Citizens Mortgage Corp

To Whom It May Concern, We apologize for the delay in replying to the customerThe product is indeed under warranty and we can send the current upgraded version of the Slow Juicer to herWe just need to confirm the address so it can ship right awayPlease let us know if it is the same one it appears on her complaintThank you Sara [redacted] ***VP Sales and MarketingFAGOR AMERICA, INC

Complaint: [redacted] I am rejecting this response because: no customer serviceterrible productsI feel bad for people who purchase an overpriced item from Fagor Regards, [redacted]

Good afternoon, Mr [redacted] is welcome to send the video of how the toaster oven is performingHowever, as stated previously, the unit is not under warranty and we do not have the information on service centers that can fix toaster ovensAny retailer that has sold this toaster oven for the last 18-months is aware that the unit has been discontinued and cannot be replacedThe product was discontinued because the factory that produces the unit discontinued it from its line up Thank you

Good morning, We have called the customerHe just wants to make sure the product has been tested and we have assured him our products are UL approved, have undergone the most strict quality testing under Bureau Veritas and SGS laboratories and also have gone thru certification in EuropePlease, feel free to contact me if you need any additional information thank you [redacted] *** [redacted]

Good morning, The customer contacted our Customer Service line and he was asked for the day of purchase of the unit to make sure the product was still under warranty, which is one year, as the majority of Small Applilances in the US MarketHe said he didn't know, the item was a gift and he
didn't have any documentationHe also didn't register the product when receivedTherefore we cannot confirm the unit is under warranty, however, in his complaint to this organization he says the unit has stopped working after a year, and that is exactly the warranty period. Unfortunately the product was discontinued years ago and we don't have any units available anymoreThe issue with the oven couldn't be troubleshot and we believe we did our best to help the customer under the circumstances. The manufacturer cannot reimburse the end user for the purchase of a product, the reimbursement would have to come from the retailerThe customer did not explain whether or not the retailer was contacted to confirm a return or reimbursement policy. Please contact me at: *** if you have any additional questions. Thank you. *** ** ** ***

Complaint: ***
I am rejecting this response because:If the item was under warranty I'm curious to know what would have happenedThere must be someone who they can hire to fix small appliances For a toaster oven in this price point it should not fail this easilyThis is unacceptableI would love to submit a video of what it does when you try to enter in any settingI am also curious why this item was discontinued- was it because of faulty equipment or similar issues? I would even settle for an amount to purchase a toaster oven at Walmart that I would expect to fail after a few years
Regards,
*** ***

To whom It May concern, *** *** indeed contacted us and as mentioned she has been waiting for a part that has to come from Spain for a little bit over a month. The shipments from Spain take an average of weeks plus transit time from our public warehouse facility in
California to the repair service center in NJ where the parts are storedWe just received this part and we are going to be contacting Ms *** to let her know the part is on its way. She purchased this unit from a retailer and they are the ones who can offer a refund if she takes it back, which we will suggest as well. Please, let me know if you have any questions or need any further information. Thank you. Sincerely, Sara ** ** *** VP Sales & Marketing Fagor America, Inc

Good afternoon, It is true the customer contacted us about the Pressure Cooker SetHowever there was no mention about the set being brand new, and the customer service team assumed it was used and the discoloration was caused because of incorrect use of the productIt was a misunderstanding
and we apologize for it. We will be contacting the customer to replace the pot with the discoloration and send him a brand new one

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease provide a tracking number when available Thank you for your response
###

Good morning, We have called the customer. He just wants to make sure the product has been tested and we have assured him our products are UL approved, have undergone the most strict quality testing under Bureau Veritas and SGS laboratories and also have gone thru certification in...

Europe. Please, feel free to contact me if you need any additional information.  thank you. [redacted]

Good morning, After getting the information from our Customer Service team and Service Company we have been able to confirm that when the unit failed our Service Company sent a local technician to fix the unit. However, this local technician refused to go when he found out the customer was located...

in a very remote area.  It has been decided that Fagor America will  replace the hood. And, we will be in touch with the customer directly since she purchased the hood via online retailer and we are not sure how she got the unit installed.  Please, feel free to contact me if you need additional information. Thank you.  Sara [redacted] [redacted]

Good afternoon, We do apologize for the inconveniences. The unavailability of the spare parts have played a determinant factor in this case. We are going to contact the customer directly and refund the money paid for the range. Please, feel free to contact me if there are any...

additional questions.  Thank you. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good afternoon,as explained to [redacted] the CX -2 he purchased was discontinued 4 years ago.After contacting our service company we have been able to find today the part he needs. The part will be sent to him early next week. Please feel free to contact me if you have any questions.Thank...

you.[redacted]

To Whom It May Concern, We apologize for the delay in replying to the customer. The product is indeed under warranty and we can send the current upgraded version of the Slow Juicer to her. We just need to confirm the address so it can ship right away. Please let us know if it is the same...

one it appears on her complaint. Thank you.  Sara [redacted]VP Sales and MarketingFAGOR AMERICA, INC.

Complaint: [redacted]
I am rejecting this response because:
no customer service. terrible products. I feel bad for people who purchase an overpriced item from Fagor. 
Regards,
[redacted]

[redacted]
I am rejecting this response because: I want to first be sure she has received confirmation our mailing address is correct as listed on our paperwork.  I would also like to have confirmation the item has indeed been sent.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I HAVE ASKED THEM TO MAIL THE PART ASAP VIA EXPRESS MAIL - BEING THEY SAID THEY HAVE RECEIVED THE PART - PLEASE ASK THEM TO MAIL IT RIGHT AWAYWe just received this part  and we can send it to you as soon as you confirm the address where to send it is: 220  Littlleton Rd, Apt E2, Parsippany, NJ 07054.   Sara de la Hera | VP Sales & Marketing  | Fagor America, Inc.We have moved! Our NEW address is: 1099 Wall Street West, suite # 179-Lyndhurst, NJ 07071Direct: ###-###-####| Fax: ###-###-#### |www.FagorAmerica.com  FOLLOW US ON:Facebook | Twitter | Youtube | Pinterest Please consider the environment before printing this e-mail!

Good afternoon, Mr [redacted] is welcome to send  the video of how the toaster oven is performing. However, as stated previously, the unit is not under warranty and we do not have the information on service centers that can fix toaster ovens. Any retailer that has sold this toaster oven for the last 18-24 months is aware that the unit has been discontinued and cannot be replaced. The product was discontinued because the factory that produces the unit discontinued it from its line up.  Thank you.