or after hours at our night deposit at each location Many of our clients utilize the night depositWe hope that you continue to bank with us We also hope you find our actions and information regarding options for deposits to be favorable Thank you for sharing your concerns and taking the time to make us better to serve you If you have any further questions or concerns, please do not hesitate to reach out to me at [redacted] .Sincerely,Clay H***Vice President Retail/Operations