Citrus Grove Villas Reviews (%countItem)
Citrus Grove Villas Rating
Address: 8289 Champions Gate Blvd, Champions Gate, Florida, United States, 33896-8387
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Address: 8289 Champions Gate Blvd, Champions Gate, Florida, United States, 33896-8387
Phone: |
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Add contact information for Citrus Grove Villas
CGV owes us $6000.00 from OUR account and will not pay it to us. We need this money to cover the expenses of our rental property.
Re: Citrus Grove Villas
8289 Champions Gate Blvd
Davenport FL
We have a vacation rental home in Florida with Citrus Grove Villas as our property managers. Unfortunately, we only receive an account statement annually in January. Upon receipt of this year's statement, we requested money from our account, along with more timely statements.With a balance of $7466.00 in our account, we requested $6000.00 to cover household expenses. Our property manager, Iain K, said he could not pay us all of this money at one time, but agreed to pay half. After many, many requests for at least half the amount, we have not received a dime, with no acknowledgment of our request other than Iain's statement "I cannot write checks I cannot honor". This is our money from our account, which should not be used to pay bills for CGV or Iain K. Trying to get money from our account is an annual problem, nothing to do with COVID-19. We need our $6000.to cover expenses.
Please help us get this money due us.
Immediate payment of $6000.00 owed us !
It was explained to Mr & Mrs *** why we were not in a position to pay to them what is rightfully owed - which is not in question by the way. We had worked our way through that and We were actually on schedule to make payment to them at the end of this month (April), but Covid-19 now makes that impossible. However, we are working on a number of things behind the scenes which should allow us to make payment to them in full within a very short period of time. This is a "can't pay" scenario, not a "won't pay" and it is only a temporary situation. Unfortunately we did not ask to lose some $50,000 when one of our key suppliers failed in the autumn of 2019 and we certainly did not ask for Covid-19 to arrive and undo most of the financial recovery work we had completed. We have every intention of paying over to Mr & Mrs *** every cent they are owed and to do as quickly as we possibly can - which will to some extent be governed by how quickly the federal financial assistance packages get to us what we are due!!
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept the response from CGV until our money has been paid. We have been given this same explanation since requesting payment in February. We did not "work our way through this" but rather, we were ignored when pleading for payment. There was no scheduled payment for the end of April and were told on March 31 that payment would be made in a few days. This is money that should not be used for the operation of CGV, but Is money in our account for the operation of our business. This is not the first year we have had to repeatedly ask for money from our account .
We are owed $5993.84 in rentals to 31st July 2019, which is the date we terminated Citrus Grove Villas services. Still owed this money 6 months later.
We employed Citrus Grove Villas to manage our Florida villa for around 4 years, due to numerous problems with Mr Iain K, president of Citrus Grove Villas, we gave notice to terminate their sevices,we actually gave double the notice period required in our contract. The date of termination of Citrus Grove Villas services was 31st July 2019, we received final accounts after numerous requests on 9th September 2019 which showed Citrus Grove Villas owed us in total $5993.84.
Our contract with Citrus Grove Villas stated that upon termination of the agreement, that any monies owed by Citrus Grove Villas to the property owner would be paid with IMMEDIATE effect.
Despite numerous emails & phone calls we have not received one cent of the money owed to us by Citrus Grove Villas.
This has now been 6 months and we are still waiting for the $5993.84 that we are owed.
We believe that this company is illegally withholding these funds which are owed to us, the $5993.84 is not disputed as this is the amount that they show they owe us on the final accounts they provided to us.
We wish Citrus Grove Villas to pay us the $5993.84 that they owe us.
Trying to get complete refund of deposit $2,158 given to Citrus Groves 02/26/2019 for villa rental 01/06-03/29/2020 since 07/09/19. Non responsive.
Having been long time renters from this Management Company (at least 8 winters), we gave Citrus Groves our deposit of $2,158 on 02/26/19 for villa rental 01/06-03/29/2020. My husband was diagnosed with lung cancer 04/2019 and is on oxygen and unable to travel and is receiving therapies every 3 weeks. We notified Citrus Groves (Iain K) 07/09/19 and were told we would receive our refund in full in the next 2 weeks in compliance with the rental contract which states that you are entitled to a complete refund as long as notice is given more than 56 days prior to the renters arrival date. To date, 01/29/2020, after biweekly phone calls and too numerous to count emails we have yet to receive our deposit, and our phone calls automatically go to voicemail with NO return calls. Once a person did answer the phone and we were told that Iain would send us our check the week of Thanksgiving which never happened. It is almost a year since we gave them our deposit check and we are still attempting to get our refund.
We have been very patient with Citrus Groves, their management and their staff. We are asking our deposit of $2,158 be returned to us immediately. We feel we have been taken advantage of, ignored, and treated extremely poorly as long time customers.
We will respond to Mr & Mrs ***. What they seem to forget is they made a booking and they completed and signed a Booking Form. They paid a deposit. It states quite clearly in the terms and conditions what the cancellation terms are. Any cancellation invoked by the client more than 56 days prior to check-in shall mean the forfeit of the booking deposit. As such Mr & Mrs *** have no right to any refund. If they did not take out travel insurance, as it quite clearly strongly recommends in the Booking Form they completed and signed, then the take on the risk of something causing them to have to cancel.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note the comments made by Citrus Grove Villas do not agree with the contract documents. I have forwarded copies and info to Revdex.com via overnight mail to substantiate. Again, just looking for our full deposit refund of $2,158. Since November have not been contacted by this management company after continuous (too many to count) phone calls and emails regarding our refund after we were promised it would be processed week of November 25, 2019. Very very poor customer service and would not recommend. We do not accept their explanation.
I detail below from the Terms and Conditions per the booking form the *** party completed and signed how cancellation charges are calculated:
More than 56 days - the booking deposit
Between 28 and 56 days - 50% of the total base rental cost
Less than 28 days - 100% of the total base rental cost
As they canceled more than 56 days before arrival, their deposit is forfeited.
Furthermore, within the same booking form/Terms and Conditions, we strongly advise all guests take out appropriate insurance. Below is the relevant extract:
TRAVEL INSURANCE
The Agent recommends that all Clients take out adequate travel, medical, personal and other insurance deemed necessary at the time of booking. The Agent accepts no responsibility for any losses, damage, injuries or other encumbrances incurred by The Client due to The Client not having taken out adequate insurance.
I fail to see why this matter is being pursued. The terms and conditions are perfectly clear and the recommendation that guests should take out appropriate travel insurance is abundantly clear.
I once again reiterate that the guests are not entitled to a refund. Furthermore, had they taken out travel insurance per the recommendations provided, we would not be having this dialog.
(The consumer indicated he/she DID NOT accept the response from the business.)
The management company states the longer amount of cancellation notice time you give them, you forfeit your deposit & the shorter cancellation time notice, the more deposit you get returned. His contract is ambiguous and common sense would establish that the more notice you give them, would provide them greater opportunity to retain another renter. This tactic appears purposely deceptive. In addition, I was promised not once, but twice by the owner via email that we would receive our deposit in full as noted in the emails I have provided and are in the file. Again, purposely deceptive. Also note that Citrus Groves conveniently omitted the entire statement regarding refund as it states that in the event the client wishes to, or requires to, cancel booking, such cancellation must be provided to agent in writing. This was done and copy is in the file. Cancellation charges as set out below shall apply to any cancellation initiated by the client, notwithstanding that if the agent can secure a direct replacement booking, the relevant cancellation charges will be refunded to the client. More than 56 days -- booking deposit
Between 28 and 56 days -- 50% of the total base rental cost
Less than 28 days -- 100% of the total base rental cost.
As you can see, the cancellation policy statement seems intentionally worded to be deceptive & it was conveniently omitted.
We fail to see how anyone could misunderstand the cancellation terms:
1. This clause has been the same for some 15 years and nobody has ever previously questioned it or, in the event of cancellation, misunderstood it.
2. These guests have used this booking form for several years. If it is unclear, why was this not noted and commented on at any time over the past several times they have used the booking form?
3. As with everyone else, we are presently having our current and pending bookings business decimated by COVID-19 cancellations. Dozens and dozens of the cancellations are bookings administered by this exact same form and this particular clause. Not one single guest impacted by a COVID-19 cancellation has challenged or commented on any type of misunderstanding or confusion with regards the cancellation terms.
Unfortunately I disagree entirely that this clause is unclear or "purposefully deceptive". It was written in the simplest possible form such that nobody would ever have need to be confused, nor have to ask for clarification. For 15 years, that is how it has been - until now!!
Cancellation terms are there to protect the homeowner. Without them people would book, then change their mind for whatever reason suited them and, with no cancellation terms in place, leave the property owner with no booking and possibly no booking/income to substitute.
Cancellation terms are standard in any vacation home rental contract. They may all differ slightly, but it is the traveler's responsibility to ensure they take appropriate steps to indemnify themselves against circumstances that may cause them to have to cancel their booking.
It is not the host's responsibility to "insure" the guests against cancellation, no matter what the reason. It is for this reason that we include the clause recommending travel insurance - which is extremely clear, plain, and like everything else within the booking form/terms and conditions, not deliberately misleading or hidden away.
Citrus grove villas acted acted as our management company for our rental villa for about 3years.
They owe us rental money and escrow and won't pay
Citrus grove villas owe us rental money and escrow since we left them.the reason we left was constantly late with monthly statements and payments .
Also we had charges for jobs they hadn't done and our cctv picked up their cleaners taking stuff out the house and then being told to return them.the owners *** and *** promised the earth and delivered nothing but problems.
They owe us just over $700 and despite numerous requests have no intention paying it ,so we can only presume they don't have it or have stolen from us.
Unfortunately Iain blames everyone else but should really look in the mirror.
What is worrying he's likes to state he has 140 properties on his books and I'm sure that not aware of the financial position of cgv.we are now with a different company who send a statement on the 10th of the month and have done so.there are better companies out there ,avoid this one
Only to get back to money owed to us by *** and *** owners of citrus grove villas.
Can't believe Citrus Grove villas have made a full payment into our account today ,so there is nothing outstanding
Citrus Grove Villas Property Management cancelled our rental in Highland Reserve, Davenport Fl. No refund received. 46 days and counting.
On Mar13/19 I signed a contract to rent property #*** website-***, Highlands Reserve, Davenport Fl. 33897. The property managers were Citrus Grove Villas,***. Davenport Fl.33896. Due to the house owner changing property managers,Citrus Grove Villas cancelled our reservation. We requested our deposit of $715.00 USD to be returned. The contract states this will be refunded in full. On Sept.14/19 Emma, our booking agent told us the refund cheque would be sent to us asap. I waited 3 weeks with no refund cheque received. On Oct.8/19 we contacted Iain***y the owner of Citrus Grove Villas. He apologized and said he would send our cheque that afternoon. We waited again another 18 days and did not receive it. I talked to him on the phone Sat.Oct.26/19. He admitted this was too long of a period. He then agreed to issue another cheque and send it by registered mail,with a tracking # to be sent to us by e-mail. This has not been done. Called again today October 30/19. He will not take or return my call. Forty Six days and counting. No refund.
Total refund of $715.00 USD.
From: broy2 broy2
Sent: Tuesday, November 12, 2019 8:51 AM
To: Shelley
Subject: Re: Revdex.com Complaint #***
Hello Sherry, A cheque was received from Iain *** Citrus Grove Villas property management. The issue has been resolved to our satisfaction.. Thank you Barry and Lois
Rented on short term a week a villa.Gave them a 500.00 deposit.
On January 2nd my wife and I rented a villa from them till the9th.We gave them a 500.00 deposit along with the rent.On the 3rd I was injured by luggage falling out of back of SUV and required going to emergency Room and treated.the cut was an inch deep and 5 inches long.The Dr requested do to having cancer the healing may be slow and to get to my Dr. On the 6th we checked out and only ask for our deposit back they said they would mail it.Then called a week later and they wanted my bank routing number.Another week went by called said would be anytime.Now I call them they see my phone number and let it go to voice mail.My wife and I who been married 46 years saved two years to make this trip.Before I got sick we would stay weeks at a time in our life we have stayed at *** 61 times.In all those years never ever had something like this happen.Thanks
Our deposit returned of 500.00
From: ***
Sent: Sunday, March 04, 2018 10:44 PM
To:***
Subject: Citrus grove villas
Hi *** this is *** from Indiana I want to let you know they finally sent my 500.00 Dollars.I want to Thank you because without your help this would have never happened.
God Bless
I had contracted with Citrus Grove Villas (CGV) to provide management services on my rental property and have not received any of the rents or accounting of my account.
I contracted CGV starting on Jan. 1, 2017 to manage my vacation rental property but had to terminate the contract effective April 30, 2017. The termination was due to breach of contract where they took my deposit and all rental income and did not provide me with this income or an accounting of their services. I tried to reach them on many occasions but received no response. Finally, I sent an email on Dec. 10, 2017 outlining my complaints and have not received a response. I have never received any of the collected rents nor any accounting of services during the time under contract.
Contact by the Business I would simply like an accounting record for the time under contract and a return of any rents owed.