Citizens Law Group, LTD

Given that this matter is governed by attorney client privilege we cannot address this directly without the client agreeing to waive privilege so that we can discuss specifics with youThat being said, we never referred Mr [redacted] to any other law firms and his assertions are, quite frankly, untrueFurthermore, Mr [redacted] has been abusive to my staff and refused to engage in any meaningful conversation concerning his case as he chooses only to yell and get aggressive with my employee rather than discuss ways to obtain a solution to his specific situation

I have offered the letter several times in this email thread aloneEverything has been very clearly laid outI'm more than happy to send the letter if she wants to provide an updated an address if this will put everything to rest

Hello, about two years ago I filed a case with Law Citizen Group (probate) regarding a name change on one of my propertiesI was told $3,would take care of all the paper workI was skeptical at first when I was asked to pay the whole ammount (listed above) but was told that without payment the lawyer wouldn't continue with the caseI agreed to pay and was told that within to months everything would be done and the property would be under my name well the time came to see results and and nothing was provided to meI asked if he had been to court to settle the issue he said yes that he had been to the [redacted] center courtHe said that he had to do another appointment that seemed strange to me, so I went and checked at the courthouse to see if he had shown up to the courtI was told that he had missed the appointment I called my lawyer and was told he would be gone for a month since he had gone on vacationThrough out time excuses after excuses were given to me I finally decided to go see him last week 10/12/I was told the case was done I asked if I could have my paperwork back he said no because it was part of his work and he would keep it for records but I also asked if he had paperwork stating that the case was closed from the courthouse he said he didn'tI asked for my money and my paper work back he said he would give me neither

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Unfortunately I cannot discuss the specific details of this case with anyone other than Ms [redacted] as it would violate attorney-client privilegeShould Ms [redacted] wish to come to my office to speak with me directly or to wave attorney-client privilege so that this can be addressed I am more than happy to do so Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to a text from the law firm citizen group located on division the legal assistant andres rodriguez he asked that I called him back and that it was urgent when I called back on October 5,another legal assistant said I only can talk to Joshua m [redacted] and that he was not in the office I asked was there anyone else that I can talk to they told me no only him I noticed on the contract they have me down for a for closure and a pre for closure that I signed and he did not it is two existing contracts that I noticed on yesterday October after I asked my contract to be cancelled and my refund of 500$ they told me that my contract would be cancelled and I would get a email which I still not have got confirmation of and yet I am still recieving calls on setting up appointments of showing on my property which I had already asked them to take off the market I received a call from another legal assistant and that's where I realize that there is another contract its one for selling of my property and one for for closure he did not sign her sales contract and she not sign his for closure contract and she never gave me copy of the sales contract this is why I never knew who the lady Lydia was until I looked my property up on the internet so the way they have it set up is if they cancel the contract for closure the selling of my property contract with remax still exist then I finally talk to a Lydia memell she ask that I call her back on her mobile number she replied that she has been in this business for twenty plus years and she has never once got a complaint and says she can schedule showings of my property to clients without any identification on to whom im letting in which I don't think is safe she got really upset told me to get a job get a life and hung up on me I am seeking that both contracts are fully cancelled with confirmation and my five hundred dollars refund I am no longer interested in services from this company I am also seeking that this matter is resolved quickly as possible thank u in advance

Citizens Law Group is more than welcome to forward the letter along with the proof of how the letter was forwarded to the landlord (proof of delivery) as initially agreed upon via my email Complaint: [redacted] I am rejecting this response because: Sincerely, Karla ***

The client maintained an office next to my officeShe wished to break a lease and asked me to write a letter to her landlord and review voluminous documentationDue to the client being located next to my office I agreed to spend significant time reviewing documentation, meeting with the
client, and drafting a letter to her landlord at an extremely discounted rateI was not retained until September 5, and immediately performed all work that was agreed to be performedSoon thereafter the client vacated her leased storefront and came to my office indicating that her landlord indicated to her that she had not received a letter from my officeThe client was irate and incredibly rude, and refused to think that it was possible that her landlord had, in fact, received a letter from my office and was not forthcomingMy office provided all work that was requested in a competent and timely manner and, it should be noted, that the client came to my office indicating that she was unable to break her lease after spending months attempting to do so with the owner yet, after the owner indicated that she "did not receive" my letter, the owner then decided to let the client break her lease

As this is a matter governed by attorney-client privilege, I am unable to comment on specific issues without the client first agreeing to waive attorney-client privilegeShould the client wish to waive attorney-client privilege I am more than happy to respond to the substantive issues raised in the
complaintIn the most general terms the complaints made by this individual are completely falseI also inquired as to what the client was looking for and received no response from the client

I was going through rent payment issues with my landlord and decided to see out a lawyer after receiving a day noticeI went on Lawyers.com, which is a site that helps you find a lawyer for whatever issue you may haveAfter putting in my info, a got a call a day later from Victor *** of Citizens Law GroupHe asked me some questions about the day, and gave a little adviceAfter this convo, I told him I would call back if I could not resolve the issue with my landlordA couple weeks later, I was served with court papers about being evictedI immediately called Citizens Law, and was in the system from talking to VictorI spoke to him again about coming in and seeking representationHe told me to come in for a face to face consultationI scheduled this later in the weekOnce I came in, he went over what he could do, as far as getting me time to move out, etcWent over pricing and said what did I have to startMy case was the following week, so I gave him a little money and said I would pay him the day of the caseWe agreed to this and he gave me some papers to signAs the court date approached, I felt relaxed because I knew Victor would represent meI called later that day to see what happened, and got the run around about receiving a call backI immediately got nervousI called Victor back and got his vmAfter continually calling Victor, a few days later he tells me everything is fine and he waiting to here back from the guy who represented meThis whole time, I thought it was VictorI was wrongI get another notice under my door a couple days later stating I missed two court dates and they were gonna have get an order of possession for my apartment asap, if I didn't call the landlord's lawyerI called the their lawyer to find out no one ever came to court on my behalfI was shocked!!!! I was told someone was there for me, and basically was lied to the whole timeTheir lawyer said she never even heard of this particular law group, representing an eviction caseI was very angry at this newsI ended up working something out with the landlord lawyer and was set to come back to court in a weekI immediately called Victor again, only to get his voice mail and a call later saying, the other lawyer was lyingHe said someone by the name of Josh, was there at court and to fax over the papers I was served withI ended up searching for my case online, and seen no one was at court for meI then called Victor back to let him know what I seen, and that I wanted my first payment backOf course, I got his voicemail againI received a call a couple days laterHe stated the guy that was supposed to represent me, showed up at the wrong court room/caseThis whole time he aggressively told me I was wrong, and they were there, just to find out they weren'tHe said they would come to the new court dateI didn't even have the option of saying don't show up, I already resolved this matter by myselfI was bullied over the phoneThe recent court date came up and I showed up to this one to be on the safe sideI met with the landlord lawyer, and ended up figuring out a resolutionSadly, they later showed up minutes late, looking lostShe called him into the room asked him questions about why they were missing at the past two court dates and he looked puzzledHe scribbled some things down on paper and continued to look confusedAt this point, I asked what was I paying them for, and dismissed him from the room, stating I did not want representation from CitizensI am so disappointed in this law firmI feel I was bamboozled and it was a gimmick to get some quick cashThey set me up on a payment plan, and have my credit card infoI want my initial payment refunded cause they did nothing at allI was bullied over the phone, misguided and mistreatedBad service!!!

Initial Business Response /* (1000, 7, 2014/05/07) */
Due to the fact that this complaint relates to an attorney-client relationship that is protected by attorney-client privilege, we are unable to go into depth addressing specific facts relating to the complaint listed herein. Should all...

clients who have signed up for this service wish for us to respond to all specific allegations that are currently protected by attorney-client privilege we are more than happy to do so. We will provide waivers for the clients to sign if this is the case.

As for the allegation that I missed meetings with this specific client, this is not the case. There was no meeting set for April 12, 2104 for which any appointments were missed. I was present in the office for the full day on April 12, 2014 and no appointments were missed.
With respect to services relating to loan modifications, in general terms and not addressing any privileged information relating to this specific client, loan modifications can take several months sometimes even years to complete. There are numerous factors that are related to the time that it takes for a modification to be processed, but we always make clear to our clients that a modification will almost certainly take no less than 3-6 months to complete. Moreover, it is not uncommon for a client to initially receive a modification offer that is not to their liking. In many of these instances we will appeal the decision, resubmit a new modification request, or take other action that can lead to a far more favorable result for the specific client. I believe that it goes without saying that it is very important for our clients to be patient and let the process run its course. Rome was not built in a day and we certainly do not give any prospective client any indication to the contrary.
With respect to this specific client, I have not had any opportunity to address any of the concerns raised in their Revdex.com complaint as the first time that any issues have been raised are contained in this correspondence. I am always more than happy to meet with any client in person to discuss their concerns and requests. They are more than welcome to schedule an appointment to meet with me at any time.
Initial Consumer Rebuttal /* (3000, 9, 2014/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The appointment date was accidently put in wrong it was Wednesday April 16, 2014 and when we arrived to the appointment with our attorney, he wasn't present only his assistant [redacted] was and she assured us that he was on his way. After waiting 15 minutes [redacted] told us we would have to speak to him through phone because he was stuck in traffic.
" In many of these instances we will appeal the decision, resubmit a new modification request, or take other action that can lead to a far more favorable result for the specific client."
When we were speaking to our attorney with the help of his assistant because of a language barrier, he told us that there was nothing more that he can do but a foreclose litigation and it would be a $3,500 fee to do so. Which we find contradicting to his past statement.
In regards to the attorney-client privilege we would be happy to receive a waiver to sign, to be able to provide Revdex.com with specific details about our case.
Final Business Response /* (4000, 11, 2014/05/12) */
Again, I would suggest that they come to my office to sign a waiver of attorney-client privilege form so that we can discuss through the Revdex.com forum if that is the client's request. They can set up a time to do through through the front desk.
Also, with respect to the indication that I missed a meeting on April 12, 2014, the client is now indicating that the missed meeting was on a different date and that I did speak with the client on the date of the scheduled meeting. It must be noted that there are instances in which court runs far longer than scheduled and that on rare occasions our attorneys will run slightly late to meetings (while rare, this is almost certainly the case for virtually all law firms). Whenever an attorney is stuck in court or in traffic, a telephone call will always be made so that all support staff, the client, and the attorney can discuss various matters without leaving a client to wait for too long before the attorney arrives. It should also be noted that the client has made no complaint prior to submitting this complaint through the Revdex.com. Had client voiced concern to me either during a meeting or via telephone it would assuredly have facilitated a resolution to this matter.
Also, I just reviewed the 5/12 meeting notes. The client did schedule a meeting and did not show up. On 5/16 I was not late for any meetings, the client showed up approximately 2 hours late for their meeting, which is why I spoke with them via telephone. Traffic had nothing to do with me not meeting with these individuals in person.

They said the case will take about 3 to 6 months maximum but now is almost 2 years and when I call to get an answer they never return the calls. I went to the office and Joshua couldn't game an answer.

Initial Business Response /* (1000, 5, 2015/10/01) */
Unfortunately I cannot discuss the specific details of this case with anyone other than Ms. [redacted] as it would violate attorney-client privilege. Should Ms. [redacted] wish to come to my office to speak with me directly or to wave attorney-client...

privilege so that this can be addressed I am more than happy to do so.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to a text from the law firm citizen group located on division the legal assistant andres rodriguez he asked that I called him back and that it was urgent when I called back on October 5,2015 another legal assistant said I only can talk to Joshua m. [redacted] and that he was not in the office I asked was there anyone else that I can talk to they told me no only him I noticed on the contract they have me down for a for closure and a pre for closure that I signed and he did not it is two existing contracts that I noticed on yesterday October 4 2015 after I asked my contract to be cancelled and my refund of 500$ they told me that my contract would be cancelled and I would get a email which I still not have got confirmation of and yet I am still recieving calls on setting up appointments of showing on my property which I had already asked them to take off the market I received a call from another legal assistant and that's where I realize that there is another contract its one for selling of my property and one for for closure he did not sign her sales contract and she not sign his for closure contract and she never gave me copy of the sales contract this is why I never knew who the lady Lydia was until I looked my property up on the internet so the way they have it set up is if they cancel the contract for closure the selling of my property contract with remax still exist then I finally talk to a Lydia memell she ask that I call her back on her mobile number she replied that she has been in this business for twenty plus years and she has never once got a complaint and says she can schedule showings of my property to clients without any identification on to whom im letting in which I don't think is safe she got really upset told me to get a job get a life and hung up on me I am seeking that both contracts are fully cancelled with confirmation and my five hundred dollars refund I am no longer interested in services from this company I am also seeking that this matter is resolved quickly as possible thank u in advance

Citizens Law Group saved my home. It felt great to have someone on my side that was using the law to protect me.

I retained them when my work hours were reduced and I realized that I would not be able to keep my mortgage current. They helped me reduce my mortgage payment and prevented a likely foreclosure.

Their service was very professional and effective. I recommend them to anyone needing help with their home.

Due to the fact that this involves a legal matter I cannot disclose confidential and privileged information without the express authorization to do so from the client. That being said, this individual received an exceptionally favorable outcome to his case and the...

assertions made in his complaint are completely false. Also, while I am not addressing this particular case due to the privilege, it is never a good idea to leave belongings behind in a home after it is sold.

Given that this matter is governed by attorney client privilege we cannot address this directly without the client agreeing to waive privilege so that we can discuss specifics with you. That being said, we never referred Mr. [redacted] to any other law firms and his assertions are, quite frankly,...

untrue. Furthermore, Mr. [redacted] has been abusive to my staff and refused to engage in any meaningful conversation concerning his case as he chooses only to yell and get aggressive with my employee rather than discuss ways to obtain a solution to his specific situation.

Initial Business Response /* (1000, 5, 2015/10/01) */
Unfortunately I cannot discuss the specific details of this case with anyone other than Ms. [redacted] as it would violate attorney-client privilege. Should Ms. [redacted] wish to come to my office to speak with me directly or to wave...

attorney-client privilege so that this can be addressed I am more than happy to do so.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to a text from the law firm citizen group located on division the legal assistant andres rodriguez he asked that I called him back and that it was urgent when I called back on October 5,2015 another legal assistant said I only can talk to Joshua m. [redacted] and that he was not in the office I asked was there anyone else that I can talk to they told me no only him I noticed on the contract they have me down for a for closure and a pre for closure that I signed and he did not it is two existing contracts that I noticed on yesterday October 4 2015 after I asked my contract to be cancelled and my refund of 500$ they told me that my contract would be cancelled and I would get a email which I still not have got confirmation of and yet I am still recieving calls on setting up appointments of showing on my property which I had already asked them to take off the market I received a call from another legal assistant and that's where I realize that there is another contract its one for selling of my property and one for for closure he did not sign her sales contract and she not sign his for closure contract and she never gave me copy of the sales contract this is why I never knew who the lady Lydia was until I looked my property up on the internet so the way they have it set up is if they cancel the contract for closure the selling of my property contract with remax still exist then I finally talk to a Lydia memell she ask that I call her back on her mobile number she replied that she has been in this business for twenty plus years and she has never once got a complaint and says she can schedule showings of my property to clients without any identification on to whom im letting in which I don't think is safe she got really upset told me to get a job get a life and hung up on me I am seeking that both contracts are fully cancelled with confirmation and my five hundred dollars refund I am no longer interested in services from this company I am also seeking that this matter is resolved quickly as possible thank u in advance

Citizens Law Group is more than welcome to forward the letter along with the proof of how the letter was forwarded to the landlord (proof of delivery) as initially agreed upon via my email. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Karla [redacted]

Hello, about two years ago I filed a case with Law Citizen Group (probate) regarding a name change on one of my properties. I was told $3,500 would take care of all the paper work. I was skeptical at first when I was asked to pay the whole ammount (listed above) but was told that without payment the lawyer wouldn't continue with the case. I agreed to pay and was told that within 3 to 6 months everything would be done and the property would be under my name well the time came to see results and and nothing was provided to me. I asked if he had been to court to settle the issue he said yes that he had been to the [redacted] center court. He said that he had to do another appointment that seemed strange to me, so I went and checked at the courthouse to see if he had shown up to the court. I was told that he had missed the appointment I called my lawyer and was told he would be gone for a month since he had gone on vacation. Through out time excuses after excuses were given to me I finally decided to go see him last week 10/12/16 I was told the case was done I asked if I could have my paperwork back he said no because it was part of his work and he would keep it for records but I also asked if he had paperwork stating that the case was closed from the courthouse he said he didn't. I asked for my money and my paper work back he said he would give me neither

I have offered the letter several times in this email thread alone. Everything has been very clearly laid out. I'm more than happy to send the letter if she wants to provide an updated an address if this will put everything to rest.