Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company used bad water meters billing customerAfter a new meter installed at location [redacted] Ave, the bill around $for Nov looks a correct bill But the company billed this account # [redacted] extra as much as $that I never have been serviced beforeRemove the bill $from the total in Nov2014.Regards, [redacted] %
I spoke with Mr [redacted] today and apologized for the inconvenience he experienced After reviewing the account of [redacted] Stthe account was not updated with a mailing address which caused him to not receive billing for the location Almost all of the charges for this location were base fees due to the location having access to our services I explained since the mailing address was not updated I have credited the account and the balance for [redacted] St is now zeroMr [redacted] thanked me for calling and taking care of the issue.Sincerely,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI did get the check in the mailI disagree that this is satisfactory due to process of my refund taking more than daysRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
I spoke with Mr [redacted] and explained the billing on the account since the payment of $2,was received in September The account was on budget which paid the budget ahead with the large payment We discussed the account balance displayed on each bill and how the final balance was accrued The current amount due on the account is $ Mr [redacted] indicated he understood the balance due now and would discuss with his wife We printed and sent the bills out to the customer from May - March 2015.Mr [redacted] indicated he would contact me with any additional questions.Sincerely,Randy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
We have reviewed the account and found per the Terms and Conditions the deposit amount is valid The customer had two returned payments from his bank on 8/7/and again on 10/24/When we received the second returned item we sent a notice to the customer advising that the services would be disconnected for non-payment The customer failed to make the payment in time and the services were disconnectedThis caused the deposit amount to be reviewed and we found that due to the recent events on the account, that the current deposit amount wasn't enough to cover any delinquency on the accountBased on the increased risk associated to his account, Mr [redacted] deposit amount would be calculated using 1/of the annual bill amounts versus the lower risk amount of 1/of the annual bill amounts that was previously used The change resulted in a deposit of $($for gas, $for water, and $for sewer) Mr [redacted] was previously billed $for gas on 9/22/12, $for water on 11/15/13, and $for sewer on 11/15/for a total of $ The difference between the original deposit amount of $and the revised deposit amount of $resulted in the $that was recently charged.Once the bill is paid in full each month, without delinquency or returned bank items, for months, the full deposit will be returned to Mr [redacted]
We reviewed Mr***s account and have adjusted the bill for the highest usage month in December. The amount of $was credited to the account for the adjustment. Also, we removed the late payment charges for the account the last three months in the amount of $28.56. The total
credited to the account was $and the new balance due is $184.92. We have emailed Mr. *** with the information above explaining what has been done to provide an adjustment to the account for the hidden leak due to the water softener being broken.Please let me know if you have any additional questions.Sincerely,***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not a resolution or what was stated on the phone to RandyHe has no record of my cancellation to provide to me along with the fraud that was committed on my accountI would like this to be removed from the credit bureaus or provide documentation of this account which he stated he has no records of before attorneys get involved Regards,*** ***
I spoke with Ms*** today and informed her the refund will be mailed tomorrow and apologized for the delay. The refund check will be for $197.13.We appreciate Ms***s patience as we complete this request.Sincerely,***
I was able to speak with Mr*** today. An order has been scheduled to change the water meter at *** * *** Ave where water is being used but usage isn't being captured on the meter. I discussed the usage for *** *** Drwith Mr*** and our billing area. The usage is
correct although we cannot determine where the water is being used. The new customer is using water within the parameters for this location. I agreed to provide a service recovery for *** Dr in the amount of $which would leave a balance of $23.14. This would bill the location for charges over the timeframe service were in Mr***'s name with very small usage of water. Mr*** agreed and indicated this would resolve his issue. Mr*** will mail in the amount shortly to take care of this billSincerely,
***%
Wastewater rates will see a scheduled increase in 2015. Based on future projected wastewater infrastructure improvement plans, it is possible that there could be additional rate increases in the near future.The sewer rate increases will fund efforts to prevent the discharge of raw
sewage into area rivers and streams, which is caused by a combined sewer system and failing septic tanksOne project that will be funded by the increase is the Deep Rock Tunnel ConnectorThe Deep Rock Tunnel Connector is part of a larger tunnel system that will eventually store million gallons of wastewater before sending it to sewage treatment plants. The Deep Rock Tunnel Connector will extend from the Southport Advanced Wastewater Treatment (AWT) Plant located at Southport Road and Tibbs Avenue, to the block of South West Street, connecting up three of the city’s largest combined sewer overflow pointsMajor construction activities won’t begin until early and the project is scheduled to be completed by “Without an increase in sewer rates, Citizens would not be able to fund Capital Improvement Projects like the Deep Rock Tunnel Connector,” said ***“Its construction will not only prevent raw sewage from flowing into rivers and streams but, in the short-term, it will also create local jobs.” Citizens is also committed to continuing the city’s effort to expand the sewer system to areas of the city that currently operate on septic tanksMore than 25,homes in Marion County are served by private septic systemsSeptic systems have a limited life and eventually fail over timeThe Septic Tank Elimination Program (STEP) will bring sewers to approximately 7,homes by
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
I spoke with Mr*** today and explained the $were transfers from two of his rental locations. There was unauthorized usage at *** * *** Ave of $which was transferred to *** * *** Ave. After researching the information and verifying the faxed eviction paperwork this amount was removed and billed to the tenant at the location during the usage. The $was from *** *** Drwhich was from our previous agreement. The payment was received and applied to *** *** Drand I will have this amount transferred to balance out the charges. Mr*** understands what happened and appreciated the call to correct the billing.Sincerely,***
If Landlord (Mr. *** can provide a lease for previous tenant and proof of eviction that show that he is not responsible for this outstanding balance, we can turn services on
I spoke with Mr*** concerning the debt in question. The debt comes from *** *** *** in ***, **. The service was in Mr*** name from February 6, to July 10, 2012. The final bill was for $and did not include any fraudulent charges. Mr***
indicated he completed his divorce in and asked for the service to be disconnected. Our records do not show a contact from the customer during this time through July 10, 2012. Mr*** indicated paperwork was faxed in to show a police report was completed and indicating his ex-wife was using his information. Our Revenue Assurance area was unable to find paperwork for this account.The bill is accurate and being charged to the correct party based on our research. Mr*** would need to work with his ex-wife or the landlord to determine who should be responsible for the final bill. Sincerely,Randy
We were unable to complete the customer's request to stop the service due to no access to the equipment because of dog that was in the yard We spoke with the customer yesterday and she advised that the dog is no longer at the property, so we rescheduled the work order for today (11/21)We
were able to complete the work for the customer today and have stopped service in her name We were also able to obtain billing information for the new customer, which is Ms***'s ex-husband.Mr. *** has committed to being responsible for the bills from the original date requested by Ms***, 9/30/ Ms*** will receive a final bill in the mail in the next few days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information provided by Citizens Energy Group is invalidMy services were NOT disconnected after the second check was returned, after 10/24/The balance on the account was paid in full after I found out about the returned checkThere was NOT a notification sent to me about thisMy services have not been disconnected since November of last year.This just goes to show the inaccuracies with their records, information and attempts to gouge customers more money so they can earn the interest off of our "security deposits", while their customers who make an honest mistake struggle to keep their heat on and keep a roof over their heads because they are forced to pay outrageous security deposits.And now I am force to pay a $surcharge to pay using a credit card because you will not accept checks anymore from meJust another way to rip-off honest people.?I do not require a response back
Regards,
*** ***
I left a message for [redacted] to contact me concerning the charges for [redacted] The service was placed into [redacted] name at [redacted] on November 21, 2015. The account was charged a deposit of $200. A balance of $147.04 was transferred from [redacted] Dr and a...
balance of $447.83 was transferred from [redacted] [redacted] paid $594.87 on November 18 to begin service and the check was returned indicating "not authorized".
The account billed on December 15, 2015 with current charges of $343.79 ($200 deposit + $11 return check fee + $132.79 current charges) and transfer charges of $594.87 for a total due of $938.66. [redacted] made a payment of $938.66 on January 5, 2016 and the check was returned for insufficient funds. The account was charged an additional $11.00 return check fee. The total balance due is now $949.66. A letter was mailed to [redacted] on January 8, 2016 indicating the returned check would need to be paid in guaranteed funds or services could be discontinued within 5 days. All services are active at this time. An associate agreed on January 13, 2016 to accept $594.87 in guaranteed funds to set up arrangements.
Sincerely,
Randy
by the business in reference to complaint ID[redacted], and I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did get the check in the mail. I disagree that this is satisfactory due to process of my refund taking more than 30 days.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company used bad water meters billing customerAfter a new meter installed at location [redacted] Ave, the bill around $for Nov looks a correct bill But the company billed this account # [redacted] extra as much as $that I never have been serviced beforeRemove the bill $from the total in Nov2014.Regards, [redacted] %
I spoke with Mr [redacted] today and apologized for the inconvenience he experienced After reviewing the account of [redacted] Stthe account was not updated with a mailing address which caused him to not receive billing for the location Almost all of the charges for this location were base fees due to the location having access to our services I explained since the mailing address was not updated I have credited the account and the balance for [redacted] St is now zeroMr [redacted] thanked me for calling and taking care of the issue.Sincerely,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI did get the check in the mailI disagree that this is satisfactory due to process of my refund taking more than daysRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
I spoke with Mr [redacted] and explained the billing on the account since the payment of $2,was received in September The account was on budget which paid the budget ahead with the large payment We discussed the account balance displayed on each bill and how the final balance was accrued The current amount due on the account is $ Mr [redacted] indicated he understood the balance due now and would discuss with his wife We printed and sent the bills out to the customer from May - March 2015.Mr [redacted] indicated he would contact me with any additional questions.Sincerely,Randy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
We have reviewed the account and found per the Terms and Conditions the deposit amount is valid The customer had two returned payments from his bank on 8/7/and again on 10/24/When we received the second returned item we sent a notice to the customer advising that the services would be disconnected for non-payment The customer failed to make the payment in time and the services were disconnectedThis caused the deposit amount to be reviewed and we found that due to the recent events on the account, that the current deposit amount wasn't enough to cover any delinquency on the accountBased on the increased risk associated to his account, Mr [redacted] deposit amount would be calculated using 1/of the annual bill amounts versus the lower risk amount of 1/of the annual bill amounts that was previously used The change resulted in a deposit of $($for gas, $for water, and $for sewer) Mr [redacted] was previously billed $for gas on 9/22/12, $for water on 11/15/13, and $for sewer on 11/15/for a total of $ The difference between the original deposit amount of $and the revised deposit amount of $resulted in the $that was recently charged.Once the bill is paid in full each month, without delinquency or returned bank items, for months, the full deposit will be returned to Mr [redacted]
We reviewed Mr***s account and have adjusted the bill for the highest usage month in December. The amount of $was credited to the account for the adjustment. Also, we removed the late payment charges for the account the last three months in the amount of $28.56. The total
credited to the account was $and the new balance due is $184.92. We have emailed Mr. *** with the information above explaining what has been done to provide an adjustment to the account for the hidden leak due to the water softener being broken.Please let me know if you have any additional questions.Sincerely,***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not a resolution or what was stated on the phone to RandyHe has no record of my cancellation to provide to me along with the fraud that was committed on my accountI would like this to be removed from the credit bureaus or provide documentation of this account which he stated he has no records of before attorneys get involved Regards,*** ***
I spoke with Ms*** today and informed her the refund will be mailed tomorrow and apologized for the delay. The refund check will be for $197.13.We appreciate Ms***s patience as we complete this request.Sincerely,***
I was able to speak with Mr*** today. An order has been scheduled to change the water meter at *** * *** Ave where water is being used but usage isn't being captured on the meter. I discussed the usage for *** *** Drwith Mr*** and our billing area. The usage is
correct although we cannot determine where the water is being used. The new customer is using water within the parameters for this location. I agreed to provide a service recovery for *** Dr in the amount of $which would leave a balance of $23.14. This would bill the location for charges over the timeframe service were in Mr***'s name with very small usage of water. Mr*** agreed and indicated this would resolve his issue. Mr*** will mail in the amount shortly to take care of this billSincerely,
***%
Wastewater rates will see a scheduled increase in 2015. Based on future projected wastewater infrastructure improvement plans, it is possible that there could be additional rate increases in the near future.The sewer rate increases will fund efforts to prevent the discharge of raw
sewage into area rivers and streams, which is caused by a combined sewer system and failing septic tanksOne project that will be funded by the increase is the Deep Rock Tunnel ConnectorThe Deep Rock Tunnel Connector is part of a larger tunnel system that will eventually store million gallons of wastewater before sending it to sewage treatment plants. The Deep Rock Tunnel Connector will extend from the Southport Advanced Wastewater Treatment (AWT) Plant located at Southport Road and Tibbs Avenue, to the block of South West Street, connecting up three of the city’s largest combined sewer overflow pointsMajor construction activities won’t begin until early and the project is scheduled to be completed by “Without an increase in sewer rates, Citizens would not be able to fund Capital Improvement Projects like the Deep Rock Tunnel Connector,” said ***“Its construction will not only prevent raw sewage from flowing into rivers and streams but, in the short-term, it will also create local jobs.” Citizens is also committed to continuing the city’s effort to expand the sewer system to areas of the city that currently operate on septic tanksMore than 25,homes in Marion County are served by private septic systemsSeptic systems have a limited life and eventually fail over timeThe Septic Tank Elimination Program (STEP) will bring sewers to approximately 7,homes by
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
I spoke with Mr*** today and explained the $were transfers from two of his rental locations. There was unauthorized usage at *** * *** Ave of $which was transferred to *** * *** Ave. After researching the information and verifying the faxed eviction paperwork this amount was removed and billed to the tenant at the location during the usage. The $was from *** *** Drwhich was from our previous agreement. The payment was received and applied to *** *** Drand I will have this amount transferred to balance out the charges. Mr*** understands what happened and appreciated the call to correct the billing.Sincerely,***
If Landlord (Mr. *** can provide a lease for previous tenant and proof of eviction that show that he is not responsible for this outstanding balance, we can turn services on
I spoke with Mr*** concerning the debt in question. The debt comes from *** *** *** in ***, **. The service was in Mr*** name from February 6, to July 10, 2012. The final bill was for $and did not include any fraudulent charges. Mr***
indicated he completed his divorce in and asked for the service to be disconnected. Our records do not show a contact from the customer during this time through July 10, 2012. Mr*** indicated paperwork was faxed in to show a police report was completed and indicating his ex-wife was using his information. Our Revenue Assurance area was unable to find paperwork for this account.The bill is accurate and being charged to the correct party based on our research. Mr*** would need to work with his ex-wife or the landlord to determine who should be responsible for the final bill. Sincerely,Randy
We were unable to complete the customer's request to stop the service due to no access to the equipment because of dog that was in the yard We spoke with the customer yesterday and she advised that the dog is no longer at the property, so we rescheduled the work order for today (11/21)We
were able to complete the work for the customer today and have stopped service in her name We were also able to obtain billing information for the new customer, which is Ms***'s ex-husband.Mr. *** has committed to being responsible for the bills from the original date requested by Ms***, 9/30/ Ms*** will receive a final bill in the mail in the next few days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information provided by Citizens Energy Group is invalidMy services were NOT disconnected after the second check was returned, after 10/24/The balance on the account was paid in full after I found out about the returned checkThere was NOT a notification sent to me about thisMy services have not been disconnected since November of last year.This just goes to show the inaccuracies with their records, information and attempts to gouge customers more money so they can earn the interest off of our "security deposits", while their customers who make an honest mistake struggle to keep their heat on and keep a roof over their heads because they are forced to pay outrageous security deposits.And now I am force to pay a $surcharge to pay using a credit card because you will not accept checks anymore from meJust another way to rip-off honest people.?I do not require a response back
Regards,
*** ***
I left a message for [redacted] to contact me concerning the charges for [redacted] The service was placed into [redacted] name at [redacted] on November 21, 2015. The account was charged a deposit of $200. A balance of $147.04 was transferred from [redacted] Dr and a...
balance of $447.83 was transferred from [redacted] [redacted] paid $594.87 on November 18 to begin service and the check was returned indicating "not authorized".
The account billed on December 15, 2015 with current charges of $343.79 ($200 deposit + $11 return check fee + $132.79 current charges) and transfer charges of $594.87 for a total due of $938.66. [redacted] made a payment of $938.66 on January 5, 2016 and the check was returned for insufficient funds. The account was charged an additional $11.00 return check fee. The total balance due is now $949.66. A letter was mailed to [redacted] on January 8, 2016 indicating the returned check would need to be paid in guaranteed funds or services could be discontinued within 5 days. All services are active at this time. An associate agreed on January 13, 2016 to accept $594.87 in guaranteed funds to set up arrangements.
Sincerely,
Randy
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID[redacted], and I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did get the check in the mail. I disagree that this is satisfactory due to process of my refund taking more than 30 days.
Regards,
[redacted]