Citizen's Communications Corp. Broadband

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

What does that mean it will be reviewed. What im upset about is what she responded with made it look like im lieing. So I wanted a chance to correct her. She put on there she isnt the only person who runs everything there but yet she is when u call u get her for everything if there is an issue u get her or she tells u to write a letter to the board but yet the address is her address so what board? Also I requested my 1 month payment back which was 90.00. On her response she said the board approved it and put it on my account. Well the only account I assume I have is closed since she turned my service off due to an arguement that last 1 -2 mins with my husband about the really horrible service she blamed on my ethernet cord being unpluged but yet it clearly was plugged it I had a connection everyrhing showed that in my home it has such a incredibly slow sleep it couldnt be used my tv ran the speed test plus the daycare 5 mins up the road has same services and theyre internet didnt work either. So it obviously had nothing to do with my ethernet cord. Which is why we are so angry bwcause she wouldnt listen plus she had 1 guy possibly 2 that do the installs or any issues that involve them coming to your home to fix. He usually is the one if you call the help/tech support line afterhours he calls u. This was the 1st time ever in my while time having them that she answered that call it was weird kinda felt like a set up because I had already argued with her in the past about my services. Point is she is bold face lieing to you guys to look good.the 90 00 ill never ever see. The reason I know is I also had to leave a deposit to start my service which the voicemail I kept from the day after she turned my service off she stated I have 30 days to bring in the indoor equipment  or I will not receive my deposit back. What she didnt say on the voicemail is she would be keeping my deposit plus charging me 101.00 on top of that because I received a bill not even 5 days after I contacted the Revdex.com. So if she gives us this 90.00 I can tell u all she will state is it went towards this balance she created because I work until 530 could get to her at by 6pm well she is closed usually by 330 no later then 4. So she has no intentiom on giving me a penny.I may try n mail this to her I hopes to get all the money owe to me but I have a feeling she will say she never got it [redacted]

I recently put a complaint in about a local internet company. She finally back but the information she wrote was incorrect so I wanted to comment on what she said. I dont see anywhere on thete where I can write comments. Because everything she wrote was incorrect plus she said she gave me a credit of my 1 month which is 90.00 to my account however my account is closed so I wont get anything. Plus I cant remember how much the deposit was but I had to make a deposit to start services. She left me a voicemail stating I wont be getting my deposit unkess I drop her box off. I went to do that last fri but they were closed and the night drop slot os only big enough to put letters in. So she has made it impossible for me to give this box back. They close between 3-4pm m-friday well I work til 530pm m-friday so that means ican drop it off and she is keeping my money. On the response she sent it says she credited me 90.00 to my account webi got a bill today in the mail from her statng if I dont drop thia box off them she is chareing me 103.00 for it so not only do I lose my deposit but she is charbing me iver 100.o0 so what 90?like I stated she is the only one running that business with the help of 1 or 2 installers that also take the after hours tech calls. How do I get to write all off this on there to make sure she is corrected on what she is saing because she isnt giving me money back she is charing me more that way I somt see anything back.

I need your help I called and left a voicemail for assistance on what to do here I e never had to do one of these and everything she said she is liwing and to prove it I was forced to call and asl about this 90.00 credit im suppose to receive that she comme ted on Revdex.com. She said the 7 days of service she is charging mw the 90.00. Instead of tbe nor al rate .its 90 for a month. So since there was 7 fays before she turnwd me off she said the 90.00 credit is goinf to that!i did the math 90.00 ÷by 30 or 31 days for August it shohld only be like 2.50 a day or 2.90 ao lile 21 for 7 days not 90 plus I got a bill for august so that being said the 90 she said to Revdex.com that she would be crediting me ill never see like I knew instead she is charging me an outrageous price to ensure I wont get a dime back. Please hep this is what she does to the eldery and all of us in that area we need someone to step in and help thats not fair to make prices up depending on if you like the person its bad enought she turned mt service off when her and my husband had an argument over why we never have the service or speed we pay for.she blamed us and its our fault wgen yet the dyace down the rd had same issue so how can sge blame me its theyre company

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Citizens Communications Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: For clarification there is more than one lady that works at Citizens and [redacted] has spoke to others while calling technical support. In regards to the service, we troubleshoot our equipment and from the information when the call came in the ethernet was unplugged. If the ethernet is unplugged from a status on our end the customer needs to check cables and attempt to bypass the router if one is in place. Troubleshooting escalated from the customer not willing to troubleshoot from our equipment by plugging into their laptop directly. The customer ([redacted]) gave the phone to her husband who started cussing to the point of telling our technician on call to "shut the F[redacted] up." At that point the customer was told to stop cussing but it continued and at that point the service was discontinued. The requested $90 was approved by the board and will be adjusted on the account, but service will not be re-instated. Sent on: 8/19/2016 2:22:57 PM