Citizens National Bank of Texas

Complaint from Customer- Excerpt: “The slab is not level & the slope is excessive (visual issue)” Pattern Pro Concrete Response regarding Complaint- “The slab is not level” A properly poured concrete patio will have slope away from the house We slope every patio concrete addition away from the house If we didn’t have slope then customers would complain about standing water on his new patio and it could lead to larger problems such as water flowing into the house Pattern Pro Concrete Response regarding Complaint- “The slope is excessive (visual issue)” Day of the Concrete Pour: We had set concrete forms for the patio concrete addition as we normally would for proper drainage [redacted] came out and told our foreman/workers to lower the concrete form board that was up against his house about 2-inches so that it would create a slope (from right to left) along his house We did as he requested Our typical process when sloping concrete is to slope it such that water flows away from the house toward the back fence Once water sheds from the concrete, it flows along the slope of the yard that the builders designed to bring water to the front of the house and into the drainage system of the neighborhood When Mr [redacted] interfered with the performance of our work, I don’t think he understood the repercussions of his request We slope our concrete consistently from project to project, however, there are customers from time to time that request additional slope on their patio concrete additions due to a fear that the concrete will hold water or flow into their homes (There are a lot of bad contractors in Houston, that pour concrete without slope and occasionally we get a customer, who, has had a bad experience with drainage from previous work with another contractor, and they request additional slope on their concrete) If a customer wants to add additional slope to their patio to give them peace of mind about their drainage situation, as long as it doesn’t inhibit drainage, we do what the customer asks us to do, since, this matter is subject to their preference On the same day that Mr [redacted] told the foreman/workers to lower the form, Jim H [redacted] (manager)met with Mr [redacted] onsite, after concrete was inside the forms and looked over the slab with Mr [redacted] and Mr [redacted] had no problems with the concrete at that time He made the next scheduled payment as per contract because it was satisfactory to him and because we had performed exactly what we had proposed in the contract When Mr [redacted] began to use his patio, he decided that he was unhappy with the slope of the concrete that he had dictated This is when he called our office to seek solutions to the problem he had self-admittedly caused We provided two options to help minimize his problem both of which he did not want to do So, he requested a price to remove the new patio concrete and replace it with the original slope we had planned to use before he interfered with our work In the email requesting the quote to remove and replace the concrete, he asks for us to consider giving him a lower price since it is a re-pour of his concrete and a previous email from him states: ”I think it is fair for me to assume some financial responsibility to resolve this issue I also believe quality of workmanship is the responsibility of the contractor.” Note: If a customer asks for additional slope, that is their preference, and it does not affect quality of the job However, to avoid Revdex.com complaints such as this one and because we are nice people to work with, we did, in fact, give Mr [redacted] a $1,credit for his project and gave him Vendor/Contractor Pricing in the quote to follow Apparently, he did not feel that was generous enough to allow us to finish his project ________________________________________________________________________________...⇄ Complaint from customer (structural issue) Excerpt: “and most important the sublayer was not improved (structural issue)The slab was placed on the native soilThe native soil textural class is clayClay soil is not suitable to support the slab without preparing and compacting the soilDue to substandard installation slab failure is imminent.” Pattern Pro Concrete Response regarding Complaint (structural issue): Each lot, and in fact, Mr [redacted] s entire neighborhood has a water drainage/retention plan that the developers of the neighborhood have put in place long before any homes have been built so that the neighborhood drains/retains water properly during heavy rains to prevent flooding conditions of the community in which Mr [redacted] livesThe developers accomplish this drainage/retention challenge by bringing in new soil to install over the “native soil” to build up the areas where homes will be built and shaping the whole neighborhood to drain such that each lot flows from the back of the lot, to the front of the lot, where the curb and gutter is built at the edge of the street and flows into a street drain where their drainage pipes carry the water to a community “lake” which is simply a water retention pond In addition to the new soil brought in for grading the whole neighborhood for drainage/retention purposes, each lot has an additional layer of soil brought in and spread across the whole lot as fill for the building pad and to create drainage swales between lots and along fence lines, so that one neighbors’ runoff doesn’t go into the other neighbors’ yard This final layer of soil also serves as a sub base for sod As a contractor who has poured several hundred thousand sqft of patio concrete and building foundation concrete ONLY in the Houston and surrounding suburb areas, we understand about the soils we are working with and how they came to be in their present locations And we know that there is nothing “native” about the soil we were working with in Mr [redacted] ’s backyard It is easy to jump online or watch a quick “how to- DIY video” and think that you are now an expert on concrete installation, but it is a sense of knowledge and is better left to a professional and reputable contractor Anybody in a master-planned community that thinks their home is built on “native” soil, or clay, is simply uneducated about how developers build communities/neighborhoods/homes And that’s okay, it is not something that people think about because all of this work is done long before they ever purchase a home in the community in which they live ________________________________________________________________________________ Summary of Complaint from customer: What really happened The concise version of this entire response is that Mr [redacted] told us to put more slope on his concrete patio and he then decided that he was unhappy with his decision after we had poured concrete Once he realized he had made a costly mistake to his project he had to think of a way to attempt to get it paid for He admitted fault to us and we were kind enough to give him vendor pricing on his now larger project When he decided he did not want to spend the money to make it right he turned to the Revdex.com, to attempt to get it resolved and paid for Mr [redacted] tried to make his complaint sound as though the most important error and the main focus of his complaint was that we put his concrete on “native clay soil” This is the first time we had heard any kind of dissatisfaction along those lines I guess, Mr [redacted] needed to make it sound like we installed an entirely faulty patio in order to get his desired result, and saying that we put his concrete on clay was his best chance to make it sound like we poured a faulty concrete patio When he says, “failure is imminent” he is making a prediction about future events As it is, his concrete is in perfect structural condition and it will continue to be so The reason why is because we meet or exceed local building codes and specs when we pour concrete There are no structural deficiencies at this time Even if a small crack were to show up in the future, the concrete will not separate because there is rebar installed within Further, our warranty only covers the decorative concrete portion of the project, which, in Mr [redacted] ’s case has yet to be performed because he did not want to move forward to remedy his mistake ________________________________________________________________________________ Resolution to Complaint: We are ready to move forward with any of the three options we have presented to Mr [redacted] to get his project finished up ________________________________________________________________________________ My complaint about Mr [redacted] ’s complaint: In Mr [redacted] ’s Revdex.com complaint he said that the contract price for his work was $7, That is incorrect His original contract amount is $6, Not sure why an inflated figure was shown in his complaint?? The rest of his desired settlement requests have already been answered in my response to his “structural” issues complaint Below is the email communication between Pattern Pro Concrete and Mr [redacted] In between emails, there were plenty of phone conversations that also took place All documents presented to Mr [redacted] are attached From: < [redacted] > Date: Thu, Jun 18, at 9:AM Subject: Signed [redacted] Contract To: [redacted] Hi Gail, Attached is the signed proposalPlease let me know you received it and all is well I forgot to mention, I am going to schedule location services for the underground utilities before project beginsA week or more will assure all are markedWhen you have a firm start state let me know and I will scheduleTexas says hrs, I would like to schedule at least a week before just to be sure Thanks, [redacted] Attachments area: Preview attachment Signed Pattern Pro Proposal.pdf From: Gail H [redacted] < [redacted] > Date: Mon, Sep 14, at 10:AM Subject: Contracts from Pattern Pro Concrete To: [redacted] Good Morning, [redacted] Mike has proposed two options to correct the pitch on the newly poured concrete patio Please review the two contracts and let us know which option best fits your needs Once we receive the signed contract, we will take the necessary steps to finish your Project Should you have any questions, please don't hesitate to contact me or Mike Sincerely, Gail H [redacted] From: [redacted] Date: September 16, at 8:51:AM CDT To: [redacted] Subject: Re: Contracts from Pattern Pro Concrete Hi Mike, I reviewed the proposed options to level the new concrete patioOption floating the patio is not an option for me I am addressing items that concern me regarding leveling the patioWorking together we can resolve this issueI just do not want to sacrifice the quality of the project to do so Option Re-pour to make patio level I have reviewed this option and I have a few items that concern meMy investment of an additional $to level patio with approximately ½ -inch drop will not level the patioThe slope of the re-pour is not mentionedWill the warranty extend to re-pour? My total investment will be $9,245, the quality of the project is undetermined and the warranty is not confirmed Questionable Parameters Option proposal says pour concrete from existing patio to corner of house with approximately 1½ inches drop from house to patio is confusingTo better understand this measurement I popped a line from existing patio to the edge of new pourThis is along the 20ft length of the new pour My measurement is 2½ inches to make patio level from existing patio to west corner of the houseMy research has said the slope should be ¼ inch per footThe new pour is 12ft wideTherefore, the slope should be inches along the width of the patioI could not confirm the existing slopeWe are not on the same page regarding the measurements required to level patioHopefully, we can confirm these measurements before considering this option Leveling recommendations I reviewed I have read extensively regarding re-pour over the new patio to level and slope properlyThe size of the area to re-pour is large and the thickness required, ½” to level exceed recommended limitsThe re-pour could be prone to shrinking and crackingAlso, my cost is $what is the shared cost? The proposal should provide itemized pricingThe size of the area to be re-poured is not listedThe materials used and quantity of these materials are not listedLabor hours and the amount of concrete required are not listedI cannot evaluate cost without detailsI am trying to determine value regarding this option Shared Responsibility I wish this issue never happenedI have assumed responsibility for not calling the office regarding the field issue I had to remove a dirt mound so the slab would have inches of concrete all overIt was not my intent to affect the quality of the projectI was not informed the result of the action taken would affect the quality of the projectI think it is fair for me to assume some financial responsibility to resolve this issueI also believe quality of workmanship is the responsibility of the contractor Your representative had the responsibility to call the office and inform supervision or management he was making a change that would affect leveling of the slabTherefore, I believe the financial responsibility should be sharedI am confident when we review all options including the cost of each option we can move forward and complete this project Remove & Re-pour It is my position, the uncertainty and anxiety regarding option and the $9,total cost of the project without resolving the leveling issue requires the cost of removal and re-pour be determinedThis option will eliminate quality and warranty concerns Thanks, [redacted] From: [redacted] Date: September 29, at 7:30:AM CDT To: [redacted] Subject: Requesting Quote Hello Mike, I am ready to move forward with my projectI cannot live with the slab as poured and do not think any attempt to repair it will add value to the project or produce the outcome I am looking forTherefore, I am requesting a quote to remove & replace new slabAny consideration you give me as this is a re pour will be appreciated If you do not want to participate in the removal and re pour let me know Thanks, [redacted] From: Gail H [redacted] < [redacted] > Date: Tue, Oct 20, at 6:PM Subject: New Contract To: [redacted] 10/20/ Dear Mr [redacted] : I apologize for the delay in sending your new contract Jim and I both have had serious computer issues, but hopefully that is all behind us If you have any questions, please don't hesitate to call us Sincerely, Gail H [redacted] Attachments area: Preview attachment 10-20- [redacted] Demo, Re-Pour ~295sqft, Over ~578sqft.docx 10-20- [redacted] Demo, Re-Pour ~295sqft, Over ~578sqft.docx

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Pattern Pro Concrete has fulfilled our
contractual obligation to the customer by following exactly what our contract
outlined as the scope of work.Mr*** interfered with our work by making a
request to our foreman and was unhappy with the result of his own interference.Mr***’s claims at this point have nothing
to do with his original issue that caused his unhappiness. And the fact of the matter is that he has a
patio that has not cracked and does not have any flaws. His claim that the patio is going to fail is
based in fear from what he has read online about concrete projects that are
nothing like his. His patio has sat in
his backyard for eight months which is plenty of enough time for soil to settle,
expand, contract, and harm the concrete if it was going to. His patio is still without blemish.Mr*** assumed responsibility for his
actions and is now not willing to assume responsibility for his own actions. Mr*** wrongly assumes that our foreman had
a responsibility to inform management about the customer’s interference. Since Mr***’s interference did not
change the structural integrity of his patio and did not change the size of his
project, it simply resulted in the slope of his patio changing which is a
subjective item and does not harm the slab.
Being able to make field adjustments at the customer’s request is
something that makes our company easy to work with and many customers
appreciate that we are attentive to what they want. Resolution:Pattern Pro Concrete wants to seek a
resolution and ultimately wants Mr*** to be another customer who is happy
with our work.We specialize in concrete coatings and we
can easily finish out the contracted work and make it look as though the interference
had never happened. However, at this point, Mr***’s focus
is on a completely unrelated topic to the original issue and this is the reason
the project wasn’t finished long ago.The things that we have proposed to do for
his project have only been met with him saying that he doesn’t think they will
work and they are not an option for him.My opinion is that Mr*** is forgetting
that we specialize in concrete coatings and we have extensive experience in
what we do. We have been called in to fix
many situations over the years that are identical to, and sometimes far worse
than Mr***s, and the customers always wish they would have called us first
instead of having to hire us to fix someone else’s bad work.If Mr*** was able to realize that he made
a great decision to hire Pattern Pro Concrete, and that we would never recommend
doing something that we didn’t know would work for his issue, we would all be
done talking about this project and Mr*** would be enjoying his patio
right now.We have an A+ rating with the Revdex.com and no
unresolved issues with customers (almost projects) because our customers
trust us to do a great job and that is what we do. We are ready and willing to finish the
contracted work so that Mr*** can enjoy his investment.Marty H*** *** ***

Complaint
from Customer- Excerpt: “The slab is not level & the slope is
excessive (visual issue)”
Pattern Pro Concrete Response
regarding Complaint- “The slab is not level”
A properly poured concrete patio
will have slope away from the house.  We
slope every patio concrete...

addition away from the house.  If we didn’t have slope then customers would
complain about standing water on his new patio and it could lead to larger
problems such as water flowing into the house.
Pattern Pro Concrete Response
regarding Complaint- “The slope is excessive (visual issue)” 
Day of the Concrete Pour:
We had set concrete forms for the
patio concrete addition as we normally would for proper drainage.  [redacted] came out and told our foreman/workers
to lower the concrete form board that was up against his house about 2-3 inches
so that it would create a slope (from right to left) along his house.   We did as he requested.
Our typical process when sloping
concrete is to slope it such that water flows away from the house toward the
back fence.  Once water sheds from the
concrete, it flows along the slope of the yard that the builders designed to
bring water to the front of the house and into the drainage system of the
neighborhood.  When Mr. [redacted] interfered
with the performance of our work, I don’t think he understood the repercussions
of his request.  We slope our concrete
consistently from project to project, however, there are customers from time to
time that request additional slope on their patio concrete additions due to a
fear that the concrete will hold water or flow into their homes.  (There are a lot of bad contractors in
Houston, that pour concrete without slope and occasionally we get a customer,
who, has had a bad experience with drainage from previous work with another
contractor, and they request additional slope on their concrete).  If a customer wants to add additional slope
to their patio to give them peace of mind about their drainage situation, as
long as it doesn’t inhibit drainage, we do what the customer asks us to do,
since, this matter is subject to their preference. 
On the same day that Mr [redacted] told
the foreman/workers to lower the form, Jim H[redacted] (manager)met with Mr. [redacted]
onsite, after concrete was inside the forms and looked over the slab with Mr.
[redacted] and Mr. [redacted] had no problems with the concrete at that time.  He made the next scheduled payment as per
contract because it was satisfactory to him and because we had performed
exactly what we had proposed in the contract.
When Mr. [redacted] began to use his
patio, he decided that he was unhappy with the slope of the concrete that he
had dictated.  This is when he called
our office to seek solutions to the problem he had self-admittedly caused.  We provided two options to help minimize his
problem both of which he did not want to do. 
So, he requested a price to remove the new patio concrete and replace it
with the original slope we had planned to use before he interfered with our
work. 
In the email requesting the quote
to remove and replace the concrete, he asks for us to consider giving him a
lower price since it is a re-pour of his concrete and a previous email from him
states:
”I think it is fair for me to
assume some financial responsibility to resolve this issue.   I also believe quality of workmanship is the
responsibility of the contractor.”
Note:  If a customer asks for additional slope, that
is their preference, and it does not affect quality of the job.
However, to avoid Revdex.com complaints
such as this one and because we are nice people to work with, we did, in fact,
give Mr. [redacted] a $1,360 credit for his project and gave him Vendor/Contractor
Pricing in the quote to follow. 
Apparently, he did not feel that was generous enough to allow us to
finish his project.
________________________________________________________________________________...⇄ /> Complaint
from customer (structural issue) Excerpt: “and most important the
sublayer was not improved (structural issue). The slab was placed on the native
soil. The native soil textural class is clay. Clay soil is not suitable to
support the slab without preparing and compacting the soil. Due to substandard
installation slab failure is imminent.”
Pattern
Pro Concrete Response regarding Complaint (structural issue):
Each lot, and in fact, Mr. [redacted]s entire neighborhood has a
water drainage/retention plan that the developers of the neighborhood have put
in place long before any homes have been built so that the neighborhood drains/retains
water properly during heavy rains to prevent flooding conditions of the
community in which Mr. [redacted] lives. The developers accomplish this
drainage/retention challenge by bringing in new soil to install over the
“native soil” to build up the areas where homes will be built and shaping the
whole neighborhood to drain such that each lot flows from the back of the lot,
to the front of the lot, where the curb and gutter is built at the edge of the
street and flows into a street drain where their drainage pipes carry the water
to a community “lake” which is simply a water retention pond. 
In addition to the new soil brought in for grading the whole
neighborhood for drainage/retention purposes, each lot has an additional layer
of soil brought in and spread across the whole lot as fill for the building pad
and to create drainage swales between lots and along fence lines, so that one
neighbors’ runoff doesn’t go into the other neighbors’ yard.  This final layer of soil also serves as a sub
base for sod. 
As a contractor who has poured several hundred thousand sqft
of patio concrete and building foundation concrete ONLY in the Houston and
surrounding suburb areas, we understand about the soils we are working with and
how they came to be in their present locations. 
And we know that there is nothing “native” about the soil we were
working with in Mr. [redacted]’s backyard. 
It is easy to jump online or watch a quick “how to- DIY video” and think
that you are now an expert on concrete installation, but it is a false sense of
knowledge and is better left to a professional and reputable contractor.
Anybody in a master-planned community that thinks their home
is built on “native” soil, or clay, is simply uneducated about how developers
build communities/neighborhoods/homes. 
And that’s okay, it is not something that people think about because all
of this work is done long before they ever purchase a home in the community in
which they live.
________________________________________________________________________________...⇄ /> Summary
of Complaint from customer: What really happened
The concise version of this entire response is that Mr.
[redacted] told us to put more slope on his concrete patio and he then decided that
he was unhappy with his decision after we had poured concrete.  Once he realized he had made a costly mistake
to his project he had to think of a way to attempt to get it paid for. 
He admitted fault to us and we were kind enough to give him
vendor pricing on his now larger project. 
When he decided he did not want to spend the money to make it right he
turned to the Revdex.com, to attempt to get it resolved and paid for.
Mr. [redacted] tried to make his complaint sound as though the
most important error and the main focus of his complaint was that we put his
concrete on “native clay soil”.  This is
the first time we had heard any kind of dissatisfaction along those lines…..  I guess, Mr. [redacted] needed to make it sound
like we installed an entirely faulty patio in order to get his desired result,
and saying that we put his concrete on clay was his best chance to make it
sound like we poured a faulty concrete patio.
When he says, “failure is imminent” he is making a
prediction about future events.  As it
is, his concrete is in perfect structural condition and it will continue to be
so.  The reason why is because we meet or
exceed local building codes and specs when we pour concrete.  There are no structural deficiencies at this
time.  Even if a small crack were to show
up in the future, the concrete will not separate because there is rebar
installed within.  Further, our warranty
only covers the decorative concrete portion of the project, which, in Mr.
[redacted]’s case has yet to be performed because he did not want to move forward
to remedy his mistake.
________________________________________________________________________________...⇄ /> Resolution
to Complaint:
We are ready to move forward with any of the three options
we have presented to Mr. [redacted] to get his project finished up.
 
 
________________________________________________________________________________...⇄ /> My
complaint about Mr. [redacted]’s complaint:
In Mr. [redacted]’s Revdex.com complaint he said that the contract
price for his work was $7,245.  That is
incorrect.  His original contract amount is
$6,495.  Not sure why an inflated figure was shown in his complaint??
The
rest of his desired settlement requests have already been answered in my
response to his “structural” issues complaint.
Below is the email communication between Pattern Pro
Concrete and Mr. [redacted]. 
In between emails, there were plenty of phone conversations
that also took place.  All documents presented to Mr. [redacted] are attached.
 
From:  <[redacted]>
Date:
Thu, Jun 18, 2015 at 9:01 AM
Subject: Signed [redacted] Contract
To: [redacted]
Hi Gail,
Attached is the signed proposal. Please let me know you
received it and all is well.
I forgot to mention, I am going to schedule location
services for the underground utilities before project begins. A week or more
will assure all are marked. When you have a firm start state let me know and I
will schedule. Texas 811 says 48 hrs, I would like to schedule at least a week
before just to be sure.
Thanks,
[redacted]
Attachments area:
Preview attachment
Signed Pattern Pro Proposal.pdf
 
 
 
 
 
 
From:
Gail H[redacted] <[redacted]>
Date:
Mon, Sep 14, 2015 at 10:18 AM
Subject: Contracts from Pattern Pro Concrete
To: [redacted]
Good Morning, [redacted]
     Mike has proposed
two options to correct the pitch on the newly poured concrete patio.  Please review the two contracts and let us
know which option best fits your needs. 
Once we receive the signed contract, we will take the necessary steps to
finish your Project. 
     Should you have
any questions, please don't hesitate to contact me or Mike.
Sincerely,
Gail H[redacted]
 
 
 
 
From:
[redacted]
Date:
September 16, 2015 at 8:51:22 AM CDT
To: [redacted]
[redacted]
Subject: Re: Contracts from Pattern Pro Concrete
Hi Mike,
I reviewed the proposed options to level the new concrete
patio. Option 1 floating the patio is not an option for me.
I am addressing items that concern me regarding leveling the
patio. Working together we can resolve this issue. I just do not want to sacrifice
the quality of the project to do so.
Option 2 Re-pour to make patio level
I have reviewed this option and I have a few items that
concern me. My investment of an additional $2000 to level patio with
approximately 1 ½ -inch drop will not level the patio. The slope of the re-pour
is not mentioned. Will the warranty extend to re-pour? My total investment will
be $9,245, the quality of the project is undetermined and the warranty is not
confirmed.
Questionable Parameters
Option 2 proposal says pour concrete from existing patio to
corner of house with approximately 1½ inches drop from house to patio is
confusing. To better understand this measurement I popped a line from existing
patio to the edge of new pour. This is along the 20ft length of the new pour.  My measurement is 2½ inches to make patio
level from existing patio to west corner of the house. My research has said the
slope should be ¼ inch per foot. The new pour is 12ft wide. Therefore, the
slope should be 3 inches along the width of the patio. I could not confirm the
existing slope. We are not on the same page regarding the measurements required
to level patio. Hopefully, we can confirm these measurements before considering
this option.
Leveling recommendations I reviewed
I have read extensively regarding re-pour over the new patio
to level and slope properly. The size of the area to re-pour is large and the
thickness required, 2 ½” to level exceed recommended limits. The re-pour could
be prone to shrinking and cracking. Also, my cost is $2000 what is the shared
cost? The proposal should provide itemized pricing. The size of the area to be
re-poured is not listed. The materials used and quantity of these materials are
not listed. Labor hours and the amount of concrete required are not listed. I cannot
evaluate cost without details. I am trying to determine value regarding this
option.
Shared Responsibility
I wish this issue never happened. I have assumed
responsibility for not calling the office regarding the field issue I had to
remove a dirt mound so the slab would have 4 inches of concrete all over. It
was not my intent to affect the quality of the project. I was not informed the
result of the action taken would affect the quality of the project. I think it
is fair for me to assume some financial responsibility to resolve this issue. I
also believe quality of workmanship is the responsibility of the contractor.
Your representative had the responsibility to call the office and inform
supervision or management he was making a change that would affect leveling of
the slab. Therefore, I believe the financial responsibility should be shared. I
am confident when we review all options including the cost of each option we
can move forward and complete this project.
Remove & Re-pour
It is my position, the uncertainty and anxiety regarding
option 2 and the $9,275 total cost of the project without resolving the
leveling issue requires the cost of removal and re-pour be determined. This
option will eliminate quality and warranty concerns.
Thanks, [redacted]
From:
[redacted]
Date:
September 29, 2015 at 7:30:50 AM CDT
To: [redacted]
[redacted]
Subject: Requesting Quote
Hello Mike,
I am ready to move forward with my project. I cannot live
with the slab as poured and do not think any attempt to repair it will add
value to the project or produce the outcome I am looking for. Therefore, I am
requesting a quote to remove & replace new slab. Any consideration you give
me as this is a re pour will be appreciated.
If you do not want to participate in the removal and re pour
let me know.
Thanks, [redacted]
 
 
From: Gail H[redacted] <[redacted]>
Date: Tue, Oct 20, 2015 at 6:38 PM
Subject: New Contract
To: [redacted]
10/20/2015
Dear Mr. [redacted]:
     I apologize for
the delay in sending your new contract. 
Jim and I both have had serious computer issues, but hopefully that is
all behind us. 
     If you have any
questions, please don't hesitate to call us.     
Sincerely,
Gail H[redacted]
Attachments area:
Preview attachment 10-20-2015 [redacted] Demo, Re-Pour ~295sqft,
Over ~578sqft.docx
10-20-2015 [redacted] Demo, Re-Pour ~295sqft, Over ~578sqft.docx