Hello,We have absolutely nothing to do with the [redacted] website and links listed in the complaint: [redacted] [redacted] Please inform the the complaint issuer that they need to contact [redacted] as we have no affiliation, relationship, or any other ties to that company.Thank you,*! Support Team
Complaint: [redacted] I am rejecting this response because: I just looked through my email for the last years and did not receive this replyHad I gotten it, I would have responded immediately! So are you saying that if I supply the info you are requesting, you will remove it for me? Done and done Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I sent a certified registered document containing the information Citizens Information Associates requires, and [redacted] Returned to Sender rather than signing and accepting the documentation Regards, [redacted]
Hello,Thank you for allowing us to respondWe received a record removal email inquiry from [redacted] on January 21, in which we immediately replied with our policy (see attached)To date, [redacted] has never bothered responding, instead filing a claim with the Revdex.comWe made our policy abundantly clear in our email correspondence:If your case was sealed, expunged, ordered non-disclosure or restricted, or the person is deceased, we will gladly remove your record with proper legal documentationOnce the documents have been received and verified, we will remove the record within business daysPlease reply to this email with the following.NOTE: All information is required for consideration:1) A link to the record on our website you would like to remove (please copy and paste the URL)2) Full Name as it appears on the website3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courtsor other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceasedA screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removalsPlease know that we are fully compliant with all state and federal laws regarding the publication of factual arrest informationWe are not required to remove any records under the 1st AmendmentWe have obtained these records under the applicable public information, open records, and/or freedom of information laws There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violationsTo that end, we do not accept or allow payment of any kind for a record removal.Again, as a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws We also remove the records of individuals that have deceasedFor these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal.Once [redacted] submits his legal documentation demonstrating his arrests have been expunged, sealed or ordered non-disclosure, we will gladly, free of any charge, immediately remove the pertinent records from our databaseHe may simply do so by replying to our original email correspondence, or send directly to [redacted] .Thank you, [redacted]
Hello, We are in receipt of the complaint made by *** [redacted] regarding our record removal policy and processWe have only received one true communication from *** [redacted] (he submitted "comments" within seconds of each other to our Contact form online only, no direct email communication) and we immediately responded with our policy and processHe never responded back, nor did he ever provide the required information necessary for record removal considerationWe attached a copy of our written correspondence It is important to point out, [redacted] has no legal basis for his complaint with our businessPlease know that we are fully compliant with all state and federal laws regarding the publication of factual arrest informationWe are not required to remove any records under the 1st Amendment We have obtained these records under the applicable public information, open records, and/or freedom of information laws There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory lawsWe also remove the records of individuals that have deceasedFor these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal [redacted] has failed or refused to provide us with any of this required information for removal considerationOnce he does, we will remove his record within the business days as stipulated in our terms Once again as clearly defined in the email sent to [redacted] , here is the information we require for removal consideration: 1) A link to the record on our website he would like to remove (please copy and paste the URL) 2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courtsor other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceasedA screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable) NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc casesare not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals Thank you again for contacting us, we look forward to resolving this complaint Sincerely, [redacted] ***
Complaint: ***
I am rejecting this response because:
*** *** *** bustedmugshots.com and http://www.mugshotsonline.com/ provided website phone contact is a recording and in no way a custemor can talk to any of his represinitivesWhile he claims that he does not charge for removal of records, he owns and operates an array of websites seeking money to remove mugshotsThis is an extortion, since extortion requires to post the image unless the mugshot subject pays
*** *** has had his own run-ins with the lawAs a young man he was found guilty of illegal consumption of alcohol as a minor, delivering/manufacturing of cannabis, trespassing into a car and drunk drivingA court sentenced him to days in jail for the drug charge and days for the drunk driving offense
Please read below link
***
***
'Cyber-stalked by creepy vigilante justice': The mugshots website that names and shamesbut will scrub your record clean for the right fee
Read more: ***
Follow us: *** on *** | *** on ***
*** ***
Regards,
*** ***
Thank you for contacting us regarding the login issue Mr*** had experiencedThe account had two email addressed associated with it, *** and ***, and the password he established had not been confirmedWe received Mr***
email and phone message this morning and immediately responded by sending him a password reset and direct link to subscription services using email address *** as his account emailWe hope this resolved the issue to his satisfaction
To that end, given his frustration with the issue, we would like to extend his subscription an extra days as restitution for the problem
Again, thank you, and we sincerely apologize to Mr*** for the issue he experienced
Best regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kevin ***
Once again, please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered not guilty, sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We as that Mr. [redacted] please reply to email [redacted] with the following. NOTE: All information is required for consideration1) A link to the record on our website he would like to remove (please copy and paste the URL)2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from his court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case not guilty, expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).
NOTE: Deferred, reduced, nolo contendere, no bill, guilty, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. This will be our final response to this complaint as we clearly define our policy of removing arrest information legally published on our website and contact information.
Complaint: [redacted]
I am rejecting this response because:I sent a certified registered document containing the information Citizens Information Associates requires, and [redacted] Returned to Sender rather than signing and accepting the documentation.
Regards,
[redacted]
Hello,
Thank you for allowing us a chance to respond. First, it's important to note [redacted] was not telling the truth when he stated he has not been able to communicate with us. Our contact information including phone number and email address are published on the home page of our...
website www.BustedMugshots.com, as well as a dedicated contact tab and form. Attached you will find the correspondence exchanged via email between [redacted] and our customer service team. We have legally and simply asked him to provide necessary court documentation as proof of his claim of his arrest record(s) expungement, but he has ignored this requirement for removal from our website. It's also important to note [redacted] has multiple arrests on our website, "BustedMugshots.com", as well as many others, including "Mugshots.com" which he referenced multiple times in his complaint. We have absolutely no relationship with that website and his complaint with them should be directed accordingly. Finally, as evidenced in the communication history we provided, [redacted] has not provided any sealing or expungement information for a single one of his multiple arrests: [redacted]
As we informed [redacted], please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations.
As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We never accept payment of any find for a record removal nor do we have an "affiliate" which will remove an arrest record from our website for a fee. This issue is again with "Mugshots.com", not our website.
Unfortunately [redacted] did not submit authentic Florida expungement documentation that states that the arrest information has been sealed, expunged or court ordered non-disclosure,
which is a requirement for immediate removal from our website. We also informed him that dismissed, disposed, nolle prosse, no action, no file, reduced charges, etc cases. are not the same as court ordered sealed/expunged/non-disclosure records and do not qualify for removal until sealed or expunged. We directed him to review the laws for sealing or expunging an arrest record in Florida here: [redacted]
Once his arrest is expunged or sealed, we simply require he please send us the court documentation for immediate removal processing.
Best Regards,
[redacted]
BustedMugshots.com
Hello,Thank you for allowing us to respond. We received a record removal email inquiry from [redacted] on January 21, 2015 in which we immediately replied with our policy (see attached). To date, [redacted] has never bothered responding, instead filing a false claim with the Revdex.com. We made our...
policy abundantly clear in our email correspondence:If your case was sealed, expunged, ordered non-disclosure or restricted, or the person is deceased, we will gladly remove your record with proper legal documentation. Once the documents have been received and verified, we will remove the record within 3 business days. Please reply to this email with the following.NOTE: All information is required for consideration:1) A link to the record on our website you would like to remove (please copy and paste the URL)2) Full Name as it appears on the website3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. To that end, we do not accept or allow payment of any kind for a record removal.Again, as a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal.Once [redacted] submits his legal documentation demonstrating his 3 arrests have been expunged, sealed or ordered non-disclosure, we will gladly, free of any charge, immediately remove the pertinent records from our database. He may simply do so by replying to our original email correspondence, or send directly to [redacted].Thank you,
[redacted]
[redacted]
Hello,We have given Mr. [redacted] a reply in 2015 for his removal request and he failed to respond. We have attached a copy of the correspondance. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not...
required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered not guilty, sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We as that Mr. [redacted] please reply to email [redacted] with the following. NOTE: All information is required for consideration1) A link to the record on our website he would like to remove (please copy and paste the URL)2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from his court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case not guilty, expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable). NOTE: Deferred, reduced, nolo contendere, no bill, guilty, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. Thank you again for contacting us.
Hello,We have absolutely nothing to do with the [redacted] website and links listed in the complaint:[redacted]...
[redacted]
Please inform the the complaint issuer that they need to contact [redacted] as we have no affiliation, relationship, or any other ties to that company.Thank you,*! Support Team
Hello,
We are in receipt of the complaint made by [redacted] [redacted] regarding our record removal policy and process. We have only received one true communication from [redacted] [redacted] (he submitted 3 "comments" within seconds of each other to our Contact form online...
only, no direct email communication) and we immediately responded with our policy and process. He never responded back, nor did he ever provide the required information necessary for record removal consideration. We attached a copy of our written correspondence.
It is important to point out, [redacted] has no legal basis for his complaint with our business. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal[redacted] has failed or refused to provide us with any of this required information for removal consideration. Once he does, we will remove his record within the 3 business days as stipulated in our terms.
Once again as clearly defined in the email sent to [redacted], here is the information we require for removal consideration:
1) A link to the record on our website he would like to remove (please copy and paste the URL)
2) Full Name as it appears on the website
3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).
NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases. are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals.
Thank you again for contacting us, we look forward to resolving this complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I DID send all 3 of those requested things! Please just remove me from your database!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I just looked through my email for the last 3 years and did not receive this reply. Had I gotten it, I would have responded immediately! So are you saying that if I supply the info you are requesting, you will remove it for me? Done and done.
Regards,
[redacted]
Hello,We have absolutely nothing to do with the [redacted] website and links listed in the complaint: [redacted] [redacted] Please inform the the complaint issuer that they need to contact [redacted] as we have no affiliation, relationship, or any other ties to that company.Thank you,*! Support Team
Complaint: [redacted] I am rejecting this response because: I just looked through my email for the last years and did not receive this replyHad I gotten it, I would have responded immediately! So are you saying that if I supply the info you are requesting, you will remove it for me? Done and done Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I sent a certified registered document containing the information Citizens Information Associates requires, and [redacted] Returned to Sender rather than signing and accepting the documentation Regards, [redacted]
Hello,Thank you for allowing us to respondWe received a record removal email inquiry from [redacted] on January 21, in which we immediately replied with our policy (see attached)To date, [redacted] has never bothered responding, instead filing a claim with the Revdex.comWe made our policy abundantly clear in our email correspondence:If your case was sealed, expunged, ordered non-disclosure or restricted, or the person is deceased, we will gladly remove your record with proper legal documentationOnce the documents have been received and verified, we will remove the record within business daysPlease reply to this email with the following.NOTE: All information is required for consideration:1) A link to the record on our website you would like to remove (please copy and paste the URL)2) Full Name as it appears on the website3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courtsor other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceasedA screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removalsPlease know that we are fully compliant with all state and federal laws regarding the publication of factual arrest informationWe are not required to remove any records under the 1st AmendmentWe have obtained these records under the applicable public information, open records, and/or freedom of information laws There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violationsTo that end, we do not accept or allow payment of any kind for a record removal.Again, as a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws We also remove the records of individuals that have deceasedFor these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal.Once [redacted] submits his legal documentation demonstrating his arrests have been expunged, sealed or ordered non-disclosure, we will gladly, free of any charge, immediately remove the pertinent records from our databaseHe may simply do so by replying to our original email correspondence, or send directly to [redacted] .Thank you, [redacted]
Hello, We are in receipt of the complaint made by *** [redacted] regarding our record removal policy and processWe have only received one true communication from *** [redacted] (he submitted "comments" within seconds of each other to our Contact form online only, no direct email communication) and we immediately responded with our policy and processHe never responded back, nor did he ever provide the required information necessary for record removal considerationWe attached a copy of our written correspondence It is important to point out, [redacted] has no legal basis for his complaint with our businessPlease know that we are fully compliant with all state and federal laws regarding the publication of factual arrest informationWe are not required to remove any records under the 1st Amendment We have obtained these records under the applicable public information, open records, and/or freedom of information laws There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory lawsWe also remove the records of individuals that have deceasedFor these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal [redacted] has failed or refused to provide us with any of this required information for removal considerationOnce he does, we will remove his record within the business days as stipulated in our terms Once again as clearly defined in the email sent to [redacted] , here is the information we require for removal consideration: 1) A link to the record on our website he would like to remove (please copy and paste the URL) 2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courtsor other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceasedA screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable) NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc casesare not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals Thank you again for contacting us, we look forward to resolving this complaint Sincerely, [redacted] ***
Complaint: ***
I am rejecting this response because:
*** *** *** bustedmugshots.com and http://www.mugshotsonline.com/ provided website phone contact is a recording and in no way a custemor can talk to any of his represinitivesWhile he claims that he does not charge for removal of records, he owns and operates an array of websites seeking money to remove mugshotsThis is an extortion, since extortion requires to post the image unless the mugshot subject pays
*** *** has had his own run-ins with the lawAs a young man he was found guilty of illegal consumption of alcohol as a minor, delivering/manufacturing of cannabis, trespassing into a car and drunk drivingA court sentenced him to days in jail for the drug charge and days for the drunk driving offense
Please read below link
***
***
'Cyber-stalked by creepy vigilante justice': The mugshots website that names and shamesbut will scrub your record clean for the right fee
Read more: ***
Follow us: *** on *** | *** on ***
*** ***
Regards,
*** ***
Thank you for contacting us regarding the login issue Mr*** had experiencedThe account had two email addressed associated with it, *** and ***, and the password he established had not been confirmedWe received Mr***
email and phone message this morning and immediately responded by sending him a password reset and direct link to subscription services using email address *** as his account emailWe hope this resolved the issue to his satisfaction
To that end, given his frustration with the issue, we would like to extend his subscription an extra days as restitution for the problem
Again, thank you, and we sincerely apologize to Mr*** for the issue he experienced
Best regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kevin ***
Once again, please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered not guilty, sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We as that Mr. [redacted] please reply to email [redacted] with the following. NOTE: All information is required for consideration1) A link to the record on our website he would like to remove (please copy and paste the URL)2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from his court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case not guilty, expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).
NOTE: Deferred, reduced, nolo contendere, no bill, guilty, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. This will be our final response to this complaint as we clearly define our policy of removing arrest information legally published on our website and contact information.
Complaint: [redacted]
I am rejecting this response because:I sent a certified registered document containing the information Citizens Information Associates requires, and [redacted] Returned to Sender rather than signing and accepting the documentation.
Regards,
[redacted]
Hello,
Thank you for allowing us a chance to respond. First, it's important to note [redacted] was not telling the truth when he stated he has not been able to communicate with us. Our contact information including phone number and email address are published on the home page of our...
website www.BustedMugshots.com, as well as a dedicated contact tab and form. Attached you will find the correspondence exchanged via email between [redacted] and our customer service team. We have legally and simply asked him to provide necessary court documentation as proof of his claim of his arrest record(s) expungement, but he has ignored this requirement for removal from our website. It's also important to note [redacted] has multiple arrests on our website, "BustedMugshots.com", as well as many others, including "Mugshots.com" which he referenced multiple times in his complaint. We have absolutely no relationship with that website and his complaint with them should be directed accordingly. Finally, as evidenced in the communication history we provided, [redacted] has not provided any sealing or expungement information for a single one of his multiple arrests: [redacted]
As we informed [redacted], please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations.
As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We never accept payment of any find for a record removal nor do we have an "affiliate" which will remove an arrest record from our website for a fee. This issue is again with "Mugshots.com", not our website.
Unfortunately [redacted] did not submit authentic Florida expungement documentation that states that the arrest information has been sealed, expunged or court ordered non-disclosure,
which is a requirement for immediate removal from our website. We also informed him that dismissed, disposed, nolle prosse, no action, no file, reduced charges, etc cases. are not the same as court ordered sealed/expunged/non-disclosure records and do not qualify for removal until sealed or expunged. We directed him to review the laws for sealing or expunging an arrest record in Florida here: [redacted]
Once his arrest is expunged or sealed, we simply require he please send us the court documentation for immediate removal processing.
Best Regards,
[redacted]
BustedMugshots.com
Hello,Thank you for allowing us to respond. We received a record removal email inquiry from [redacted] on January 21, 2015 in which we immediately replied with our policy (see attached). To date, [redacted] has never bothered responding, instead filing a false claim with the Revdex.com. We made our...
policy abundantly clear in our email correspondence:If your case was sealed, expunged, ordered non-disclosure or restricted, or the person is deceased, we will gladly remove your record with proper legal documentation. Once the documents have been received and verified, we will remove the record within 3 business days. Please reply to this email with the following.NOTE: All information is required for consideration:1) A link to the record on our website you would like to remove (please copy and paste the URL)2) Full Name as it appears on the website3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. To that end, we do not accept or allow payment of any kind for a record removal.Again, as a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal.Once [redacted] submits his legal documentation demonstrating his 3 arrests have been expunged, sealed or ordered non-disclosure, we will gladly, free of any charge, immediately remove the pertinent records from our database. He may simply do so by replying to our original email correspondence, or send directly to [redacted].Thank you,
[redacted]
[redacted]
Hello,We have given Mr. [redacted] a reply in 2015 for his removal request and he failed to respond. We have attached a copy of the correspondance. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not...
required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered not guilty, sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal. We as that Mr. [redacted] please reply to email [redacted] with the following. NOTE: All information is required for consideration1) A link to the record on our website he would like to remove (please copy and paste the URL)2) Full Name as it appears on the website 3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from his court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case not guilty, expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable). NOTE: Deferred, reduced, nolo contendere, no bill, guilty, etc cases are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals. Thank you again for contacting us.
Hello,We have absolutely nothing to do with the [redacted] website and links listed in the complaint:[redacted]...
[redacted]
Please inform the the complaint issuer that they need to contact [redacted] as we have no affiliation, relationship, or any other ties to that company.Thank you,*! Support Team
Hello,
We are in receipt of the complaint made by [redacted] [redacted] regarding our record removal policy and process. We have only received one true communication from [redacted] [redacted] (he submitted 3 "comments" within seconds of each other to our Contact form online...
only, no direct email communication) and we immediately responded with our policy and process. He never responded back, nor did he ever provide the required information necessary for record removal consideration. We attached a copy of our written correspondence.
It is important to point out, [redacted] has no legal basis for his complaint with our business. Please know that we are fully compliant with all state and federal laws regarding the publication of factual arrest information. We are not required to remove any records under the 1st Amendment. We have obtained these records under the applicable public information, open records, and/or freedom of information laws. There are no laws that prohibit us from publishing factual events such as arrests, bookings, and/or violations. As a courtesy, we will remove records that have been ordered sealed, expunged, or non-disclosed under state statutory laws. We also remove the records of individuals that have deceased. For these cases, we do require a copy of the court order, or a copy of the death certificate in order to process the removal[redacted] has failed or refused to provide us with any of this required information for removal consideration. Once he does, we will remove his record within the 3 business days as stipulated in our terms.
Once again as clearly defined in the email sent to [redacted], here is the information we require for removal consideration:
1) A link to the record on our website he would like to remove (please copy and paste the URL)
2) Full Name as it appears on the website
3) A copy, preferably in PDF, .JPG or .PNG format, of the official documentation from your court of jurisdiction or sheriff's office - such as a Case Disposition, letter from the Clerk of Courts. or other official documentation – proving case expunged, sealed, ordered non-disclosure, or an obituary proving the person is deceased. A screen shot of online records or a photo of the document is acceptable (please make sure the entire document is clearly readable).
NOTE: Dismissed, nolle prosse, no action, no file, no bill, etc cases. are not the same as court ordered sealed/expunged/non-disclosure/restricted cases and do not qualify for removals.
Thank you again for contacting us, we look forward to resolving this complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I DID send all 3 of those requested things! Please just remove me from your database!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I just looked through my email for the last 3 years and did not receive this reply. Had I gotten it, I would have responded immediately! So are you saying that if I supply the info you are requesting, you will remove it for me? Done and done.
Regards,
[redacted]